Customer Service Manager

V ittorio C . Tiberi

* * ** ** * * Cou rt • S un rise, Flo r ida 33 35 1 • C e ll: 95 4 -46 5 -60 35

E -ma il: v it o t ib e ri@ co mca st . ne t • L in ked In P ro f ile: http://www.linkedin.com/pub/vittorio-tiberi/23/b07/30b

Strong leadership skills with a proven ability to manage, coach, train and motivate a staff at multiple levels.

Proven financial and business analytical skills, including the ability to develop budgets, manage costs, and review

financial reports to process and project management issues. Adept at setting and surpassing sales goals,

customer service and profits. Excellent communication skills.

PROFESSIONAL EXPERIENCE

Store Manager, Halpern Enterprises, Fort Lauderdale, FL (05/11 – 04/12)

d/b/a Aarons Sales and Lease

• Directed the day-to-day operations of a rental purchase store: customer service, revenue, customer and

agreement growth and monthly profits.

• Ensured customer needs were met and complaints were resolved.

• Developed strategies to drive sales and increase profitability.

• Day to day in the field marketing initiatives.

• Forecasted staffing needs, developed recruiting strategies, interviewed prospective applicants, hired and

trained new employees.

• Maintained store appearance and product presentation to company standards.

Bartender, Archies, Ft. Lauderdale, FL (09/09 to 05/11)

• Prepared specialty, custom cocktails and non-alcoholic beverages to customers.

• Assisted the owner with the overall maintenance of the bar including identifying special events.

• Monitored liquor inventory and assisted with stock maintenance control.

• Processed end of shift transactions: maintenance of cash drawer allowance, and cash and credit

transactions.

Divisional Manager, Buddy’s Home Furnishings, East Coast, FL (08/07 – 09/09)

• Directed and oversaw nine stores on the East coast of Florida: Stuart to Titusville including Okeechobee

and Clewiston. Average monthly revenues: $650,000.

• Responsible for implementing standard operating procedures and determined changes when necessary.

• Monitored and evaluated sales goals of each market; analyzed monthly reports with Store Managers and

identified opportunities to increase profits and efficiency with customer service policies and procedures.

• Conducted site visits for store appearance and inventory audits, and confirmed that policies and

procedures were being met in accordance with corporate policies and objectives.

• Communicated corporate policies and procedures to staff and achieved compliance through team

communication.

• Assured that all transactions and stock were properly safeguarded and administered.

• Evaluated appropriate staffing for each store: lead the direction of interviewing applicants, confirmed the

hiring of associates, coached and mentored the training and development of new staff members, and

conducted performance reviews and staff meetings as well as mentoring and motivating staff.

• Implement standard operating procedures and systems in alignment with corporate policies to increase

efficiency and ensure smooth day-to-day operations.

• Identified performance development and improvement plans, to assure that company standards were

being maintained; followed up with each Store Manager.

• Submitted various reports in a timely manner: sales reviews, financial forecasts and organizational plans.

Vittorio C. Tiberi

P a ge II

District Manager, Rent-A-Center, West Palm Beach, FL (06/98 – 08/07)

• Relocated to South Florida from Chicago with RentWay (09/04); RentWay was acquired by Rent-A-

Center (11/06).

• Oversaw seven stores in Palm Beach area with revenue of $500,000.00 monthly.

• Reviewed sales goals and procedures as appropriate for each store; analyzed reports with each Store

Manager; identified customer opportunities.

• Evaluated appropriate staffing of stores and lead the direction of hiring applicants by scheduling

interviews and providing training.

• Conducted store visits for store appearance, customer service procedures and inventory audits.

• Reviewed performance development and improvement plans, and followed up with each Store Manager.

Store Manager, Rentway, Chicago Heights, IL (10/96 – 06/98)

• Directed the day-to-day operations of a rental purchase store: customer service, revenue, customer and

agreement growth and monthly profits.

• Ensured customer needs were met and complaints were resolved.

• Developed strategies to drive sales and increase profitability

• Increased revenue and profits by 300% during the first 12 months.

• Forecasted staffing needs, developed recruiting strategies, interviewed prospective applicants, hired and

trained new employees.

• Maintained store appearance and product presentation to company standards.

• Promoted to Regional Manager 06/98.

Store Manager, Rent-A-Center, Lauderdale Lakes, FL (03/87 – 09/96)

Store Manager, Radio Shack, Plantation, FL (11/84 – 03/87)

Disc Jockey, WBSS, Fort Lauderdale, FL (06/81 – 10/84)

Teller, Sun Bank, Fort Lauderdale, FL (06/78 – 06/80)

EDUCATION

• Associate of Arts: Broadcast Journalism, Brown Institute, Fort Lauderdale, FL 1981

• Business/Banking Courses, Broward Community College, Fort Lauderdale, FL 1978 - 1980

PROFESSIONAL AWARDS

• Top 10, Company Wide – RentWay: 2006

• Top 5, Award Winner – RentWay: 2005

• Top New Store Manager – RentWay: 1997

• Top 5, Store Manager, Rent-A-Center – 5 consecutive years: 1991- 1995

COMPUTER PROFICIENCY

Microsoft: Word, Excel, Outlook; POS Systems.

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