Customer Service Sales

Tristan L. Sumpter

**** ********* **, ********, ** 60443

Ph: 773-***-**** Fax 708-***-****

Email: ***********@*****.***

CAREER OBJECTIVE

To secure a career that will allow dedication consistency and accuracy,

utilizing acquired developed skills to be functionally beneficial to the

Company that I am interested in now and in the future. I thrive in a fast

pace environment where I am faced with challenges and shifting priorities.

I am an enthusiastic individual who is a decisive self-starter with the

competitive drive to win.

EDUCATION

Moraine Valley Community College, Associates of Science in Education

Graduate: Summer 2011

. 25 hours observation at Crete Monee High School Spring 2009

. Laws of Education, Judicial laws of education and the court systems

. Fundamentals of Education

. Child Psychology, the fundamentals of psychology from early adolescent

to adulthood

. Develop sound understanding of early childhood development.

Governors State University, Bachelor's Degree Program college of Business

Graduate: Fall 2012

. Entrepreneurship and Innovation

. This program has given me a solid foundation in administrative skills

and knowledge leading to a successful entry or mid-level business

career.

. This program has helped me acquire an understanding of business and

management theory and practice, and I learned how to apply that

knowledge to business and non-business organizations of any size.

EXPERIENCE

Office Support: Mailroom clerk, filing, inventory, answering phones, and

Brochure Fulfillment, all duties assigned.

America Reads Tutor: Tutored children in a federally funded program at

elementary school in reading to help increase-reading levels.

Enterprise: Part- time Service Agent

The Service Agent is responsible for the care and maintenance of the cars

on the lot. This includes vacuuming and prepping the cars, shuttling cars

to and from car washes and dealerships for servicing, car transports to and

from offices, checking fluid levels, and changing tires.

. Clean vehicle exterior by hand, brush or by operating washing

equipment

. Polish, dry and clean vehicle windshields, windows, lights, mats and

exterior body, by hand

. Vacuum, shampoo, add air freshener and clean vehicle interior (some

stain removal may be required)

. Determine need for and add windshield fluid, gas, oil, water and

antifreeze

. Perform basic maintenance check: antenna, under the hood, inside the

vehicle, inside the trunk, and outside vehicle

. Verify appropriate stickers are attached to vehicle (registration,

plates, etc.)

. May be responsible for maintaining an inventory of cleaning supplies

. May assist with local automobile deliveries

. Perform miscellaneous job-related duties as assigned

Hertz Rental Car: Assistant Branch Manager

. Conduct face-to-face sales calls in order to obtain new business

. Attend/host outside sales meetings or events to promote the company

and branch location

. Continue to increase the market penetration of the branch and increase

revenue

. Actively participate in the training, coaching, and mentoring of the

Management Trainees, Managers and Sales and Service Associates.

. Complete performance reviews on Management Trainees, Managers and

Sales and Service Associates and hold a meeting with the individual to

discuss strengths and weakness

. Hold monthly staff meetings to keep employees motivated and informed

of business operations

. Complete sales calls with Managers and Management Trainees in order to

further their development

. Direct and organize all reservations and pick

. Handle or assist in the resolution of customer service issues if

Managers and Management Trainees cannot.

. Maintain a high level of customer service such that the Net Promoter

Score for the store is at or above the location's goal.

Believers Church: Youth Pastor

. The high school and Middle School pastor would serve within a youth

pastor staff and must be able to work his ministry.

. Create a service environment to reach high school and Middle school

students who have never stepped foot in church.

. Create a group community to reach well outside of the church.

o Create a service strategy to leave an imprint on our community.

. We are looking for an individual that is very outreach minded, thinks

outside the box, and is able to lead plus recruit youth as well as

adults.

. Connect with both children and parents

PROFESSIONAL HISTORY

Office Support, Unicom Tele-Services, Inc., Blue Island Illinois

06/08- Present

America Reads Tutor, Dorn Primary Center, Hickory Hills, Illinois

Fall 2009

Enterprise, Mokena, Illinois 01/11-

07/11

Hertz Rental Car, Matteson, Illinois

07/11-Present

Believers church, Matteson illinois

12/08-Persent

PROFESSIONAL HIGHLIGHTS

. Skilled at Meeting customer service Goals

. Self-starting, goal-oriented, analytical, and time conscious in

meeting goals

. Major strengths communication-

. Team building skills

. Knowledgeable in computer application, such as, Microsoft Office

Project, Word, Excel, Power Point, and Access

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate