Customer Service Representative

Anna Maitland

**** ****** ****** ***. **

Bronx, New York 10456

718-***-****-Cell 347-***-****

********@***.***

EXPERIENCE

HRA Department of Social Services-Bklyn Casa VI

**/****-**/****

VAU Worker-Vendor Assignment Unit

. Researched and reviewed all medical forms to ensure all

documents were error free.

. Assigned cases to Vendors in search of finding the appropriate Vendor

to service clients in need of Home Care Services

. Consulted with clients/representatives/advocated and Home Care

Services Vendor representatives to ensure that clients was eligible

for Home Care Services.

Easter Seals, New York, NY 03/09-11/2009

Data Entry Clerk

. Input In-kind time for payroll department

. Input data to complete monthly report

. Input batch work for completion of payroll time sheet

Bronx CASA, Bronx, NY 02/08-02/09

Customer Service Representative

. Organized and Maintained clients' files

. Assisted with various Home Care Control systems for medical personnel

. Handled Multi-line phone system

The Lord House of Praise Corporation 12/06-02/08

Missionary Volunteer Worker

. Visited the sick during their hospital stay

. Prepared meals in a safe and clean environment for the elderly

. Monitored all recreational activities for the senior citizens

JP Morgan Chase Securities, Jersey City, NJ 09/01-

12/06

Senior Advance Clerk

. Trained new staff on NSCC functionality for the Merger conversion

. Retrieved also reviewed daily advisories and un-compared trade reports

. Contacted brokers to reconcile advisories make adjustments and submit

stamped contracts as required

. Submitted transaction of requested settlements to reconcile CNS break

and

to expedite buy-in proceeding

. Manually submitted DTC ID transactions via DTC PTS terminal.

EDUCATION

Cornell University- Communications and Leadership/Diversity, NY

1999-2002

Certificate: 32 credits

Studies emphasized the development of business, computer and administrative

skills

in such courses as: banking and Networking Operations, Spreadsheet

Applications, and

Management

SPECIAL SKILLS

Technical: Excellent communication skills; type 45-55wpm,

Windows, Internet, Excel, WMS, Lotus Notes

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