Sales Customer Service

C YRA VANESSA KEMP

****A Bruner Avenue, Bronx, NY 10466

Mobile: 914-***-**** d ***********@*****.***

OVERV IEW

Ar ticulate and sociable customer service professional well suited for any client-facing

role. Versatile skill set with experience in color cosmetics, skin care and fragrance sales,

makeup application and client satisfaction. Detail oriented, organized and self-directed

w ith excellent analytical and problem solving skills and the ability to absorb and relay

i nformation quickly.

SKILLS SUM MARY

Strong suggestive selling technique and listening skills

Familiarity with beauty, skin care products and fragrances

E xcellent communication skills both verbal and writ ten

Ability to consult with customers on skin care product and regimen design

Cosmetic Sales Associate - Sephora

J.C. Penney, Bronx NY, November 2012 - present

• Used knowledge of skin care, cosmetics, fragrances to build sales

• Provided and maintained services to the clients in a fun, engaging way

• Ability to conduct fast and efficient sales t ransactions in high t raffic situations

• Familiarity with variety of popular makeup and skin care lines including

L ancome, Nars, Smashbox, Makeup Forever, Peter Thomas Roth and Murad.

• Increased Benefit counter sales in role as store’s Benefit Bi r thday Ambassador

Cosmetic Sales Associate – Impulse Beauty Department

Macy’s Cross County, Yonkers, NY, June 2011 – October 2012

• Achieved department sales and new account goals

• Knowledge of products from more than 18 cosmetic, hair and skin care vendors

i ncluding Urban Decay, Clarisonic, L iving Proof, Philosophy and Strivectin.

• Regularly attended t raining to preserve the highest level of product knowledge

• Created and maintained client relationships and fostered customer loyalty

• Provided professional beauty and skin care consultations, mini-facials and

makeovers

• Assisted clients in selecting the ideal product mix for their individual skin types,

needs and lifestyles

• Created and maintained strong partnership with vendor representatives

Seasonal Sales Support – Estee Lauder

Macy’s Herald Square, New York, NY, November 2010 – January 2011

• Supported sales staff during high t raffic situations

• Assisted clients in finding products when associates were unavailable

• Restocked products and maintained product displays

EDUCATION/TRAIN ING

BA, Communications & Business Administration, Albright College, Reading, PA, 2001

TECHN ICAL SKI L LS

Proficient with Microsoft Office, Microsoft Publisher, Adobe Photoshop and Gimp

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