Customer Service Sales

Paul S. Holmes

**** ****** **.

Pecatonica, IL **063

Home: 217-***-****

*************@*****.***

Education

B.S., Church Music, North Central University, Minneapolis, MN, 2001

A.A., Liberal Arts, Des Moines Area Community College, Ankeny, IA, 1995

PROFESSIONAL EXPERIENCE

Ryder / Hillshire Brands, Rochelle, IL Forklift

Operator November 2012 - Present

Pick Orders using Forklift/Walkie and SyVox Unit

Put Away Pallets using High Reach

Lowe's RDC, Rockford, IL Team Member October

2010 - April 2012

Load conveyable and non-conveyable product onto trailers

Utilized a handheld computer (LRT)

Operate a pallet jack

Drive forklift (Crown 5500 RC & Squeeze)

Crossmark, Savoy, IL Product Demonstrator April 2009

- October 2010

Demonstrate products, offer samples to customers.

Interact with customers to gather information about demonstrated

product.

Observe details about in store traffic and reactions.

Set up and tear down each event.

In-Weave, Hawarden, IA Website Developer / Computer Consultant

September 2008 - December 2008

Set up and designed company website.

Installed Web 2.0 Technology for Website.

Designed & Organized Website layout.

Optimized for Search Engines.

Electrolux Home Care Products North America, Bloomington, IL Mail

Clerk December 2006 - July 2008

Responsible for all mailroom duties.

Sorted mail and delivered packages.

Processed outgoing shipments - FedEx, DHL.

Metered outgoing mail on IJ90 NeoPost machine.

Maintained and reserved company vans for employees.

PROFESSIONAL EXPERIENCE (Continued)

Schwan's Home Food Service, Mahomet, IL Customer Service Manager

March 2006 - December 2006

Cared for customer needs.

Reorganized existing route.

Managed and expanded route.

Knocked on doors.

Called customers.

Made cold calls.

Faith Assembly of God, Peru, IL Interim Worship Leader

Summer 2004 - Fall 2006

Led Sunday morning worship.

Rehearsed with existing worship teams.

Carter's Furniture, Urbana, IL Warehouse /

Delivery March 2004 - March 2006

Assembled and delivered furniture.

Abundant Life Church, North Branch, MN Worship Leader May

2001 - January 2004

Led worship for two services on Sunday and Wednesday Bible study.

Managed choir and worship teams.

Set-up rehearsals.

Operated sound equipment.

Directed Christmas musical.

Rented and set up sound equipment for special events.

Helped set-up and clean up for church events.

Assisted with children and teen events.

Greeted incoming visitors.

Answered phones, took messages & made copies.

Updated church bulletin.

Contributed articles to the church newsletter.

Made transparencies.

Updated song database.

Computer Skills: Windows XP, Website Design, HTML, Internet Explorer

Mozilla Firefox, & Microsoft Word.

Office Skills: Typing, Printer, Copier, Clipart, Fax Machine, Computer

Knowledge.

Professional Development

Rapport Leadership Breakthrough I, April, 2009, Las Vegas, NV,

www.rapportleadership.com

Schwan's CSI Sales Training, Georgetown, IL. Job training about sales and

caring for the customer, May, 2006

Javascript Class, Parkland College, Spring 2009

3D Animation Class, Parkland College, Spring 2009

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