Customer Service School

I. Personal Data

Brenda Dean

**** ****** ****

Southaven, MS 38672

Mobile Number: 662-***-****

Email: ***********.**@*****.***

II. Educational Degrees

~ South Panola High School- 2002 Graduate

~ University of Mississippi-2006 Graduate

~ B.S.W. Social Work Degree

~ Degree Date: May 13, 2006

III. Work Experiences

~ Patient Finance Supervisor

~ Responsible for continual review of office process for

improvement recommendations changes needed. Assists with the

development and documentation of employee job descriptions and workflow

policies and procedures for staff. Attend super user trainings for all

systems utilized in the CBO for certification. Provide educational

tools and communicate well with the team. Update employees on Baptist

changes and upcoming events. Follow leadership, reports to the

director, must have the ability to lead others, manage day to day

operations and workflow of the department. Maintain policy and

procedures for productivity standards. Prepare annual evaluations for

review by director and administer annual evaluations. Responsible for

handling any disciplinary actions needed including terminations.

Responsible for processing weekly payroll and approving PTO. Maintain

high level of professionalism and respect at all times. Responsible for

training staff and making sure they get the proper training classes.

Responsible for reporting departmental updates to

director in a timely manner. Must hold monthly staff meetings to keep

staff informed. Responsible for keeping the moral of the office

motivated and responsible for identifying and resolving issues that may

create barriers for the staff. responsible for reporting any system

issues for resolutions. Responsible for completing all paperwork to

process new hire and terminate employees. Responsible for interviewing

for open positions. Responsible for making sure office are secure.

~ Date Employment Began: 3/25/2013

Date Employment Ended: Currently Still Employed

~ Patient Finance Representative

~ Responsible for the daily completion of all billing

functions, both paper and electronic claims and for the timely follow-

up of the same. Handles patient questions to completion. Responsible

for processing overpayment refunds for patients and insurance

companies. Responsible for collecting and applying payments to

patient's outstanding accounts. Performs other duties as assigned.

~ Date Employment Began: 11/26/2012

~ Date Employment Ended: Still Employed

~ Out-Patient Rehab Therapy Coordinator, Baptist Memorial Hospital-

Desoto

~ Performs clerical and general office duties associated with

patient scheduling, insurance verification and pre-certification,

charge entry and reconciliation, and supply requisition. Maintains and

manages medical records. Gathers and summarizes information for

preparation of reports. Performs other duties as assigned.

~ Date Employment Began: 04/16/2012

~ Date Employment Ended: 11/21/2012

~ DME Coordinator, Baptist Memorial Hospital North MS

~ Holds responsibility for all phases of referral intake,

benefits verification, patient qualification against payor guidelines,

ICD-9CM coding, medical documentation procurement and order processing

to ensure appropriate delivery of equipment/supplies, corporate

compliance with applicable regulations/guidelines and maximum

reimbursement of equipment/supplies. Performs other duties as assigned.

~ Date Employment Began: 10/31/2011

~ Date Employment Ended: 04/15/2012

~ Medicaid Specialist II, Senatobia Regional Office Division of

Medicaid

~ Investigates and verifies accuracy of information provided

by recipients under the Medicaid programs to determine compliance with

State and Federal laws, rules, and regulations. Determines an

applicant’s eligibility for institutional care based on State and

Federal guidelines and verifies the accuracy of information listed on

the applicants’ application. Assumes responsibility for a Medicaid

eligibility determination caseload for a designated territory within a

region.

~ Date Employment Began: 09/01/2006

~ Date Employment Ended: 09/01/2011

~ Internship: Mississippi Compulsory School Attendance Officer,

State of Mississippi Department of Education

~ Cooperates with any public agency to locate and identify all

compulsory-school-age children who are not attending school. Cooperates

with all courts of competent jurisdiction. Investigates all cases of

nonattendance and unlawful absences by compulsory-school-age children

not enrolled in a nonpublic school. Travels extensively in own vehicle

to locate compulsory-school-age children not in school. Contacts the

home or place of residence of a compulsory-school-age child and any

other place in which the officer is likely to find any compulsory-

school-age child, including the employment of the parent, guardian, or

custodian of the child when the child is absent from school and

notifies the parents and school officials as to where the child was

physically located. Contacts promptly the home of each compulsory-

school-age child in the school district within the officer's

jurisdiction who is not enrolled in school or is not in attendance at

public school and gives written notice to the parent, guardian or

custodian of the requirement for the child's enrollment or attendance.

Serves as the Department of Education’s liaison between courts,

schools, and law enforcement. Provides appropriate counseling to

encourage all school-age children and parent, guardian, or custodian

of school age children to attend school until they have completed high

school.

~ Date Employment Began: 01/05/2006

~ Date Employment Ended: 05/25/2006

~ Fred’s Dollar Store in Batesville, MS

~ Demonstrate excellent customer service skills as a cashier.

Responsible for stocking the store with merchandise. Serve as a key

holder.

~ Date Employment Began: 01/07/2000

~ Date Employment Ended:05/15/2006

IV. Computer & Technical Skills:

~ Proficient in the use of:

~ Microsoft Windows

~ Microsoft Word

~ Excel

~ PowerPoint

~ Envision

~ Lawson

~ Horizon Clinical’s

~ Canopy

~ Passport

~ Star Foundation CLIN

~ Star Foundation FIN

~ Allscripts

~ EHRLive

~ ICISM

~ PayerPath

~ Athena

~ GPMS

~ NextGen

V. Honors, Campus Activities, Volunteer Experiences

~ Chancellor’s Honor Roll

~ The National Scholar’s Honor Society

~ Dean’s List

~ Member, Project Homestead

~ Secretary, Student Social Work Organization

~ Mentor, Girl’s Empowerment and Leadership Series (GELS)

~ Tutor, Family Literacy Project Program

~ Tutor, Batesville Job Corp Center

~ Volunteer, Department of Human Services: Division of Family and

Children Services

~ Certified, HIV/AIDS 101

~ Certified, HIPP

~

VI. References

References will be provided upon request.

Contact this candidate