Customer Service Manager
Resume:
Roshni Modha
(GCA) Finance Manager - Global Credit Administration
New York, NY
************@*******.*** - +1-917-***-****
WORK EXPERIENCE
Global Credit Administration (GCA) Finance Manager
American Express Company - New York, NY - January 2012 to Present
o Led the 2013 Annual planning & forecasting process for the Strategy & Support, HQ & Outside Agency costbase,
autonomously managing a $166MM out of a $419MM costbase. Ensured that operating expenses remained flat
amid a
dynamic and uncertain environment.
o End to end forecasting of HQ and Strategy & support costbase liaising with management from all levels of the
organization.
o Rigorous focus on month-end trying to automate and make the process more efficient and enable excellent
decision support.
o Working closely with the business to drive decision support and prioritizing key investments over the LRP of
3 years. Closely
monitoring projects through effective CBA's and measuring project ROI to enable high levels of yield for GCA.
o Delivering through leadership skills through a mentorship role to newer team members.
Global Credit Administration (GCA) Financial Analyst
American Express Company - London - August 2010 to December 2011
o Led the 2010 8+4F planning & forecasting process for the Intl Credit, Fraud, Auths & Outside Agency Team,
autonomously
overseeing a $145MM costbase. Ensured that operating expenses remained flat amid a dynamic and uncertain
environment.
o Driving results through implementing the 3+9F in the HQ portfolio as well as for the 2012 Plan process.
o Subject matter expert for Global Fraud & Auths which detailed understanding of the US processes.
o Responsible for detailed month-end reporting including leading month-end calls for reviewing results, variance
analysis and communicating results to senior management.
o Involved in the reporting for the Credit functions. This includes looking at operating expenses and operational
volumes in conjunction with business drivers, reviewing capacity plans and ensuring a greater focus on net loss
provision (NLP) is
undertaken amidst an environment that is predominantly focused on managing operating expenses.
o Developed a 'monthly results' report which provides the ability to compare the results on a monthly basis, and
comparisons to the plan and the latest forecast. Alongside this, regular monthly analysis of significant watch outs
& opportunities are
communicated to senior management and business partners.
o Delivering through leadership skills through a mentorship role to a placement student and involved in their
development throughout the program.
EMEA CSi Financial Analyst, (Placement Student)
American Express Europe - Brighton, NY - July 2008 to July 2009
o Solid experience of planning & forecasting activities, re-engineering and meeting operating expenses targets
from a regional
perspective.
o Attention to detail, accuracy, critical analysis were strengths demonstrated throughout on-going analysis on
numerous
projects.
o Strong ability to work with people from different levels of the organisation.
o Appointed lead person in the recruitment process of undergraduate interns; providing an insight into the HR
aspect of a global
company and strengthening leadership abilities.
o Proactive/self-development approach extended knowledge of the financial processes within a multinational
company.
Junior Associate (Intern)
Smith Hannah (Chartered Certified Accountants) - Leicester - June 2007 to July 2007
o Attention to detail, critical analysis were vital to ensure that accounts balanced and other financial accounting
tasks were
accurate.
o Problem solving capability to develop a solution-focused outlook.
o Customer-orientated to deliver needs of SME enterprises with high quality customer service.
o Deeper understanding of profit reconciliation, trial balance, I.T. consultancy, and payroll department.
POSITIONS OF RESPONSIBILITY:
o Member of the American Express Good Citizenship Team
o Appointed Course Representative for Student Committee during Placement Year.
o Member of Hindu Society Committee at University.
o Treasurer for Sixth Form Committee.
EDUCATION
Association of Chartered Certified Accountants (ACCA) in Accounting
Kaplan UK
2010 to 2012
BSc Accounting for Management in Finance
Aston Business School, Aston University, UK - Birmingham
2006 to 2010
SKILLS
Proficient in Microsoft Office Suite - Excel, Word, PowerPoint, Access, FrontPage; Experienced User of Essbase,
Hyperion, Oracle Applications & TM1; Experienced in Visual Basic, SQL programming languages, Sage Line 50,
Essbase, TM1, Hyperion Oracle Applications ; Fluent in Gujarati, with basic knowledge of French, German, Italian
and Hindi.
LINKS
http://www.linkedin.com/pub/roshni-modha-acca/24/569/452/
CERTIFICATIONS
Association of Chartered Certified Accountants (ACCA)
August 2012 to Present
Qualified chartered certified accountant
ADDITIONAL INFORMATION
INTERESTS:
o Amateur trader of stocks and investment trusts.
o Continually find ways to give back to the community; organizations supported include: Oxfam, NSPCC & WWF.
o Exercising and keeping fit through various workout classes.
o Interested in exploring diverse cultures and travelling. Recent countries visited include Mexico, Cyprus, USA,
Canada, Dubai, Singapore, India, Kenya and Italy.
o Enjoy socializing with family and friends.
Contact this candidate