Sales Customer Service

CHRISTI Z. GEORGE

**** ****** *** **** ? Chagrin Falls, OH 44023 ? 440-***-**** (h)

216-***-**** (c) *******@**********.*** ?

www.linkedin.com/in/christizgeorge

SALES AND MARKETING MANAGEMENT

An inside sales and marketing management professional with entrepreneurial

initiative who delivers outstanding sales and market results for industrial

businesses using creative solutions. Thrives in complex matrixed business

environments which require outstanding communication and problem solving

skills. Collaborates with all levels of an organization from selling

revenue critical concepts to senior management, to organizing, training and

directing technical and sales conferences. Key competencies include:

Strategic Business Planning Sales Force Building and

Implementation

P&L Responsibility Project Management

System Analysis and Problem Solving Advertising / communications

Personnel Assessment, Development, Team Management and Training

Retention

PROFESSIONAL EXPERIENCE

1 EDI SOURCE, Solon, OH

2012

Privately held computer software company, 51-200 employees, specializes in

electronic data interchange

Manager of Inside Sales

. Managed 8 sales people, 2 lead generators, 2 sales administrative

professionals, and transformed historically transactional sales operation

into consultative sales organization.

FLINT GROUP, Cleveland, OH 2005 to 2011

World leader in manufacturing and distribution of printing products and

services. $3B annual sales.

Manager of Inside Sales / Project Manager Team Sales (2007 to 2011)

. Built sales teams by pairing channel account managers (10) and their

dealers with inside sales (5) to penetrate end users market. Improved

dealer business retention and new business development opportunities 50%

through unique three pronged sales concept.

. Grew business opportunity from $1.4M in 2009 to $4.3M in 2010 through

team selling which represented 3 major business unit product lines to

dealer and end user market.

. Revamped contact management system to accommodate both inside and outside

sales, significantly improving earlier design which improved customer

follow up processes and enhanced sales skills.

Manager of Customer Service and Inside Sales (2005 to 2007)

. Managed 7 Customer Service associates and 5 Inside Sales associates.

Built framework to establish and support professional Customer Service

Group, which included; new hires and replacement hires, acquiring

appropriate business tools, and playing an instrumental role in

acquisition of new corporate communications system.

. Initiated contact management tool within homegrown system enabling sales

associates to schedule and track all customer communications. Developed

and implemented complete paradigm shift in marketing strategy combining

Inside Sales and Outside Sales.

Page 2

Christi Z. George

CURVES, Kent, OH 2003 to2009

Women's Fitness Center.

Owner / Operator

. Managed 4 part time employees. Built business from ground floor to

current 250-member facility. This included site selection, orchestrating

and overseeing build-out, conceiving and implementing all marketing

programs, and hiring and training employees.

PPG INDUSTRIES, Euclid, OH 1986 to 2001

Manufacturer of paint and coatings, glass products and chemicals for the

industrial and automotive markets with 38,000 employees and $13B annual

sales. Formerly Man-Gill Chemical, acquired by PPG

Project Manager (1999 to 2001)

Directed global installation of automated communications platform for one

of PPG's largest business units. Developed all programming through core IT

team and Beta group.

. Developed means and communications vehicle to project revenues, measure

monthly and yearly sales, provide sales with customer relationship tool

and project management tool for lab services.

. Implemented and pushed out large-scale 2-year project to all-sales,

executive management, laboratory services and marketing groups throughout

US, Canada, Mexico and European Union.

Inside Sales Manager / Director (1986 to 1999)

. Initiated and directed implementation of total communications platform

for Inside Sales including lead management program and resulting sales

driven from advertising, trade shows and press releases for all sales

groups.

. Developed $2.6M chemical and equipment business into flourishing $7.4M

business, staffed by 10 professional sales people over 10 years. Inside

Sales group became top income producer and key motivator for PPG's

purchase of Man-Gill in 1997.

. Produced 38% to 42% pre-tax profits and up to 65% of annual corporate

profit.

EDUCATION / PROFESSIONAL DEVELOPMENT

. B.A., Business Management, Ursuline College, Cleveland, OH (Magna Cum

Laude),

GPA; 3.87/4.0, 2003

. Business Management Seminars, Case Western Reserve University &

Weatherhead School of Business, Cleveland, OH

PROFESSIONAL ASSOCIATIONS

. President, International Association of Business Communicators

. Member on a 3-state board, received numerous awards for editorial and

photographic excellence

. American Teleservices Association

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