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Customer Service Manager

Location:
Richmond, TX
Posted:
June 21, 2013

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Resume:

J. C. Crawford

**** ***** *** ****

Buda, Texas *8610

832-***-****

*********@********.***

PROFILE

A seasoned procurement professional with extensive experience in all aspects of purchasing, subcontracts, traffic and project

management. Strong background in engineering and construction (process, oil and gas, power (nuclear, follis and solar),

transmission/ distribution, sub-stations), industrial distribution and institutions. Detail oriented with exceptional ability to

analyze problems efficiently, take appropriate action within parameters, promptly and decisively. Excellent interpersonal skills

with ability to communicate effectively with peers, subordinates, management and clients. Strong commitment to quality.

KEY SKILLS

Bid List/Inquiry Development Bid/Proposal Analysis Change Management

Negotiations Proposal Development Budgets and Forecasting

Conflict Resolution Scheduling/Coordination Customer Service/Relations

Contract Administration Leadership Subcontracts

PROFESSIONAL EXPERIENCE:

7/2012 to Present: ISOLUX Corsan, Austin, TX

Lead Senior Buyer – Supervised purchasing staff, assigning, checking and approving work. Developed, evaluated bid

packages, conducted pre-bid meetings, negotiations, prepared purchase/subcontract documents for overhead transmission

and substation construction, substation equipment and consulting agreements:. Provided cost estimates for Tender Group on

T&D, Solar and Wind power projects. Projects included:

WETT 345kV – 385 Miles of 2 circuit 345kV transmission with six switching stations

El Centro PV Power Station - 25 MW PV project with 92kV substation

6/2010 to 7/2012

Bechtel National Inc., Richmond, KY

Senior Procurement Specialist- Assigned to Bechtel Parsons Bluegrass – Chemical Agent-Destruction Pilot Plant. Performed

duties in the purchasing, including bidder prequalification, bidder lists, bid solicitation/analysis, negotiation and commitment of

purchase orders. Administration of purchase orders following commitments involving high monetary expenditure / risk,

engineered technical specifications, or supplementary commercial conditions. Solid knowledge and understanding of Federal

Acquisition Regulations and applicable Agency Supplements, Governmental Contracts and the flow-down of applicable

clauses and requirements.

2/2006 to 7/2009:

Burns & McDonnell, Kansas City, MO, Wallingford CT and Houston, TX

Senior Procurement Specialist - Contracts- Developed, evaluated bid packages, conducted pre-bid meetings, negotiations,

prepared purchase/subcontract documents for overhead transmission and substation construction, substation equipment and

consulting agreements:

Middletown-Norwalk Project and NEEWS Projects for Northeast Utilities

WindSpeed Projects for Oklahoma Gas & Electric (titled Project Procurement Manager – Contracts)

1999 to 2006: Boot Town, Inc.

Store Manager- Responsible for all aspects of specialty retail including: banking, reporting. Inventory control, shipping and

receiving, loss prevention, staffing, training, scheduling, problem resolution and customer service.

Assistant Manager- reports, banking activities, customer service and acting in the place and stead of store manager.

Sales- Commission sales.

5/1997 to 12/1998: Kvaerner Process, Houston, Texas

Senior Purchasing Agent –Project Management Consulting Team on the PETRONAS-UCC Joint Venture Project, a complex

consisting of Olefins, Butanol, EOG, Derivatives and OSBL in Kerteh, Malaysia. Established Standardized Pricing

Agreements for electrical equipment, wire/cable, motors, instrumentation and fire protection equipment. Developed and

implemented the Approved Manufacturers Program.

10/1996 to 5/1997: The Procurement Centre – Procurement Outsourcing and Consulting, Houston, TX

Assigned to Lyondell Petrochemical Company. Performed procurement/purchasing activities including detailed commodity

Analysis of Fugitive Emissions Control, Steam Abatement and Online Leak Repairs, consolidated chemical purchases and

laboratory supplies.

10/1996 to 1/1997: Contract Procurement Consultant Established blanket agreements and alliances to streamline

procurement. Focus was on fleet operations, piping materials, threaded products, steel shapes, welding supplies and

equipment. Provided services for Industrial Specialties, Houston, Texas and TEAM Environmental Inc., Alvin, Texas.

5/1988 to 10/1996: ABB Lummus Global Inc., Houston, Texas

Project Procurement Coordinator –Managed of all procurement activities: purchasing, subcontracts, expediting, inspection

and traffic coordination on a project basis. Responsible for vendor screening, budgets, organization, staffing and manpower

forecasting, lead role on long lead/critical equipment and subcontracts and client relations. Provided procurement input for

proposals. Projects included:

Texas Eastman – Ethylene Expansion – Longview, Texas

Coastal Aruba – 23,000 BPSD Delayed Coker – San Nicholas, Aruba

Diamond Shamrock – 20,000 BPSD Delayed Coker – Sun Ray, Texas

OPI Opuekeba – Offshore Production and Processing Platform for Chevron – Nigeria

Aramco – Hawtah Gas Gathering and Well site – Saudi Arabia

Aramco – Berri Gas Plant Expansion – Saudi Arabia

LUZ –SEGS VIII and IX – 160MW Generating Station - Harper Lake, California

AES Shady Point, 330 MW coal fired cogeneration plant – Panama, Oklahoma

Texaco Chemical, Inc., ethylene plant revamp – Port Neches, Texas

Lyondell Petrochemical Co., olefins debottleneck project – Channelview, Texas

Senior Buyer – Responsible for the Home Office Group. Supervised and monitored the purchasing function including

updating procedures, bid list development, inquiries, tabulation of bids, evaluations and issue of purchase orders.

ACADEMIC DATA: B.S., Purchasing and Material Management - University of Houston - Houston, Texas

Major concentration in Purchasing and Material Management.

MILITARY EXPERIENCE: U.S. Army - Air Traffic Controller stationed in U.S. and Europe.



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