Customer Service Manager
Resume:
Jasmine Pugh
Montgomery, AL ***06
*********@*****.***
Objective
At this present time I am seeking employment to assist me with gaining experience in reference to
my education, life, and career choice.
Profile
I am Diplomatic and tactful with professionals and non professionals at all levels. Also I am
accustomed to handling confidential records. Self assured and proficient with demonstrated
ability to easily transcend cultural differences. I can also thrive in deadline driven
environments, and excellent team building skills.
Summary Qualifications
I am currently experienced and knowledgeable in Information technology, Healthcare,
clerical/administration work, and also customer service. I work well independently, or in a
group setting. I also possess excellent communication and presentation skills.
Skills Summary
• Communication skills
• General office skills
• Microsoft office skills
• 10 Keypad skills
• Customer Service
• Front Office operations
• Computer Savvy
• Scheduling
• Help desk support
Education
University of Phoenix Online Apr.2012 Present
Major: Associates of Arts in Information Technology
Auburn University of Montgomery – Montgomery, AL
Classified Internal use
Jan.2011 Mar.2012
Major: Pre Physical Therapy/ Physical Science
Robert E. Lee High School – Montgomery, AL
May 2010
High School Diploma
Classified Internal use
Employment History
Car Mart (Jun.2012 May.2013)
Assistant Office Manager Prattville, AL
Assisting office manager.
•
Completing clerical duties within the office.
•
Providing courteous customer service to current and future customers.
•
Completing paperwork for title applications.
•
Accepting car payments, and down payments from customers.
•
ESD (Federal Government) Nov.2011 Jun.2012
Help desk Tier 1 – Montgomery, AL
• Provided courteous customer service.
• Created/opened tickets to resolve the issue or routed the tickets to a higher level so
the issue could be resolved.
• Assisted the military with MS Exchange questions or issues.
• Assisted the military with technical difficulties with computers, blackberry devices, or
military accounts.
ER Solutions Aug.2010 – Mar.2011
Customer service Rep – Montgomery, AL
• Provided courteous customer service over the phone with customers.
• Assisted customers with starting/ending electric service.
• Assisted customers with billing issues.
• Made payment arrangements to fit the needs of the customer and company.
• Collected payments from customer, and agencies that assisted with customers’
payment.
District Attorney Child Support Jul.2009 May.2010
File clerk Montgomery, AL
• Successfully completed all tasks by time request.
• Coordinated the delivery of large projects with mailroom clerk.
• Received/delivered Phone calls.
• Filed confidential paperwork related to child support cases.
Guthrie’s Jun.2009 Dec.2009
Cashier – Montgomery, AL
• Provided courteous customer service.
• Maintained a clean work area.
• Delivered food to customers.
Classified Internal use
Baptist South May.2009 Jul.2009
Teen Volunteer Montgomery, AL
• Assisted the nurses with patients/ paperwork.
• Instructed visitors of directions.
• Assisted in areas of hospital that were assigned for my assistance.
Classified Internal use
Contact this candidate