Customer Service Manager

*** ****** ***, **********, *** York ***** 631-***-**** **********@*******.***

Jennifer Lopiccolo

Qu a l i f ica t i

on Residential Manager/Quality Assurance Professional for a non-profit

organization. With experience working in a fast paced environment,

S um m a r

demanding strong interpersonal and organizational skills. A trustworthy,

ethical and discreet professional committed to superior customer service.

y:

Confident and poised in interactions with individuals at all levels. Detail –

oriented and resourceful in completing projects; able to multitask effectively.

P rofessiona M a n age r – Residen t i a l M a n age r of a G roup H ome

Supervised 15+ employees

l

Participated in staff recruitment, hiring, training, and scheduling

H ig h l ig Oversaw all operations of this facility including ordering all supplies,

housekeeping, and maintenance, troubleshoot and resolved problems,

h ts

mediated staff disputes, handled all parents concerns and requests.

Completed payroll using a computerized payroll system

Completed employee performance appraisals

Qual i t y Assu r ance/Ce r t i f ied I nvest iga to r

Perform Internal audits of all programs with-in a non-profit organization

Performed and completed involving Medicaid fraud, abuse allegations and

sensitive situations

Chairperson for Incident Review Sub-Committee to reduce the number of

medication errors with-in the programs.

Witten and implemented policies and procedures to ensure quality and

consistency throughout the programs

Assisted programs with implementing recommendations following

investigations/audits

Demonstrated ability to maintain professionalism and composure and worked

efficiently in a fast paced environment while preserving strict confidentiality

Ne w Yor k Sta te L icensed Cosmetologist

Providing excellent customer service to all clients

Providing each client with an individualized consultation

Assisted Master Stylists/Make-up Artists with hairstyling and make-up

application for community fashion shows

Providing each client their requested personalized haircut and style

Preforming blow-outs, up-do’s, used various styling techniques

Professionally trained in the Keratin Straightening, Bonded and tape in

extension, eyebrow shaping and waxing

Providing each client with a shampoo experience and scalp massage utilizing

product to meet the client’s needs

Attended haircutting seminars to stay up-to-date with current styles and trends

Set-up attractive displays using creativity to promote merchandise sales

317 Dayton Ave, Manorville, New York 11949 631-***-**** **********@*******.***

Jennifer Lopiccolo

Customer Service and Problem Solving

Relations Computer Operations

Sk i l ls

Typing Strong Written Communication Skills

Staff Training Strong sense of fashion

Creative Ability to motivate staff

Experienced Manager

Independent Group Home Living,

Manorville, New York

Residential Manager

E m p loymen

Quality

t Assurance

/Certified East End Disability Associates,

H is to r y

investigator Riverhead, New York

Regis Corporation Medford, New

Hairstylist York

Salon Neveah, Oakdale, New

York

Gil Ferrer Salon, Bridgehampton,

NY

Suffolk Community College, May 1995

Liberal Arts And

E d uca t io n Brentwood New York

Sciences

R efe re nces References are available on request.

**NYS Licensed Cosmetologist – Completed 1000hrs/NY State Board

- Long Island Beauty School, Hauppauge, New York December 2006

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