Manager Customer Service

EVERETT LIKENS

**** ***** ***** *****

West Terre Haute, IN 47885

Home: 812-***-****

Cell: 812-***-****

Email: **********@***.***

My objective is to obtain a position in Supply Chain which will utilize my

capabilities in a constructive, rewarding manner.

A hands-on manager qualified by 20+ years of experience.

Core Competencies:

Purchasing: Negotiation & Order Inventory Microsoft

direct & Contract Scheduling in Control & Office, JD

indirect Management Manufacturing SIOP Edwards,

materials, Facilities Fourth Shift,

and services Software,

Epicore

Corporate Cost Kan Ban Six Sigma Logistics &

Financial Accounting Green Belt & Warehousing

Management Lean Mfg.

Heartland Automotive, LLC. Greencastle, IN

2013-Present

Purchasing Manager

Responsible for purchasing, negotiating and contracting for raw materials

as well as sub-contracted injected molded components.

Obtain and approve quotes for pricing of materials or services from the

vendor community. Negotiate pricing and drive cost reductions. Ensure

optimized inventory turns through effective buying activities and JIT

practices.

Doncasters, Paris, IL

2011-2012

Purchasing Manager

Led the planning and procurement activities for Doncasters Meco. Ensured

the purchasing function operated in the most cost effective manner.

Directing a team of two buyers while also having direct buying

responsibility for our largest commodity, (Steel) was successful in

improving the supplier on time delivery to 95% while reducing Purchase

order arrears by 75%. Successfully implemented safety stocks and Kan Bans

for raw materials to smooth the flow material through manufacturing.

SCOTT PET PRODUCTS, Rockville, IN

2010-2011

Purchasing Manager

Managed all areas of direct and indirect procurement materials used in the

manufacture of pet and bird food. This position was responsible for S&OP

and relationship management with both vendors and customers. In addition,

I managed the importing of ready to sell materials from China, including

terms of sale and customs documents preparation. Successfully implemented

a SIOP program which decreased inventory by twenty-five percent while

reducing stock outs.

2010-Present

RAYBESTOS PRODUCTS COMPANY, Crawfordsville, IN 2005-2009

Director of Purchasing 2007

This position was responsible for strategic material and services sourcing

for a highly competitive tier one manufacturer to the automotive and heavy-

duty industry.

This role required:

Managing the strategic and tactical decisions in all areas of material

spend and supply chain.

. Developed strong supplier relationships as this company moved from a

traditional in-house manufacturer to a company which sourced 90% of

its requirements.

. Implemented Supplier Metrics for critical factors including quality

assurance, on-time deliveries at 95% and proper lead time.

. Successfully implemented contract development and supply agreements

leading to cost reduction and improved performance.

. Led the purchasing team which was responsible for issuing and

maintenance of all purchase orders planning and forecasting for two

facilities.

. Participated jointly with Advanced Engineering to support new product

development and successful launch efforts.

. Worked in conjunction with the daily plant MRP and Production

functions.

. Constructed a company-wide energy strategy for natural gas using

financial instruments to hedge.

. Successfully negotiated and implemented manufacturing and material

supply agreements with major suppliers which led to JIT inventory and

maximized cash flow.

. Lead a Six Sigma design of experiment to assist in reducing plant

level hydrogen usage by sixty percent.

. Restructured the purchasing department and scheduling departments to

form a sourcing group more in line with a supply chain/ materials

driven environment.

. Communicated with major customers to coordinate the fulfillment of

orders.

. Led a successful request for quotation for our steel requirements

yielding $725k in cost reductions.

. Implemented a project for division wide logistics streamlining which

reduced both inbound and outbound freight costs by $550k annually.

. Reduced Raw Material costs for 2008 by $600k annually.

. Led the project to outsource steel fabricating operations.

. Negotiated and Implemented a Directed Buy program of materials for

outside fabricating.

. Streamlined functional operation through value stream mapping and

flattening bills of material to improve OEE and Capacity Planning.

BEMIS COMPANY, INC., Terre Haute, IN

2000-2005

Purchasing Manager & Credit Manager (2002 to 2005)

. Directly managed both domestic and international negotiations and

strategic material procurement for the multi-wall packaging division

consisting of four operating locations.

. Controlled total cost and profit optimization through the use both

company and supplier resources to gain competitive advantage.

. Worked closely with R&D on cost savings projects, utilizing Six Sigma

techniques.

Credit Manager & Cost Accountant (2000 to 2002)

Responsible for the credit administration, credit analysis of financial

information and all accounts receivable functions for the Paper Packaging

Division of the Bemis Company.

* Review and analyze financial statements to determine risk involved in

extension of credit to customers including GSA and USDA.

* Establish terms of sale, including international letters of credit and

documentation.

* Ensure all credit lines are reviewed and have proper authorization

annually.

* Management of day's sales outstanding and collection of delinquencies.

* Develop cost accounting policy and procedures including plant floor

processes and the establishment of company specific cost accounting

metrics.

Bemis Highlights:

* Risk Management: Reduced Bad Debt write offs from $1.2 million in 2000

to $78k in 2001. Year to date 2005, bad debt experience is zero.

* Credit Management: Reduced delinquency from 12% greater than 90 days

past due to .005%.

* Established the Credit Policy and Procedure for the company and

implemented a credit scoring guide for the division.

* After taking on the purchasing role in addition to Credit Manager,

reduced material costs by 16% in the first year. Year to date 2005

savings were 26% ahead of plan.

* Leveraged a multi-company purchase and sell arrangement between Bemis and

a major supplier which allowed us to sell more products to them and in

turn buy at more favorable prices.

* Negotiated a three party international agreement between Bemis, a Swedish

supplier, and a Spanish multi-wall competitor allowing us to import bags

into the U.S.

* Developed the structure and growth of the Bemis Minority Business

Enterprise, which extends opportunities to minority and women owned

businesses to bid and compete for business.

GENERAL HOUSEWARES CORPORATION, Terre Haute, IN 1981-2000

Director Corporate Credit, Cash Manager (1992-2000)

Responsible for managing all areas related to Credit and Cash Management as

well as Customer Service.

* Managed customer service department in addition to existing

responsibilities, maintaining a high level of customer fulfillment.

* Implemented third party logistics distribution center to reduce costs and

improve efficiencies.

* Implemented a program to visit major customer locations resulting in

improved shipping compliance and improved customer relations.

* Implemented a credit scoring model which led to greater control and

standardization of credit worthiness.

* Performed cost/benefit analysis and developed the company's document

imaging and workflow systems.

* Served on a team involved in Y2K enablement of the company's software

hardware and contingency planning.

* Implemented and utilized a treasury management work station enabling

daily monitoring and control of the corporate cash position.

Corporate Credit Manager (1986-1992)

Responsible for the credit administration and accounts receivable functions

for the corporation.

* Restructured the corporate credit function leading to improved cost

savings.

* Developed and implemented policies procedures and operational reporting

which led to greater control and management of customer deductions.

* Reduced and maintained corporate DSO, "Days Sales Outstanding."

* Reduced corporate bad debt exposure through improved credit controls.

Assistant Credit Manager (1981-1986)

Managed collection of overdue accounts. Established customer credit lines.

Processed and recovered customer deductions.

* Reduced customer past due balances.

* Developed tracking controls to monitor chronic customer deductions,

leading to the implementation of correction in the areas of shipping and

pricing.

EDUCATION

Indiana State University, Terre Haute, Indiana

Bachelor of Science, Finance 1995

Contact this candidate