Customer Service Sales

813-***-****•*********@*****.***

Zulfiqar Jaffry

***** ****** ***** ***** # *** Tampa, FL 33618 Cell 813-***-**** Email *********@*****.***

Zulfiqar Jaffry

Dear Hiring Manager,

In today's customer service oriented society, timely, friendly, proactive service is sought

to enhance future business growth. Customer loyalty is always impacted when you

employ the right service professional to represent you when assisting your valued

customers.

My long-term experience in the service industry has taught me how to meet and exceed

each customer's expectations with service that sells. I have assisted all types of customers

in all types of settings. I realize that acquiring and maintaining loyal repeat business as

well as spreading the word of your business through these loyal patrons is of the utmost

importance in every company. Positioning a company for better exposure and greater

marketability is a task that I have performed with success many times.

I am an excellent trainer who achieves ongoing success with her teams by building

morale, maintaining teams' self-confidence and training them to build the sale by

improving their people skills.

It would be a pleasure to interview with you and I look forward to hearing from you soon.

Very Sincerely,

Zulfiqar Jaffry

Dated :

813-***-****•*********@*****.***

Zulfiqar Jaffry

12401 Orange Grove Drive # 109 Tampa, FL 33618 Cell 813-***-**** Email *********@*****.***

Zulfiqar Jaffry

Objective

“Highly motivated and skilled professional, seeks challenging Customer Service and Sales position within

dynamic, high growth organization that Welcome initiative, dedication, and experience; demanding

excellence in consistently meeting business objectives and exceeding Customer Service and Sales quotas.

Exceptional ability to work under high pressure, offering high volume Customer Service and Sales

experience to highly complex customers, and innovative marketing techniques, complimented by a proven

ability to build high-level client loyalty and referrals.

E xperience

July, 2008 to May 2013

JC Penney Tampa, FL

Service Specialist

Customer Service oriented with good sales and negotiation skills.

Cash Handling, Opening Credit Cards, Online Referrals

Organizing, Colorizing and Sizing the Merchandize, Display all pricing & Brand signs

Mark down, Scanning and Inventory.

Detail oriented and has the ability to handle multiple tasks and prioritize responsibilities

Handle all the complaints from customers with sensitivity.

Demonstrate a high level of energetic response to every customer, on the phone or in the

store

Comprehensive knowledge of the methods and techniques of merchandising sales &

servicing

Knowledge of operating merchandise point of sale system including cash register

Help consumers with general promotions in store and all store products

Assist other colleagues in all cash register responsibilities including balancing, handling

customer purchases, and organizing cash register

Perform all functions relating to the handling of merchandise or cash in accordance with

corporate policies

Communicate accurately with customer service manager and technicians to establish time

commitments that meet higher standard and exceed customer requirements

Explain all warranties and options to all customers, thank them and display appreciation for

their business

Ensure the quality of floor arrangement to avoid damages

Apr, 2004 to Present

Clinicare Medical Resources Inc. Tampa, FL

Administrative IT Support

Customer Service, Online Order

Software and Hardware installation.

Software and hardware implementation, administration and support.

Extensive experience in installation & administration of Windows NT, Windows 2000

Domain Controllers, Active Directory Design & Architecture, File/Print/Database Servers.

Installation of different operating systems on Intel based PC's and printers. Installed Hard

disks, Floppy drives, CD Drives, Sound Blaster cards, CPU, Memory, Power supply unit,

Network card, Video graphics card, Hard disk controller card on PC systems.

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813-***-****•*********@*****.***

Zulfiqar Jaffry

Monitor, Manage and troubleshoot access to files and folders.

Maintaining servers, desktops and laptops, creating schedules and performing system

maintenance.

Maintain and up to date an officially web based Catalog in the Adobe InDesign-CS4.

Distribute to the catalog all Reps on their timely basis request

Maintain to Print Server and all print inquires.

Maintain confidentiality in all aspects of client, staff and agency information

Answer telephone calls and transfer to appropriate staff member

Open, sort and distribute incoming correspondence, including faxes and email

Mailing and filing

File and retrieve organizational documents, records and reports.

Create and modify documents such as invoices, reports, memos, letters and financial

statements using word processing, spreadsheet, database and other presentation software

such as Microsoft Office and other programs.

Collect and maintain inventory of office equipment and supplies.

Interaction with clients and customers: administrative assistant interact with clients and

customers and keep track of the improvements. Client/customer relations have to be

maintained and any complaints and problems go through the administrative assistant to the

employer.

May 2007 - June 2008

Publix Super Market Store Tampa, FL

Deli Clerk

Prepared bakery, deli and items

Unloaded deli products and transfer stock to storage areas

Sliced, cut, weighed, and priced stock in a considerate manner

Upheld shelves and maintained cases filled at all times

Operated cash register

Maintained smiley and friendly attitude toward customers

Controlled freshness by rotating and coding all products and remove out-of-code

merchandise

Tagged all products legibly in line with price book

Maintained fresh items and weekly specials

Promoted latest items and weekly specials

Answered phones and took orders for particular requested items

Abided by all business policies as stated in the worker Handbook

Aug 2005 - May 2007

Glamour Shades Inc. St. Pete, FL

Sales Associate

Customer Service, Cash Handling

Stocking

Ordering and receiving merchandise

Maintain and Verify inventory

Pricing & Scanning

Verify Invoices

Display and organizing merchandise

education

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813-***-****•*********@*****.***

Zulfiqar Jaffry

2000- 2001 Preston University associated with

Wyoming USA

(Master’s of Computer Science)

1991- 1995 University of the Punjab, Bachelors Degree, Punjab, Lahore 1994-1995

Diploma in Computer Science’s. (DCS) Punjab, Lahore

Professional skills

CCNA (CISCO CERTIFIED NETWORKING ASSOCIATE)

ACHIEVEMENTS & Awards

Online Referrals orders recognition quarterly basis.

Credit Cards Applications

Best Customer Service recognition.

Bronze

Sliver

Computer and OTHER PROFESSIONALskills

Windows XP, Windows Professional 2000, Windows NT, Win-

98. MS Office, MS Excel, MS PowerPoint, Adobe InDesign-4,

Adobe Photoshop. MS Publisher. Typing Speed 50 WPM. Data

Entry 10,000 Keystroke. Call Center In Bound and Out Bound

Calls Experience.

AREAS OF EXPERTISE

Product Presentation, Cold Calling, Exceeding Sales Quotas, Closing Sales, Client Relationship

Management, Strategic Planning, Team Leadership, Product Knowledge, Large Group

Presentations and Clinical Background.

References

Marina Paola Garcia 813-***-**** Friend

Wilson Athey 813-***-**** Friend

Norma Vazquez 813-***-**** Professional

Wanda Borrero 813-***-**** Professional

Reb Sauls 813-***-**** Professional

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