Customer Service Management
Resume:
Gloria O. Amanfo
*** ***** ******, **** *****, CT 06516
********@*****.***
OBJECTIVE[pic]Seeking a challenging and gratifying career in a diverse
environment where my strong work ethic, education, and expertise can be
used to help promote the mission and exceed team goals.
HIGHLIGHTS OF QUALIFICATIONS[pic]
. 1.5+ years financial industry experience
. Strong analytical, detail-oriented, leadership, team-oriented and
decision-making skills and ability to learn quickly
. Strong understanding of accounting, banking and financial management
principles
. Knowledgeable and experience in financial modeling.
. Strong oral and written communication skills
. Highly skilled in meeting deadlines and managing multiple assignments
. Proficient with Microsoft Office (Outlook, Word, Excel, Access,
PowerPoint), Morningstar Direct, Research Insight
AREAS OF KNOWLEDGE[pic]Financial Statements Analysis and Forecasting,
Banking, Business/Industry Analysis, Financial Accounting, Operations
Management, Managerial Accounting, Economics, Corporate Finance, Credit
analysis, Derivative Market, Financial Modeling
EDUCATION[pic]University of New Haven, Connecticut
May 2013 MBA - Finance
Ashesi University, Accra, Ghana
June 2010
B.Sc. Business Administration
WORK EXPERIENCE[pic]
Securities Operations Specialist Vision Financial Markets LLC,
Stamford, CT 04/2013 - Present
Provide operational support for securities operations through review,
update and analysis of securities transaction data in trading and clearing
systems. Participate in projects regarding system and process enhancements
and perform ad hoc reporting for management team.
Personal Banker SG-SSB Bank Limited, Accra,
Ghana 09/2010 - 08/2011
. Advised clients in the selection of various accounts and financial
services, expanding existing relationships; processing new account
transactions; opening and closing of accounts; documentation
verification
. Promoted business for the Bank by maintaining exceptional client
relations and referring clients to the appropriate area for new
services
. Maintained timely and accurate preparation of task; managed branch
clearing checks process within the allotted time limit
. Ensured compliance with all applicable bank policies and procedures
such as anti-money laundering process
Customer Service Associate Intern SG-SSB Bank Limited, Accra,
Ghana 06/2009 - 09/2009
. Assisted customers to open new bank accounts
. Informed customers about available bank products and services
. Supported co-workers by rotating into various departments as necessary
to maintain swift and outstanding customer service
Finance Intern Ghana Post
Limited, Accra, Ghana 12/2008 - 01/2009
. Prepared account reconciliations and reviews as part of monthly close
process
. Performed financial statement reporting and analysis
Contact this candidate