Manager Project Management

Richard Harriprasad

Sr. Technical Support III

Queens Village, NY

***********@*****.*** - 646-***-****

WORK EXPERIENCE

Sr. Technical Support III

Stericycle - Wantagh, NY - March 2012 to May 2013

Supervise, mentor, and train team for daily support requests and projects.

• Create documentation of IT policies, training and departmental procedures.

• Work directly with business groups to address escalated technical issues, participate in technical sales calls,

requests for proposals and communications published to clients.

• Project management, design and implementation for new office builds and site decommissions.

• Lead project management and implementation of network infrastructure and software upgrades.

• Network infrastructure maintenance and support of multiple 24hr call center locations.

• Design, build and configure servers, network and telephony hardware.

• End user hardware/software support and training.

• Disaster recovery design, implementation and periodic testing.

• Troubleshoot escalated support requests through Salesforce.com helpdesk system.

IT Manager

STORCH AMINI MUNVES, PC - New York, NY - August 2002 to March 2012

Network infrastructure maintenance and support.

• Design, build and configure servers, network and telephony hardware.

• Create documentation of IT policies, training and departmental procedures.

• Establish and maintain technology budget; negotiate contracts and purchases with vendors.

• Administration and maintenance of Microsoft Exchange Server and user accounts.

• End user hardware/software support and training.

• Disaster recovery design, implementation and periodic testing.

• Project management of network infrastructure hardware and software upgrades.

• Project management, design and layout of new office electrical and computer network infrastructure.

• Serve as primary Litigation and E-Discovery technical support person.

• Perform digital forensic acquisitions and investigations.

• Research, implement, support and training of legal technologies.

Network Administrator

LEVERAGED TECHNOLOGY - New York, NY - June 1999 to August 2002

Provide day to day maintenance and support of servers, E-Mail and user accounts.

• Maintain network security policies, address server security issues and apply appropriate security patches,

upgrades and service packs.

• End user desktop hardware and software support of Windows 2000, MS Office and Macintosh operating

systems.

• Troubleshoot and support of Blackberry, cell phones and PDA mobile Devices.

• Responsible for providing support to major financial companies.

• Resolution of telecommunications problems, handling customer inquiries.

• Expediting work orders and working directly with vendors.

EDUCATION

NEW HORIZONS INSTITUTE - New York, NY

Accounting

MANHATTAN COMMUNITY COLLEGE - New York, NY

ADDITIONAL INFORMATION

• Strong background in many areas including management, operations, system design, computer system

administration, network administration, installation coordination, network configuration, system testing and

troubleshooting; disaster recovery, backup coordination, purchasing, and customer relations.

• A seasoned industry professional, with a proven track record in ensuring operational efficiency, while seeing that

all organizational and project needs are consistently met and exceeded.

• Cisco Call manager, Amtelco Call Center PBX Systems, Intertel, Concordance, Clearwell, E-Discovery reference

model, digital forensic acquisitions and analysis.

• Windows 2000/XP/Vista/7, Windows Server, Active Directory, Microsoft Exchange Server, TCP/IP, LAN/WAN,

Connectivity, VPN, Remote Access, and Firewall Security, Microsoft Office Suite, Macintosh.

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