Project Manager Management

Bob Starkman – MBA, PMP, CTP, CSQA, and CISA

A results focused project manager, experienced in solution delivery and deploying large technology projects in

complex organizations. A strong track record of interpersonal and motivational skills required for leading high

performance global teams. International assignment in the UK and Japan. Credentials include: MBA, PMP, CTP,

CSQA, and CISA.

Over 15 years of progressive project leadership and management experience involving:

Information Technology Business Development Project & Operations Management

• Strategic IT and Business Planning • Entrepreneurship • Global Project & Portfolio Delivery

• Custom & Package Solutions • Partnerships Development • Planning, Estimating, & Implementing

• Vendor/Contract Negotiations • Mergers/Acquisitions • Recruiting, Staffing, & Coaching

• Kaizen Quality Management • Client Development • P&L & Budget Controls

• Financial Modeling & Analysis • Proposals and RFPs • Organizational Analysis & Design

• Performance Improvements • Training & Team Development

•

Industry Experience

Financial Services (TD Bank, American Express, ABN AMRO, and Arizona State Retirement Systems)

Consumer Goods/Food (Wal-Mart, PepsiCo, Quaker, Tropicana, Frito Lay, Kraft Foods, and McDonalds)

Transportation (Toyota Motor Corporation and Airline Industry)

Professional Experience

Glenmont Ltd. Toronto, ON 2013 - current

Program Management Consultant

Client: Momentum Advanced Solutions (Contract)

Program: Chrysler Canada Inc.

– Lower Marketing Funnel Application Suite Overhaul.

Delivery responsibility for the modernization of Chrysler Canada’s digital strategy including desktop, table

and smartphone experience across all Chrysler brands. Functionality included Build & Price and Dealer

Inventory Search. Technology included the use of: Java, SOA, Foundation, Angular, responsive web

design, and Agile project management. Team size of 20 including creative agency, development, and client

product management. Site: www.chrylser.ca

GuestLogix, Inc. Toronto, ON 2011 – 2012*

Program Manager (Permanent) *(Corporate Restructuring)

Solutions Delivery: Product Development

Managed a portfolio of 5 new product development initiatives. Team consisting of 30 on and off-shore

resources from 4 vendors to deliver new products for the airline and rail industry. Responsibilities

included deliverables and budget management

Program Manager for the Destination Deals applications. Mobile in-flight real-time deals for airline

travelers based on SOA architecture and PCI compliant payments. Technology included a rules

decision engine and paperless coupons. Deals was sold to major airlines and top US deal publishers.

Managed British Airways kiosk pilot program for OnTouch merchandising and tickets sales.

Managed the Great Plains and Changepoint COTS enterprise implementation.

Full application product lifecycle management from product creation to launch activities.

Accenture Consulting Toronto, ON 2010 – 2011*

Bob Starkman ***.********@*****.*** 647-***-****

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Manager – Financial Services (Permanent) *(Recruited by GuestLogix)

External Client: TD BANK FINANCIAL GROUP Responsibilities: Program Delivery

Support of program planning and operations for modernizing 140 million lines of legacy code to SOA.

Modernized Lines of Business include : Mortgage, Commercial Lending, and Retail

Portfolio of 10 projects included resource management of 150+ resources

Portfolio Management of 400,000 hr. work plan with $1 million/month in fees

Prepared TD Bank C-Level visibility of Status, Resources, Issue/Risks, Deliverables and Metrics,

Process support, and PMO tools

PepsiCo - QTG Chicago, IL 2007 – 2010*

Program Manager (Contract through Rose International) *(6 month contract extended to 3 yrs.)

Responsibilities: Delivery of technology portfolio of projects for the Global Technology & Architecture (GTA)

Group. Project budgets from $500K - $15 million. Reports: Led matrix and decentralized teams of approx. 30

resources.

Responsible for $15 million Frito-Lay infrastructure and network environment for SAP testing.

Technologies include Intel, UNIX, mainframe, SQL, Oracle, DB2, SAN and networking.

Responsible for infrastructure integration of PepsiCo acquisition of Naked Juice.

Responsible for delivery of Gatorade Mission Control real-time social media command center.

Program Lead for retirement of 100+ legacy systems. Reclaimed IT resources replaced by SAP

Financial and operational management of legacy testing infrastructure for SAP transformation.

Reported to matrix structure of CIO, CTO, Directors, VPs, and Service Delivery Manager.

Service Delivery manager for strategic projects using the ITIL framework. Activities include scoping,

cost estimating, schedule planning, and risk mitigation.

Electronic Knowledge Interchange (EKI) Chicago, IL 2004 – 2007*

Program and Project Manager (Permanent) *(Corporate Restructuring)

External Clients: Wal-Mart, Kraft Foods, and State of Illinois

Responsibilities: Delivery of portfolio of client initiatives and programs. Professional service fees in excess of $5

million. Reports: 20 resources across the U.S. and Mexico.

Worked with stakeholders to understand the business requirements including processes to recommend

improvement to Wal-Mart’s purchase order systems.

Led implementation of a kiosk and internet based hiring center including decisioning solution for Wal-

Mart. Decreased processing cost per applicant by 75% and saved $4.5 million annually.

Managed service lead for Kraft e-packaging digital asset application. Identified, and negotiated, a low

cost resource provider to deliver service while reducing costs by $2 million.

Led Kraft Foods project for secure SOA application to gather and process media estimates.

ABN AMRO Financial Service Company Chicago, IL 2002 – 2004*

Project Manager (Contract) *(6 month contract extended to 2 yrs.)

Multiple Project Responsibilities: Project Manager for the Electronic Payments and Reporting.

Project Size: $30 million. Reports: 10 Wire Transfer Resources on the Systems Acceptance Team.

Managed business acceptance work stream of wire transfer system replacement. System volume of

approx. $18 billion/day. Supported reengineering of 55 bank wide interfaces.

Advised the Payments Practice owner on multiple payment projects from concept to implementation.

Project manager for $5 million domestic payments system. Conducted vendor RFP and project

activities for a co-development effort with IBM for payment and trading community portal.

Integrated Information Systems, Inc. (IIS) Tempe, AZ 1999 – 2002*

Strategy Consultant and Project Manager (Permanent) *(Spousal relocation to Chicago)

External Clients : American Express and Kraft Foods

Responsibilities: Project Portfolio Management and Consulting. Revenue: $2 Million. Direct Reports: 15

Expanded a local firm to an international company while increasing revenue by $2 million.

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Kraft Foods – Project Manager of token ring to ethernet conversion including infrastructure up-grade

for 2,000+ users at Kraft’s N. American Headquarter. Implemented Cisco switches with wireless and

telephony. Led a team comprised of infrastructure, facilities, telecom, network, software and hardware

engineering. Deployment included analysis to post-implementation training and support.

American Express - Conducted application migration from 3rd party hosting to AmEx’s data center.

Presented findings to senior AmEx IT management.

Project Manager for AmEx’s Global Services Division extranet project. Delivered an enterprise-wide,

secure personalized content channel including decision engine. Led teams in India, London, New

York, and Phoenix.

Project Manager for pilot financial functionality over mobile phones. Team member for patent

pending security design for wireless m-commerce.

Conducted strategic assessment of Amex’s EMEA application development. Designed and

implemented a strategy for process and resource optimization.

Toyota Motor Corporation Inc. (TMC), Toyota City, Japan 1990 – 1997*

Compliance Engineer / Project Manager, TTC, USA, Inc., Ann Arbor, MI 1996 - 1997

Staff Engineer / Project Manager, TMC Toyota City, Japan 1990 - 1995

*(Relocated to USA)

Responsibilities: Team Member responsible for Toyota’s N. American vehicle regulatory compliance.

Member of the R&D compliance effort for green engineering initiative such as the Prius.

Helped prevent millions of dollars in financial penalties through compliance activities with the

elimination of hazardous materials especially CFC from Toyota’s global operations.

Process engineering to streamlined automotive emission compliance with the federal government.

McDonald`s (Japan) Tokyo, Japan 1989 – 1990

Visiting Intern

Corporate rotations including: HR, Accounting and Finance, Store Operations, Quality Control, Purchasing and

Information Systems.

Education

Agile Project Management Certification (in progress) 2012

Chartered Financial Analyst (CFA) Level 1 Certification (in progress) 2012

PROJECT MANAGEMENT INSTITUTE

Project Management Professional (PMP) Certified (Certification Number: 42914) 2001

THUNDERBIRD - GARVIN SCHOOL OF MANAGEMENT 1997 - 1998

Master of Business Administration (M.B.A.), Concentrations: International Finance and Japanese

WASEDA UNIVERSITY – Tokyo Japan 1988 - 1989

Certificate of Graduation, Visiting Scholar, Concentration: International Business and Japanese

UNIVERSITY OF TORONTO 1985 - 1988

Bachelors of Arts and Science (B.A,), Major: Political Science/International Relations

Languages and Employment Eligibility

English – native speaker

Japanese – conversationally/fluent. Worked in an immersed Japanese language environment for 7 years.

Dual Canadian and United States - citizen

Bob Starkman ***.********@*****.*** 647-***-****

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