Customer Service Manager

Jacob Carpenter

Cartersville, GA

***************@*****.*** - 231-***-****

WORK EXPERIENCE

Assistant Fulfillment Center Manager

Supervised employees in the inventory planning and materials management for a E-Commerce

Company. Responsible

for inventory, master scheduling, materials handling, inventory turnover, customer service,

stocking decisions,

forecasting, and the administrative controls at the distribution facility. Worked to consistently

reduce cost. Performed all

management duties for subordinates, including recruitment, selection, training, performance

evaluation and salary

management. Acted as advisor to subordinates to prioritize business objectives and resolve

technical problems.

• Implemented new strategies and initiatives reducing confusion and allowing for better

communication

• Identified and prioritized growth opportunities and communicated recommendations to upper

management

• Spearheaded personnel and administrative functions while establishing kaizen continuous

improvement methods

• Controlled inventory of purchased materials consistent with schedule, quality and investment

objectives.

• Developed corrective action plans when performance fell below target objection

• Ensured all new employees are properly trained to produce a product that meets the customer

requirements

• Established and achieved budget and operating income goals

Logistical Manager

Lead a logistical team of eight in support of a Battalion consisting of 600 personnel. Developed

and coordinated all

movements in supply chain, resulting in awards and accommodations from superiors. Directed

the administrative,

maintenance, supply, and transportation functions in all movements, during support of Operation

New Dawn. Effectively

communicated all essential functions through all levels of organization solving all prior logistical

problems while

maintaining current effectiveness and daily operations

• Directed and developed the activities of subordinate managers in procuring specific groups of

commodities and

services for the organization

• Identified and prioritized logistics needs and communicated recommendations to upper

management

• Provided data recommendations on tracking, route analysis and rerouting

• Analyzed data to monitor carrier performance and trends to monitor the efficiency, and quantity

of the

movement of goods

• Ensured daily activities were executed and accountable for performance shortfalls

Assistant Operations Manager

Managed a multi-personal team responsible for writing, tracking, synchronizing, implementation

and issuing all

communications from higher authority to subordinate units

• Managed, developed, and improved training to successfully established a high performance

work team though

discipline and accountability

• Performed regularly under pressure to meet deadlines and quotas while frequently dealing with

difficult issues

related to people and situations

• Continually faced situations that were unstructured and required original and creative

approaches

BS, Human Resource Management, FERRIS STATE UNIVERSITY, Big Rapids MI

EDUCATION

BS in Human Resource Management

FERRIS STATE UNIVERSITY - Big Rapids, MI

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