Sales Customer Service
Resume:
Cristina M. Lang, CPC
***** ******** **** ( Charlotte, NC 28277 ( H: 704-***-**** ( C: 704-
***-**** ( ********@*******.***
Business Development Specialist
Self-motivated, enthusiastic and quality focused business development
professional with extensive sales and account management experience.
Currently responsible for increasing in-network claims penetration and
network revenue through effective contracting and management of contracted
providers within proprietary networks. Interface with a variety of
decision makers including CFO, CEO, Director of Managed Care and Practice
Administrators. Detail-oriented with ability to multi-task and efficiently
function in high volume area. Dedicated to maintaining a high degree of
accuracy while focused on ethical and professional industry standards.
Professional Experience
Network Developer, 2012-current, CorVel Corporation
o Manage and market a 20,000+ healthcare provider network which services
the worker's compensation arena
o Initiate, follow-up, negotiate and/or renegotiate contracts with
providers including hospitals, ambulatory surgery centers and
physician/group practices
o Evaluate financial goals with regards to network penetration, PPO savings
and medical cost improvements
o Monitor fee schedule rules and regulations relating to the ability to
channel patients, reimbursement schedules, PPO reduction limitations, etc
o Maintain accuracy of network with provider adds, terms, mergers and
acquisitions; act as liaison to credentialing services
o Research network problems and initiate resolution that promotes strong
customer and provider services
o Participate in educational seminars and client presentations to promote
utilization of PPO Network
Coding Analyst, 2009-2011, CorVel Corporation
o Provide medical record audits for Worker's Compensation claims to ensure
all services provided are accurately reflected on all related documents;
identify and adjust reductions that are determined to include
inappropriate, unrelated or undocumented charges within state specific
worker's compensation laws, rules and regulations
o Perform reviews for E&M, HO, HI and ASC facilities; familiar with multi-
state jurisdictions including NC, SC, GA, FL and MS worker's compensation
guidelines
o Verify surgical implants with corresponding intra-operative records and
manufacturer invoices
o Participate in national Professional Review Task Force for consult on
complex medical cases
o Selected to partake in QA pilot program
o Attended the AMA sponsored CPT and RBRVS 2012 Annual Symposium
Regional Sales Manager, 2006-2008, Peacock Alley
o Managed 100+ accounts in the Southeast, responsible for $1.2MM territory
and opened 19 new accounts
o Presented seasonal merchandise and grew product categories by 12%
o Provided superior customer service to all merchants and maintained solid
working relationships with all personnel
o Administered Co-op dollars effectively, negotiated product returns and
submitted seasonal forecasts
o Worked industry trade shows and attended new store openings and special
events within territory
Regional Sales Manager, 2001-2006, The Royal Doulton Company
o Led the sales and marketing plans in the Southeast, a $4.5MM region,
including Macy's, Belk, Replacements, Steinmart and Walt Disney Parks &
Resorts; achieved growth of +16% in 2005
o Initiated the development and implementation of new business with Bed,
Bath & Beyond
o Led the recommendation, and executed to the door level, the successful
launch of a new Holiday pattern
o Monitored business to provide accurate forecasting of product, negotiated
product advertising dollars
o Supervised three Field Sales Assistants to execute in-store visual brands
Account Manager, 1995-2000, Levi Strauss & Co.
o Responsible for 17 store JC Penney territory managing $5.7MM for the
Levi's brand, including order management and account service for the
Men's, Women's and Kid's businesses.
o Analyzed sales, inventory levels and profitability performance
o Developed seasonal assortments and door level plans
o Partnered with accounts to develop visual budgets and managed all
allocations
Healthcare Certification
Medical Coding, The University of North Carolina at Charlotte, 2009
Education
State University of New York, College at Oswego
B.A., Communications
Professional Development
The ABC's of Auditing Advanced Surgical Chart
Auditing
Leadership Training How To Perform A Successful
Chart Audit Competitive Selling Skills Conflict Resolution &
Mediation
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