Project Manager Management

One year full open work visa Valid until *th April 2014

CARL KEMP

The Rosemount, Suite 1701, 50 John Street, Toronto, Ontario M5V 3T5

Home: 416–901–3984 Cell: 647-***-****

Email ****.****@******.***

LinkedIn : ca.linkedin.com/pub/carl-kemp/6/5a9/329/

Profile

An accomplished Project Manager with over 12 years experience in various industries

specialising in the Financial Services arena, managing large complex business change

and IT Projects.

• Experienced of Project Manager with a proven track record of delivery in a global environment with comprehensive experience

of the full project life cycle, utilising structured methodologies such as Prince2

• Excellent stakeholder management and communication skills coupled with a delivery focus and an enthusiasm which motivates

others

• Extensive management of 3rd party contracts and suppliers developing and maintaining strong relationships

• The ability to assimilate detailed information and evaluate/relate to the situation

• Budget responsibility circa £5m

• Agile and creative approach to work and where necessary will get involved, to provide fresh impetus to projects where needed

• Able to work autonomously and constantly display a “can do” attitude towards challenges

• Management of outsourcing agreements and project management of services

• Able to provide technical input and leadership to resolve risks and issues when required

Key achievements include:

• Successfully managed the migration of 10 million customers and associated data from a legacy music platform within

agreed timescales and budget

• Managed the technology refresh of the music media ingestion system and storage expansion

• Delivered a new UK data centre environment to enable decommissioning and migration of services from a another data

centre

• Successful implementation of an offshore call centre programme and associated service model to enable Global Payment

Processing

• Successful implementation of 5,500 new Hand Held Scanning devices with a new third party (offshore) application and all

associated Network infrastructure to support this across 64 sites

• Successful management of a large Programme (£4m) involving the refurbishment/relocation of existing contact centres for

Barclays Bank PLC (Larger Business, Corporate Banking and Wealth). Successfully migrated 14 individual locations around

the UK and Offshore

• Successful implementation of Barclays Bank Branch infrastructure merger into a subsidiary company (The Woolwich),

enabling generation of additional revenue from cross selling

• Successful migration and decommissioning of legacy applications with a benefits realisation to Barclays of £2m

• The successful delivery of numerous business change & transformation projects including the streamlining of processes

• Delivery of a stabilisation and technology refresh project which was failing to implement the required business change

• Responsible and accountable for all IMAC (Installation Moves and changes) across 16 domains supporting over 2,000

users. This included management of project teams and establishing key partnerships with internal/external 3rd party suppliers

CAREER HISTORY

Lloyds Banking Group (Contract) Jan 12 – to Present

Infrastructure Project Manager

• Managed the Infrastructure delivery for the ‘GOLD programme’ – a 3 year initiative delivering tangible business benefits and

incremental value year on year by migrating platforms from HBOS to provide a single customer view. As part of GOLD I was

responsible for the following:

- Implementation of end to end infrastructure projects for data mining and marketing purposes

- Introduced 360 Single Customer View enabling Lloyds Banking Group to leverage insight driven from customer

data across the group, turning deep customer understanding into value for both the group and its clients

- Matrix management of component teams to deliver infrastructure change

- Creation and maintenance of project plans and RAIDs

- Monthly and weekly reporting to senior stakeholders and business

- Budget responsibility of circa £3m

- Ensured project governance, policies and procedures were adhered to

- Facilitation of planning workshops

Barclays Bank PLC (Contract) Dec 10 – to Nov11

Application Project manager

• Delivered regulatory projects to address internal fraud and SOX attestation for Retail, Corporate and Wealth Banking,

comprising;

- Creation and maintenance of a proof of concept environment

- Maintained project governance, RAIDs, Plans, Finance, Reports

- Implemented quality MI for the business to use for SOX compliance attestations

- Managed a dedicated team of developers to deliver a new application from functional and non-functional requirements

Nokia UK Ltd (Contract) October 09 –November 10

Technical Project manager

• Responsible for the delivery of numerous concurrent projects, both infrastructure and business change across different global

delivery centres

• Successful migration in excess of 10 million global active customers and associated data from a legacy music platform

• Implemented a new UK data centre in order to decommission and migrate all services to facilitate the closure of another data

centre

• Delivered an innovative global push music service through management of the infrastructure components for a major Mobile

Internet project

• Effective change and configuration management using BMC Remedy

• Relocated and upgraded the Nokia media ingestion front end (the global gateway through which record labels and video

providers deliver content to Nokia for distribution to mobile devices)

• Refreshed the media ingestion system and delivered a SAN expansion for the storage of media for client download

• Upgraded the Nokia Ovi-Music service including new hardware running W2K8, CentOS 5.5, MySQL and VMWare/KVM

• Reporting to Head of Service Transition and other stakeholders at Director level

• Co-ordinated all operational teams; data centre, network engineering, middleware and application operations teams.

• Assisted and implemented IT service continuity for OVI music service

• Assisted the service level director in the delivery of Service Improvement Plans (SIPs) and Service Level Agreements (SLAs)

• Delivered projects utilising Scrum/Agile and Prince 2 methodologies

• Management of various 3rd party suppliers EMC, Dell and Savvis-Telstra (Data centre providers)

Penrhyn Consultancy Ltd Jan 09 – Oct 09

Project management

• Management of various relocation projects

• Management of property redevelopments

• Ad hoc consultancy for various small independent companies

Barclays Bank PLC (Contract) Aug 08 – Jan 09

Offshore Project manager

• Responsible for off-shoring payment processing call centres within the UK to various sites in India (Chennai, Noida and

Mumbai) which included the following:-

- The build and integration of new Citrix Infrastructure

- The build and deployment of Unix Platforms

- Identification and the packaging of applications which were required for Citrix

- The build and Configuration of international VOIP systems and call recording

- Provided technical input to aid incident and problem management resolution

- Management of numerous on and offshore teams and 3rd party suppliers

- Creation of test, cutover and implementation plans

- Set up and test of new disaster recovery site including SAN data replication

- Developed & enhanced the current IT service support framework for offshore services

- Deployment of Cisco Infrastructure

- Effective change and configuration management using Peregrine ServiceCentre

HDNL/Littlewoods Shop Direct (Contract) July 07 – Aug 08

Technical project Manager

• Successfully implemented a large replacement project of 5,500 Hand Held Scanners, coupled with a brand new application

across 64 sites and 2 sorting centres which included the following:-

- Managed offshore 3rd party software developers based in Chicago

- Responsible for the development/deployment of new code through dev, test, and into live (BAU)

- Deployment and configuration of 5,500 Windows Mobile 5 hand held scanning devices

- Managed the replacement of all Wireless Access Points and installation of Wireless LAN Controllers

- Upgrade of Local Area Networks to provide power over ethernet for Cisco Wireless Access Points

- The set up and control of VMware production and Managed Test Environments

- Alignment of 3rd party integrator to Service Desk and management of live incidents

- Setting up of 3rd party (Vodafone) APN for real time delivery updates

• Successfully managed the upgrade of circa 70 Oracle 8i databases to Oracle 10g:-

- 3rd Party software upgrades in line with implementation plan

- Decommissioning of old software and directory structures

- The set up of managed test environments

- Creation of Cutover/Schedule of Event plans

• Managed the implementation of an in house developed solution using a new web application (Flex)

Barclays Bank PLC (Contract) Sept 06 – May -07

Project Manager /Service Performance Manager

• Migration of numerous Lotus Notes/Domino applications onto a new strategic platform (Outlook and Portal)

• Decommissioning of legacy applications and infrastructure, Citrix, Windows and UNIX both live and DR

• Involved in a key project to stabilise SharePoint services by working with external supplier such as Microsoft, BT, etc

• Liaised with Barclays Operational Control Centre / Client as required to assist in understanding business impact and facilitated

recovery & repair activity

• Involvement in PIR (Post Incident Reviews) and ensured the Corrective Action Plan recommendations were managed to

completion

• Forecasting of expenditure through the project life cycle

• Detailed reporting of progress, including Milestones, Risks, Issues, Assumptions, Dependencies and Constraints

• Developing and managing resources and budgets utilising NIKU and SAP systems for all project

• Creation of Service Management documentation in-line with group standards

AXA Insurance (Contract) Feb 06 – to Sept 06

Project Manager

• Project Managed several disaster recovery projects from concept to solution design, handing over to 3rd parties for delivery

• The four main transversal projects were Data Centre, Desktop Recovery, E-mail continuity and Network resilience

• Budget responsibility of circa £2m

• Operational and Project Board reporting on project status

• Involved in the migration from CA Unicenter to Peregrine

• Implementation and enhancement of various processes to support delivery of infrastructure projects

• Training of junior project managers

• Stakeholder,risk and issue management

• Ensured all projects complied with SOX and group security standards

BT GLOBAL SERVICES TUPE’D FROM BARCLAYS BANK PLC March 05 – Feb 06

My employment was transferred to BT Global Services under TUPE regulations. My role was the same as with Barclays Bank,

please see below.

BARCLAYS BANK PLC June 00 – March 05

CIO – PROJECT SERVICES (Barclays Bank)

IT Infrastructure Project Manager: ESS Connectivity Programme Aug 04 – March 05

• Project management for a Programme of Contact Centre refurbishment/relocation projects for Corporate Banking, in

accordance with PRINCE2 methodologies through full project lifecycle

• Forecasting of expenditure through the project life cycle

• Design and implementation of Cisco managed Wide Area and Local Area Networks

• Implementation of UNIX, ADIR servers (WIN2K) with XP client desktops

• Application, Desktop/Laptop and Infrastructure rollout and Data Migration

• Extensive management of 3rd party suppliers to ascertain costs for BID work, ensuring they delivered to their own agreed

product scope in terms of time quality and cost, working closely with Accenture, BT, EDS, who are Barclays outsourced

partners

• Management and monitoring of Data Cabling Contractors complying to IE standards

• Deployment of SRU (Small Remote Units) Feature-net 5000, 1000 PABX voice systems

CIO – PROJECT SERVICES (Barclays Bank) Dec 03 – Aug 04

Project Manager: ADIR (Application Development & Infrastructure Renewal Project)

Supported the development of integrated IT and Business change services to customers, to drive business benefit and reduce cost

layering.

• The key business drivers were to:

- Support revenue growth, through enablement of new business products and propositions

- Reduce operational cost, through standardisation of technology across UK channels

- Improve speed to market, through enabling quicker and cheaper development of new services and products

- Reduce operational risk, through renewal of ageing and obsolete platform infrastructure in the Branch Network,

processing centres and Contact Centres

- Weekly reviews following change review board process/practices to ensure request were fit for purpose

END TO END SUPPLY (Barclays Bank, Enable) Sep 01 – Dec 03

Project Manager: Service Point, Projects Team

Project Management and Service Integration of key projects into the Retail Branch and Corporate Network, Contact Centres and

strategic sites. This involved infrastructure delivery of UNIX and Windows platforms to both on and off shore, IMAC Migration,

Norwich Restructuring, and Corporate Consolidation. Undertaking cost analysis, risk assessment and live day support.

BARCLAYCARD CARD SERVICES June 00 – Sept 01

Customer Account Manager/IT Training Officer

Trained new call centre staff and delivered various new initiatives to existing staff.

CIS Financial Services May 97 – June 00

Financial Advisor

Managed a portfolio of 3,000+ customers, providing financial advice on pensions and investments.

Technical Experience

• Microsoft Office Suite 2010 Including Project, Visio, SharePoint

• Microsoft Outlook Mail Migrations

• Microsoft Windows Mobile 5.0

• Intermec products (CN3 Barcode Readers)

• Wide Area (MPLS) and Local Area Network Services (WAN & LAN)

• Storage Area Networks (EMC, Dell)

• Cisco Routers and Cisco Switches, and Cisco Wireless Access Points, QOS

• Cisco VPN and Content Switch Modules (CSM Load Balancer)

• 3 Com, HP, LAN Switches

• Network Data cabling including, PDS, Token Ring, and TCP/IP

• Firewalls – CyberGuard, Lucent and Juniper

• Telephony - Featurenet PABX, PSTN, UCD, ISDN, SRU, ADSL, VOIP Symposium, ICM, Total View, Verint

• Windows NT, 2000, 2003, Server

• Windows NT, 2000, XP, Vista, Desktop

• IBM Mainframe TN3270 Emulator, Hummingbird Exceed, IBM Reflections, Lotus Notes

• Abinitio

• Datawarehouse (ETL)

• Databases, DB2 Oracle, SQL

• Cognos

• VMware

• Agile Scrum methodology

• Linux

• Change and Configuration Management tools, BMC Remedy, Peregrine SrviceCentre, Axios Assyst & CA Unicenter

EDUCATION AND PERSONAL

Academic Qualifications: Educated O’level Standard

Professional Training:

Financial Planning Certificate Part I, II and III

City & Guilds Certificate – Motor Vehicle Maintenance

Prince2 Certified

Interests: Most sports, walking and outdoor pursuits Referees: On Application

Contact this candidate