Customer Service Sales

Robert Luis Cardenas

941-***-**** ******.*********@*****.***

Education

ITT Technical Institute of Technology, Maitland, Fl AS, Computer Aided Drafting Technology, 1996 GPA: 2.79

Florida Academy, Fort Myers, Fl 600 Hour Masage Course, 2010 GPA: 2.85 MA Lic #60057

Accumed, Sarasota, Fl ETPS Certified – Neuro Reeducation, 2010 GPA: 40 Hours

ISSA Course, Fort Myers, Fl – 400 Hour Certified Fittness Trainner Course, 2011 CFT#256546/ CPR Certified

Pratt Institute, Miami, Fl Cold Laser certified – medical modalities, 2011 GPA: 16 Hours

AD Banker & Company, Fort Myers – Life, Health & Annuities, 2012 GPA: 64 Hour 215 Lic #W088560

AD Banker & Company, Fort Myers – Series 6, 20113 completion of course Studying for exam

Skills Summary

Consultative Selling/Relationship Building Flulent in Spanish

Client Retention/Prospecting Front Office Operations

Business Development/Customer Service Microsoft Word, Excell, Outlook, Powerpoint

Pipeline management/Report Preparation Residential Loan Origination

Phone Marketing & Lead Generation Marketing & Sales

Professional Experiences (currently)

LicneseD Life, Health & Annumities Independent agent – Sarasota, Fl; Fort Myers, Fl; Naples, Fl

FL Lic # W88560, 2012 to Present (PART TIME)

Final Expense & Mortgage Protection Cold Calling and setting appointments to present and sell term and simplified whole

life policies. Non –Med and Fully underwritten policies.

Making sales presentations to multiple decision makers;

Establishing and nurturing client relationships;

Developing strong relationships with key decision makers;

Maintaining existing business and presenting new products;

Preparing bids and price quotes;

Buying leads & cold calling

Myossage Med & Sports Therapy – Sarasota, Fl; Fort Myers, Fl; Bird Key, Fl

Owner/Operator, 2011 to Present (PART TIME)

Contracted/In Home Therapy/wellness

Market to Chiropractor, MD’s, Gym’s and to individuals that need wellness therapy for chronic pain and or sport injuries,

work related injuries, auto accidents or simply to relax and rejuvenate the overall body.

Contracted with Medical Doctors in the Sarasota, Fl and Fort Myers, Fl area to service their clients. Conducting In home

rehabilitative therapy or at MD’s office.

Dealing with confidential medical information, conduct health assessment; customize a rehabilitative therapy prescribed by

doctor, Document client’s injury and progress. Report such information to doctors.

Conduct one on one personal wellness therapeutic exercises for weight loss, increase mobility, R.O.M, flexibility and

everyday function to individual clientele. Conduct deep tissue, etps nuero reeducation, medi cupping, electric stimulation,

ultrasound, cold laser, manual therapy, paraffin bath,therapeutic exercises, cold/hot packs, contrast bath, massage with

movement.

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Robert Luis Cardenas

941-***-**** ******.*********@*****.***

Professional Experience (previous)

Florida Academy – Fort Myers, Fl

Admissions Representative, February 2010 to November 2012

Conduct mini presentations for walk ins that want info about the Academy & what career choices offered.

Conduct grouped tours on campus,deal with back office paper work, enrollments, handle cash and personal documentation.

Collect tuition payments. Communicate with potential students about the career chosen, explain policy and procedures and

career description.

critical path development,llc – Sarasota,Fl; Lakeland,Fl; Panama City Beach,Fl

Sales & Commercial Leasing Agent, June 2007 to Jan 2009

Communication: ReALESTATE /Walk throughs/TOURS

Turn in monthly reports on progress for walk ons,inbound/outbound calls, leases,pendings, and sales to supervisor.

Conduct mini presentations for walk ins about the Commercial properties, tour multiple units to find a perfect fit for clients

business needs, write up LOE, lease agreements,contracts, collect deposits and handle monthly payments.

Did extensive cold calling, marketing. Held Open Tours. Managed two market representatives and over saw that operations

and goals were met on a monthly and quarterly bases. Trained and development a seamless system for the outbound calls.

Aegis lending corp – Sarasota,Fl; Lake Mary,Fl

Loan originator/Team Leader, October 2004 to May 2007

Communication: Pipeline l.o Reports/sales & closes/ leadership & Training

Turn in weekly,monthly reports and quartly projections on pending loans,in progress loans and closed loans to track

production and to stay on or past monthly goal. Managed a team of 4 L.O’s, our team was 1st in our region 11 in loan amount,

closed vs resend ratios, lead to convertion,profibility per loan.Overall with the company our branch was in the top 10% of we

qualified to all top performers trips and bonuse (over 35 offices)

Conducted weekly morning meeting, conduct updates on all loans to report to branch manager & regional sale manager.

Customer service is always the core/forefront of every step of my sales pitch,whether they choose me or choose to go else

where. It’s highly important inseam in my sales presentation to keep my clients happy and aware of every step of the loan

process. Go over every loan documentation to make sure every line of debt, credit,cash amount lines up with all terms, and

rate, fees, and monthly payment as promised & discussed.

Closed teams loans that needed to be closed, cold called,also did my own production, presented options to customers based

on there needs.Identifyied,qualified, priortrized and constructed a benefit loan with customer by calculating terms, debt to

income ratio,loan to value and credit scoring.

Activities & Interests

Socializing with friends & family * Runner/Triathlons

Fantasy Online Sports NBA,NFL,MLB Paintballing /Gun Range

Powehouse Cycling Team Team Sports /Water Sports

Online Gaming/Poker Cycling/Off Road Cycling

Outdoor Activities Beach, Dining Fishing/Jet Sking/Boating

Traveling Costa Rica, Cuba, Spain Golf Driving Range

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Robert Luis Cardenas

941-***-**** ******.*********@*****.***

References Upon Request

Profile

Motivated & Coachable personable bilingual sales professional with multiple years in sales and a successful track record of profitable

sales experience. Talent for quickly mastering products/services– recently licensed 215 Life & Health agent, completion of Series 6

course & self studying Diplomatic and tactful with professionals and non professionals at all levels. Accustomed to handling sensitive,

confidential records. Demonstrated history of surpassing monthly quota, producing accurate pipeline reports, goal oriented and drivin

by customer service satisfiaction results. Have extensive sales experience, dealing & finding solutions for a win/win sales experience.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily

transcend cultural differences. Thrive in deadline driven face paced environments. Excellent team player & team building skills.

Robert Luis Cardenas

941-***-**** ******.*********@*****.***

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