Customer Service Quality Assurance

Michael DeShazo Jr.

** ********* ****** ****, *** 1505, Atlanta GA 30346

404-***-****

**********@*******.***

Objective: To obtain a challenging position that will utilize my

experience, educational background, and personality to further the

company's objectives while striving for personal achievement.

Education: Bachelor of Science, Industrial Education and Technology

Virginia State University, Petersburg Virginia

May 2003

Graduated Cum Laude

Concentration: Technology

Management

Summary of Qualifications

. Highly skilled professional and detail oriented

. Intermediate knowledge of Microsoft Office Suite

. Outstanding communication and organizational skills

. Motivated to meet deadlines and attain office objectives

. Exceptional interpersonal and team skills

Skills/ Abilities Customer Service

. Direct and supervise the custodial activities within a

university setting

. Work in conjunction with operations team to ensure facility

is properly setup to host various meetings, conferences and

social events.

. Assist in all areas of Environmental Services within a

level 1 Health care facility to include; bed moves,

disaster provisions and room preparations

. Direct and Manage the EVS workers within a 90 bed

healthcare facility to maintain the highest possible

standards

. Assist in hiring, evaluation and disciplining of

housekeeping employees; prepare work schedules and maintain

adequate staffing

. Inspect cleanliness of healthcare facility, sanitation and

infection control

. Oversee and coordinate communications with third party

vendors

. Review customer accounts and billing ledgers

. Resolve customer disputes and billing concerns

. Established effective working relationship with all levels

of staff

. Counseled individuals during difficult financial challenges

. Prepared food prep area for daily use

. Prepared daily cash counts for safe drops and bank deposit

. Supervised Kitchen area to ensure cleanliness

Administrative

. Maintained all work related records to include;

housekeeping records, weekly Inspections and safety logs

. Compose memorandums and correspondences

. Maintained filing system

. Accessed and worked with confidential and secure

information

. Supervised workgroup of 25 employees in a healthcare

facility

. Supervised and coordinated the work activities of contract

workers while on site

Technical

. Knowledge of Microsoft Office Suite

. Internet Research tools

. MRI Real Estate Solutions software

Experience

. Custodial Supervisor, Georgia Tech Student Center, Atlanta,

Georgia (February 2012 - Present)

. Director of Environmental Services, Tyler's Retreat Nursing

Home, Chester, Virginia (June 2010 - July 2011)

. Environmental Services Operations Supervisor, Aramark VCU

Medical Center, Richmond, Virginia (October 2008 - May

2010)

. Quality Assurance Consultant, London Towne Apartments,

Richmond, Virginia (July 2007-Oct 2008)

. Account Supervisor, Capital One, Richmond, Virginia

(October 2004-June 2007)

. Technology Teacher, T.C. Boushall Middle school, Richmond,

Virginia (October 2003-June 2004)

References Available Upon request

Contact this candidate