Customer Service Sales
Resume:
ALEX MARTIN **** Laurel Run Drive
*********@*****.*** Charlotte, NC 28269
EDUCATION
University of North Carolina at Charlotte May 2013
Bachelor of Arts, Biology
Graduated
EXPERIENCE
Jared the Galleria of Jewelry; Concord, NC Jul 2012 – Nov 2012
Sales Associate
• Responsible for building rapport with guests to ensure business growth; increased sales by $20,000/month
• Assessed client needs and interests to ensure proper customer satisfaction and education on product knowledge
• Achieved high rate of guest return with follow-up phone calls and/or emails catered to client’s specific desires
Nautica; Concord, NC Feb 2012 – Jul 2012
Sales Associate
• Ensured customers felt welcome and are able to find items for purchase; informing guests of newest arrivals
• Attained customer satisfaction through friendly and professional level interactions catering to client needs
• Restocked and re-arranging sales floor as per company standards; maintaining an appealing presentation
Best Buy; Charlotte, NC Jul 2011 – Feb 2012
Sales Associate
• Assisted customers through providing product knowledge for most recent items in the electronic market
• Attended Monthly Selling Associate Training seminars in order to better listen and communicate with the client
• Demonstrated features and benefits to up-sell clients to enhanced product lines for improved performance
• Increased sales with adding supplemental items for each purchase including additional items, warranties, and
credit applications
Macy’s Northlake Mall; Charlotte, NC Oct 2006 – Nov 2011
Sales Associate
• Named Top Sales Associate “Selling Star” for both sales and credit in 2007; invited to Corporate Luncheon event
• Trained 15+ employees on proficient selling tips, customer service, and product knowledge required for success
• Worked in multiple departments including Housewares, Men’s, Fine Jewelry, Visual Team, Merchandising
Team, also played the role as Manager on Duty properly handling associate questions and customer concerns
Carolinas Medical Center- Main; Charlotte, NC Mar 2010 - Aug 2010
Certified Nursing Assistant I
• Obtained, charted, and reported patient vital signs to floor nurse at one of North Carolina’s largest hospitals
• Made sure patients were equipped with necessary supplies; served as a liaison between the nurse and patient
• Responsible for patient safety and proper track to recovery; providing excellent patient care for well-being
LEADERSHIP / EXPERIENCE
VOLUNTEER
Allied Health Club (AHC); UNCC Aug 2006 - May 2008
President
• Offered volunteering activities to get students involved in the community; obtained guest speakers once a month
• Through student recommendation and successful leadership organization, membership increased by 50%
Carolinas Medical Center- University; Charlotte, NC Jan 2009 – Feb 2009
College Volunteer
• Retrieved items for patients during their stay in the Emergency Room; assisting staff with necessary tasks
• Shadowed medical personnel examine patients, assess needs for proper line of treatment for successful recovery
• Gathered documentation and instruction for safe patient transportation both to and from medical procedures
SKILLS
• MS Office Suite • Energetic Work Attitude • Outstanding Customer Service Skills • Strong Organization Skills • Excellent
Communication Skills • Fast Learner • Strong Leadership Skills • Timely • Efficient • Goal Oriented • Tech Savvy
ACTIVITIES
• CharlotteOne Ministry • C4 Charlotte Campus Ministry • Intramural Sports
Contact this candidate