Human Resources Manager

J A N E E M. I RV I N

*** **** **** ****** – Apt 5D New York, NY 10023 347-***-**** ********@*****.***

Q UA L I F I C AT I O N S S U M M A RY

Highly personable Human Resources Professional offering over ten years of progressive HR

experience distinguished by commended performance and proven results.

Extensive background in HR Management, including experience in employee recruitment and

retention, staff development, mediation, conflict resolution, benefits and compensation, HR records

management, HR policies development and legal compliance.

Demonstrated success in negotiating win win compromises, including, but not limited to, labor

relation procedures, and fulfilling contractually mandated hiring quotas.

HR Skills

HR Department Startup Staff Recruitment & Retention Orientation & On Boarding

Multi Unit Management Employee Relations Training & Development

FMLA/ADA/EEO/WC Alternative Dispute Resolution (ADR) Performance Management

Labor Relations HR Program/Project Management HR Policies & Procedures

Professional Experience

AEG FACILITIES (BARCLAYS CENTER) – Brooklyn, NY

Anschutz Entertainment Group is a leading sports and entertainment conglomerate, with both national and international focus on

best in class service. AEG Facilities operates on five continents, and solidly partners with over fifty sports teams worldwide.

AEG is currently represented in world class venues, including STAPLES Center, Home Depot Center, Mercedes Benz Arena, O2

Arena, and BBVA Compass Stadium.

Director, Human Resources February 2012 to November 2012

Human Resources Department Head for an NBA sports arena employing over 850 individuals. The employee population

included salaried, full time, part time event, and collective bargaining unit employees. Manages both internal and external

relationships with the client and ownership base, including the Brooklyn Nets and Forest City Ratner Companies. Partnered

with internal and external vendors on hiring initiatives which fully staffed Barclays Center and successfully opened the venue.

Key Results:

Partnered with internal and external vendors to successfully recruit, hire, and train employees necessary for successful

staffing of Barclays Center on a continuous basis.

Developed and delivers training courses and presentations in line with Barclays Center’s employee initiatives.

Implemented policies and procedures necessary for daily management of employees.

Ensured proper file and record maintenance for multiple departments inside Barclays Center.

Created employee recognition and incentive programs necessary to ensure all employees are in line with the “Brooklyn’s

Best” Disney Institute initiative.

Directed all Human Resources functions for departments inside Barclays Center including Administration, Box

Office/Ticketing, Facilities, Guest Services, Information Technology, Human Resources, and Payroll.

Promoted positive relationship management and employee relations on a daily basis, which included effective collaboration

and ownership of all Human Resources projects.

Formulated and constructs HR policies and procedures with clear goals and strategic objectives based on both departmental

and overall venue needs.

Centerplate (newark Prudential Center) Newark, NJ

Centerplate is one of North America’s largest providers of quality food, beverage, merchandising, and

facilities management services for many of the country’s sports arenas, convention centers, and

entertainment venues.

LOB Regional HR Manager – Sports, June 2011 to October 2011 HR Manager, Jan 2008 to May 2011

Human Resources Department Head for a unit which has over 700 employees on payroll, including

salaried, full time, and part time, and union members. Successfully maintained the new company

account location in Newark. Guided the startup and continued management of a full spectrum of HR

operations, systems and programs. Worked with senior management to create HR policies and

procedures. Recruited both exempt and non exempt employees. Maintained turnover and retention levels

and reports. Developed orientation, training and incentive programs. Managed leave of absence

paperwork and personnel records. Handled HR generalist workplace matters.

Key Results:

Played a key role in ensuring the successful first year of the Prudential Center location. Structured and

implemented programs and policies in the areas of training, compensation structures, labor relations,

collective bargaining agreement negotiations, and new hire employee orientation.

Fostered a teamwork/open door environment conducive to positive dialogue across the organization.

Fully involved with all Labor Relations matters at the unit, including coaching, counseling, contract

negotiations, arbitrations, and settlement meetings.

Gained experience in supporting multi units with HR management, covering Centerplate locations in

both NY and NJ.

Brought workers’ compensation program into full compliance. Instituted preferred providers list and

trained managers and associates on procedures to follow in case of injury.

Successfully reduced employee turnover rates in double digit percentages by creating and implementing

systems which fostered employee accountability and produced results .

Conducted investigations and completed timely follow up on employee relations matters including, but

not limited to harassment and discrimination. Partnered with the VP of HR and the Corporate Legal

Department to resolve all inquiries with limited liability and exposure for the organization.

Implemented one of Centerplate’s exclusive background checking initiatives. Worked with Corporate

Headquarters to reduce the overall cost of each background check by thirty three percent.

Professional Experience (continued)

national income life insurance co (nilico). Long Island City, NY

NILICO employs over fifty thousand agents worldwide, and has over two million policy holders and

ninety million dollars in annual product sales. NILICO is also affiliated with over twenty thousand union

and association members.

Recruiting Manager, Feb 2007 to Jan 2008 Recruiter, Jan 2006 to Jan 2007

Promoted to fulfill a broad range of HR functions, including recruiting and training field agents,

administering benefits, overseeing disciplinary action and managing HR records. Worked with members

of sales teams to develop and implement employee staffing organizational charting. Coordinated the

interview and hiring process between candidates and internal staff.

Key Results:

Recruited over 30% of all new agents at the location within the first year of employment. Initiated

majority of recruiting efforts in the organization, including campus recruiting.

Reviewed resumes and credentials for appropriateness based on skill level, experience, and knowledge in

relation to all open positions. Proactively identified, sourced, and recruited candidates using a variety of

sources, including internet postings and search, direct sourcing, job fairs, employee referrals, and print

ads

Managed all aspects of life cycle recruiting (presentation, selection, job offer, negotiation, closing, and

all administrative components in the recruiting process).

Implemented the Child Safety Kit Giveaway and Sales Program, which gave NILICO exposure and

access to offer products and services to parents and children within the New York City public school

system.

Generated leads for agents recruited under my team, which reduced employee turnover by twenty percent

within the first year, and saved the location over ten thousand dollars in lead generation costs.

Named “Top Office Recruiter” by the Regional Sales Director as a result of the increase in qualified

candidates who joined the agency under my recruitment.

Professional Experience (continued)

hms host Queens, NY

HMS Host operates as an international airport concessionaire, receiving recognition within the industry

for creative innovative services for travel venues. HMS Host operates in more than seventy locations

around the world, including twenty three of the busiest airports in North America.

Assistant Human Resources Manager, Aug 2004 to

Dec 2005

Managed over four hundred employees throughout three terminals inside the airport. Completed all

paperwork for eligibility into the Work First Program, which ensured work opportunity tax credits for

HMS Host. Created the HR Internship Program, which saved the location thousands of dollars in labor.

Instructed HR Assistants and Interns on basic HR functions, policies, and procedures. Coordinated the

interview and hiring process between candidates and internal staff.

Key Results:

Provided HR Director with timely and accurate reports which reflected turnover percentages,

performance evaluations, and recruiting figures.

Thoroughly investigated claims of harassment and/or other forms of discrimination as instructed by

corporate HR.

Managed all aspects of life cycle recruiting (presentation, selection, job offer, negotiation, closing, and

all administrative components in the recruiting process).

Conducted new hire orientation and training programs whereby corporate policies and procedures were

explained in detail to ensure compliance.

Coordinated semi annual and annual management evaluations by sending notifications, assisting with the

self evaluation process, reviewing documentation, and providing coaching and counseling as needed.

Ensured that all employee filed were maintained, and were up to par for state and federal regulations.

Professional Experience (continued)

foxwoods resort and casino Ledyard, CT

Foxwoods Resort Casino is an internationally recognized casino gaming enterprise, which hosts

thousands of employees. Foxwoods also has the largest amount of gaming square footage in the United

States, along with the world’s largest bingo hall. Foxwoods has also won acclaim for its original

concepts, creative casino floor layouts, specialty retail stores, and outstanding customer service.

HR Generalist, Feb 2001 to Aug 2003 HR Assistant/Scheduler, Dec 1999 to Jan 2001

Responsible for a large majority of administrative duties and file maintenance. Provided all departments

with guidance and support in regards to complex and sensitive employee relations matters. Worked

closely with Senior HR Manager to formulate and monitor policies and procedures relative to the casino.

Partnered with other HR staff to ensure compliance of all federal sovereign nation laws under The

Bureau of Indian Affairs jurisdiction.

Key Results:

Developed and maintained a pool of qualified applicants using the internet, database searches, print ads,

and employee referrals.

Screened and selected potential candidates for both exempt level and non exempt positions.

Completed all necessary paperwork for gaming commission background checks and drug testing.

Scheduled orientation dates and coordinated new hire shift reporting for each department.

Worked with the HR team to implement employee incentive programs (i.e. Employee Birthday Brunch,

and The Annual Dodge Employee Giveaway).

Conducted exit interviews with employees who terminated their employment with Foxwoods Resort

Casino.

Education & Certifications

Berkeley college New York, NY

Ninety credits towards Bachelor of Sciences Degree in Human Resources Management

Anticipated Graduation Date – May 2014

Three rivers community technical college – norwich, cT

A.A.S. Degree – Liberal Arts and Sciences (2002)

extras

Professional Development/Skills:

Ongoing training in the areas of Compensation and Benefits, Employee/Labor Relations, and WC.

Certified TEAM Alcohol Awareness Trainer

Experienced in AE Time and Attendance Payroll System

Experienced in Lawson HRIS

Microsoft Office (Word, Excel, Power Point)

Affiliations:

Society for Human Resource Management (SHRM)

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