Customer Service Quality Control

Objective: To obtain a position within your company offering challenge,

accountability, and an opportunity for career advancement.

Profile:

* Strong communication skills, both oral and written

* Proficient in Windows 95/98/XP, adobe Acrobat, Microsoft Office

programs, and Web browsing

* Capable of working in a fast paced environment

* Extensive customer service background

Employment History:

Atlantic Coast Media Group 12/2010- Present

Product Specialist

* Take Inbound Calls Daily (65-100) explaining products, trials,

and return instructions.

* Process new trials and sale products to existing and prospective

customers.

* Provide customer service and quality for customer satisfaction.

* Develop relationships with existing and prospective customers.

Larsen Brown-(Blackstone Group) 2007-2010

Print Technician:

* Larsen Brown-(Blackstone Group)

* Operate Toshiba Color Copier Machines

* Operate Cannon Color and Black & White Copier Machines

* Monitor, prepare and finish large sums of jobs

Williams Lea, Inc 2005-2007

Quality Control Clerk/Intake Operator:

* Monitor quality of work flow

* Maintain operations oflarge accounts with Fed Ex, UPS, and

messenger service

* Coordinate the intake of jobs through an e-mail based service

* Use fax, and copy machines such as Cannon 151, CLC 5000, and

Xerox

* Assisted with binding, preparing, and other reproduction duties

* Hospitality set up tor meetings and presentations

New York Life Insurance 2002-2004

Administrative Temp:

* Complete diverse long and short term assignments

* Coordinate the filing of important documents and files

* Responsible for a 20 line switchboard reception service

* Sorting and Distribution of Mail.

Duane Reade Pharmacy 1998-2001

Cashier/ Customer Service -Representative:

* Assisted customer's throughout the store

* Operated cash register and accounted for daily revenue

* Monitored stock and inventory

Education:

Toro college New York, NY 2004-2006

Associate in Human Services

Currently pursuing the associate degree in human services

References Furnished Upon Request

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