Customer Service Manager
Resume:
J. C. Crawford
Buda, Texas *8610
ab9d1r@r.postjobfree.com
PROFILE
A seasoned procurement professional with extensive experience in all aspects of purchasing, subcontracts, traffic and project
management. Strong background in engineering and construction (process, oil and gas, power (nuclear, follis and solar),
transmission/ distribution, sub-stations), industrial distribution and institutions. Detail oriented with exceptional ability to
analyze problems efficiently, take appropriate action within parameters, promptly and decisively. Excellent interpersonal skills
with ability to communicate effectively with peers, subordinates, management and clients. Strong commitment to quality.
KEY SKILLS
Bid List/Inquiry Development Bid/Proposal Analysis Change Management
Negotiations Proposal Development Budgets and Forecasting
Conflict Resolution Scheduling/Coordination Customer Service/Relations
Contract Administration Leadership Subcontracts
PROFESSIONAL EXPERIENCE:
7/2012 to Present: ISOLUX Corsan, Austin, TX
Lead Senior Buyer – Supervised purchasing staff, assigning, checking and approving work. Developed, evaluated bid
packages, conducted pre-bid meetings, negotiations, prepared purchase/subcontract documents for overhead transmission
and substation construction, substation equipment and consulting agreements:. Provided cost estimates for Tender Group on
T&D, Solar and Wind power projects. Projects included:
WETT 345kV – 385 Miles of 2 circuit 345kV transmission with six switching stations
El Centro PV Power Station - 25 MW PV project with 92kV substation
6/2010 to 7/2012
Bechtel National Inc., Richmond, KY
Senior Procurement Specialist- Assigned to Bechtel Parsons Bluegrass – Chemical Agent-Destruction Pilot Plant. Performed
duties in the purchasing, including bidder prequalification, bidder lists, bid solicitation/analysis, negotiation and commitment of
purchase orders. Administration of purchase orders following commitments involving high monetary expenditure / risk,
engineered technical specifications, or supplementary commercial conditions. Solid knowledge and understanding of Federal
Acquisition Regulations and applicable Agency Supplements, Governmental Contracts and the flow-down of applicable
clauses and requirements.
2/2006 to 7/2009:
Burns & McDonnell, Kansas City, MO, Wallingford CT and Houston, TX
Senior Procurement Specialist - Contracts- Developed, evaluated bid packages, conducted pre-bid meetings, negotiations,
prepared purchase/subcontract documents for overhead transmission and substation construction, substation equipment and
consulting agreements:
Middletown-Norwalk Project and NEEWS Projects for Northeast Utilities
WindSpeed Projects for Oklahoma Gas & Electric (titled Project Procurement Manager – Contracts)
1999 to 2006: Boot Town, Inc.
Store Manager- Responsible for all aspects of specialty retail including: banking, reporting. Inventory control, shipping and
receiving, loss prevention, staffing, training, scheduling, problem resolution and customer service.
Assistant Manager- reports, banking activities, customer service and acting in the place and stead of store manager.
Sales- Commission sales.
5/1997 to 12/1998: Kvaerner Process, Houston, Texas
Senior Purchasing Agent –Project Management Consulting Team on the PETRONAS-UCC Joint Venture Project, a complex
consisting of Olefins, Butanol, EOG, Derivatives and OSBL in Kerteh, Malaysia. Established Standardized Pricing
Agreements for electrical equipment, wire/cable, motors, instrumentation and fire protection equipment. Developed and
implemented the Approved Manufacturers Program.
10/1996 to 5/1997: The Procurement Centre – Procurement Outsourcing and Consulting, Houston, TX
Assigned to Lyondell Petrochemical Company. Performed procurement/purchasing activities including detailed commodity
Analysis of Fugitive Emissions Control, Steam Abatement and Online Leak Repairs, consolidated chemical purchases and
laboratory supplies.
10/1996 to 1/1997: Contract Procurement Consultant Established blanket agreements and alliances to streamline
procurement. Focus was on fleet operations, piping materials, threaded products, steel shapes, welding supplies and
equipment. Provided services for Industrial Specialties, Houston, Texas and TEAM Environmental Inc., Alvin, Texas.
5/1988 to 10/1996: ABB Lummus Global Inc., Houston, Texas
Project Procurement Coordinator –Managed of all procurement activities: purchasing, subcontracts, expediting, inspection
and traffic coordination on a project basis. Responsible for vendor screening, budgets, organization, staffing and manpower
forecasting, lead role on long lead/critical equipment and subcontracts and client relations. Provided procurement input for
proposals. Projects included:
Texas Eastman – Ethylene Expansion – Longview, Texas
Coastal Aruba – 23,000 BPSD Delayed Coker – San Nicholas, Aruba
Diamond Shamrock – 20,000 BPSD Delayed Coker – Sun Ray, Texas
OPI Opuekeba – Offshore Production and Processing Platform for Chevron – Nigeria
Aramco – Hawtah Gas Gathering and Well site – Saudi Arabia
Aramco – Berri Gas Plant Expansion – Saudi Arabia
LUZ –SEGS VIII and IX – 160MW Generating Station - Harper Lake, California
AES Shady Point, 330 MW coal fired cogeneration plant – Panama, Oklahoma
Texaco Chemical, Inc., ethylene plant revamp – Port Neches, Texas
Lyondell Petrochemical Co., olefins debottleneck project – Channelview, Texas
Senior Buyer – Responsible for the Home Office Group. Supervised and monitored the purchasing function including
updating procedures, bid list development, inquiries, tabulation of bids, evaluations and issue of purchase orders.
ACADEMIC DATA: B.S., Purchasing and Material Management - University of Houston - Houston, Texas
Major concentration in Purchasing and Material Management.
MILITARY EXPERIENCE: U.S. Army - Air Traffic Controller stationed in U.S. and Europe.
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