Customer Service Project

Objective

AS AN AMBITIOUS PERSON, I ENJOY WORKING IN A FAST PACED, HIGHLY MOTIVATING

POSITION WHERE I CAN ASSIST OTHERS WHILE CHALLENGING AND EXPANDING MY

KNOWLEDGE AND UNDERSTANDING OF THE TASK AT HAND.

I am seeking an inbound sales position that will utilize my skills and

offer the chance for advancement as well as allow me the opportunity to

gain additional skills and experience.

Experience

MAY 2008 - FEB, 2013

Avis Rent-A-Car

Customer Experience Leader

. Responsible for identifying customer experience needs/opportunities and

the relative strategic design/redesign solutions needed.

. Works on moderate to complex customer experience design projects and is

responsible for tracking key project milestones, escalating issues, and

adjusting project plans to accurately reflect the project's progress.

. Responsible for project planning, scheduling, status reporting and

project budgets.

. Coordinates communication with all areas of the enterprise that impacts

the scope, budget, risk and resources associated with the project.

. Works effectively in a matrixed organization to gain commitment and

achieve desired results with resources reporting to other functional

areas.

. Assists in developing and reporting on process metrics around CLE

organizational performance, organizational adoption and capability.

. Develops and produces metrics and analysis presentations for executives.

May 2011 - Feb 2013

Miami International Airport

Customer Service Assistant

. Resolve customer service and operational problems during tour of duty

. Work in operation during peak or irregular periods

. Spend majority of time in the operation, interacting with customers and

employees

. Prepare customer correspondence

. Use cross-functional teams to generate and implement quality improvement

ideas

. Evaluate team performance through corporate quality control measurements,

such as observations, CSI feedback, CSA data and customer complaints and

compliments

References

REFERENCES ARE AVAILABLE UPON REQUEST.

SKILLS

. Experience with maintaining office budget

. Ability to work with several operating systems, including Windows, Mac

OSX and Linux

. Handling incoming call and or in person lobby traffic, working to resolve

customers billing issues and using my charm to explain products and

promotions.

. Am friendly and upbeat, and enjoyed a fast and enjoy a fast setting

environment.

EDUCATION

MIAMI SPRINGS HIGH SCHOOL

JUNE 2008

GRADUATED WITH HONORS

<Jorge L Almeida

Inbound Sales

Customer Service Rep

2319 WEST 69 St Unit 2 Hialeah, Fl 33016

786-***-**** ***************@*****.***

Page 2

Contact this candidate