Customer Service Sales
Resume:
Latesha Fisher
Brooklyn, .N.Y 11207
SUMMARY OF QUALIFICATIONS:
> Strong team player with the ability to work independently.
> Hard working, dependable and loyal.
> Very organized, quick and highly motivated.
> Able to develop and implement effective action plans.
> Strong problem solving and decision making skills.
> Very Respectful toward others.
> Excellent communications and interpersonal skills.
> Outstanding customer service principles
EXPERIENCE:
National Merchant Services Brooklyn, NY
Telemarketer- Sales August 2012 to January 2013
. Delivered prepared sales talks, reading from scripts that describe
products or services, in order to persuade potential customers to
purchase a product or service or to make a donation.
. Contacted businesses or private individuals by telephone in order to
solicit sales for goods or services, or to request donations for
charitable causes.
. Explained products or services and prices, and answer questions from
customers.
. Obtained customer information such as name, address, and payment
method, and enter orders into computers.
. Recorded names, addresses, purchases, and reactions of prospects
contacted.
Avon Brooklyn, NY
Retail Salesperson June 2011 to August 2012
. Greet customers and ascertain what each customer wants or needs.
. Describe merchandise and explain use, operation, and care of
merchandise to customers.
. Answer customers' questions about merchandise and advise customers on
merchandise selection.
. Itemize and total customer merchandise selection at checkout counter,
using cash register, and accept cash or charge card for purchases.
. Stock shelves, racks, cases, bins, and tables with new or transferred
merchandise.
Fort Greene Senior Action Center Brooklyn, NY
Receptionist June 2010 to August 2011
. Operated telephone switchboard to answer, screen, or forward calls,
providing information, taking messages, or scheduling appointments.
. Greeted persons entering establishment, determine nature and purpose
of visit, and direct or escort them to specific destinations.
. Transmitted information or documents to customers, using computer,
mail, or facsimile machine.
. Hear and resolve complaints from customers or the public.
. Filed and maintained records.
EDUCATION:
Arts and Media Prepatory Academy New York, NY
General Academic Studies
References: Available upon
request
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