Desktop Support/ Network support
Resume:
Jonathan Comelie, Pg. *
Help Desk/ Desk Top Professional
• Help desk professional with 12+ years experience in Computer Operations, Technical and Help Desk/ Desktop
Support.
• 8 years of progressive computer/network operations in military networks with mixed military computing
environment.
• 10 years providing Help Desk support to thousands of users throughout military career, earning a solid reputation
for complex problem solution and professionalism.
• Excellent customer service, communication and diagnostic skills. Consistently solve problems.
• Proactive self-starter known to initiate process and system improvement.
TECHNOLOGIES
Microsoft Exchange Server Microsoft Office 2010 Active Directory TCP/IP
DNS DHCP/Static IP Telephony Call Manager
Call Manager Express VOIP Cisco Phones Outlook
Windows 2000/XP/7 Fiber Optics Audio/ Visual Equipment
Oracle Citrix Imaging Remote Apps.
VPN Blackberry Phones IPhones Server Backup
Windows Phone Windows Server 2008 Telecommunications Windows Phone
PROFESSIONAL EXPERIENCE
IT Specialist, APR 2013 – Present
Moran Shipping Agency Inc.
Maintain IT Intranet, support and plan disaster recovery. Phone systems implementation and support (hardware and
software). Administer PC support/troubleshooting, support network administration functions including backup, anti-virus
and active directory. Support the management of information systems i.e. electronic archiving, intranet, extranet and
database management.
HELP DESK TEMP, JAN 2013 – MAR 2013
UNIVISION
Help desk phone support for users all over the country, troubleshooting MS office, Outlook, AD and Windows 7.
Working completely in Spanish and English. Received more than 15 calls per day. Support over 40,000 users.
SIGNAL SUPPORT SYSTEMS SPECIALIST, JUL 2001 – OCT 2012
UNITED STATES ARMY
Supervised, installed, employed, maintained, troubleshot, and assisted users with battlefield signal support
systems, terminal devices, satellite communications equipment, and automated telecommunications
computer systems, to include local area networks, wide area networks, and routers.
• Learned quickly and applied knowledge of new equipment effortlessly.
• Proficient in English and Spanish.
• Supervised daily maintenance of all communications equipment valued in excess of 2 million dollars.
Equipment included, Servers, Routers, Phones, Computers and Satellite equipment.
• Experience in creating email accounts, troubleshooting email accounts on Microsoft Exchange Server.
• Experience in troubleshooting and operating Microsoft Office 2010.
3114 Holy Rd. Crosby TX 77532 281-***-**** *******@*****.***
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Jonathan Comelie, Pg. 2
• Experience in designing a small LAN, troubleshooting, operating and configuring CISCO equipment:
Routers, VOIP Phones, Call Manager Express, Call Manager and Telephony.
• Certified on Fiber Optics for termination and splicing.
• Experience in Active Directory, adding domains, users, computers and troubleshooting problems that may
come up with accounts.
• Knowledgeable in DHCP, TCP/IP, Static IP, DNS, Subnet Masking.
• 10 years experience in Audio/ Visual Equipment; speakers, wireless microphones, wired microphones,
setting up PA systems for speeches, setting up TVs/ Projectors with computer for presentations and
briefings, setting up Satellite/ Cable broadcasting.
• Knowledge in Remote support.
• Helped users with Citrix and Oracle applications.
• Experience supporting Telecom and Cellular services.
• Experience Troubleshooting Windows 7.
• Experience with Security Systems, issuing Key Cards, Alarm Codes and Managing Access to Building
EDUCATION AND TRAINING
Signal Support Systems Specialist (25-U) Course, Fort Gordon, GA, 2001
COMSEC Management Switch Operator Course, Fort Gordon, GA, 2008
Warrior Leader Course, Fort Hood, TX, 2008
Intensive Training in up to date signal equipment, routers, WAN/LAN, and computer systems/software.
H.S. Diploma, Crosby, TX, 2001
3114 Holy Rd. Crosby TX 77532 281-***-**** *******@*****.***
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