Customer Service High School

Monica L. Rowe

*** ********* **. ***. *

North Grafton, MA 01536

H: 508-***-****

M: 508-***-****

***********@***.***

Career Overview

I am looking for a part-time job as I am currently a college student, working toward my

Certificate in Surgical Technology.

Core Strengths

• Strong organizational skills • Courteous demeanor

• Creative problem solver • Energetic work attitude

• Excellent communication skills • Customer service

• Fast learner • Telecommunication skills

Work Experience

December 2011 Ocean State Job Lot Westborough, MA

to

Sales Associate

December 2011

• Customer service.

• Replacing items to the floor that have been returned by customers.

• Maintained cleanliness and presentation of stock room and production floor.

• Maintained positive attitude to make customer's shopping experiences

memorable and pleasant.

• Organized store merchandise racks by size, style and color to promote visually

appealing environment.

• Answered customer questions regarding store merchandise, department

information and pricing.

March 2006

to Northstar Recognition Inc North Oxford, MA

April 2007

Receptionist

• Customer Service.

• Assisted customers in person and via telephone.

• Typing up orders.

• Various projects assigned by owner.

• Earned management trust by serving as key holder, responsibly closing store.

• Re-designed and systematically updated company inventory.

October 2005

to

March 2006 Servpro North Worcester, MA

Receptionist

• Answering

phones and

taking in

daily losses,

setting up

estimates,

and taking

messages.

• Filing of any paperwork, miscellaneous typing, routinely organizing boss's

office, and closets.

• Office cleaning; vacuuming, dusting, ect.

September 2003 Southborough Medical Group Southborough, MA

to

Receptionist

May 2005

• Answering phones to make, move, and reschedule patient appointments.

• Taking messages for doctors and nurses from patients, over the phone as well

as walk-in patients.

• Daily computer work in a system called Ntierprise as well as regular paper work.

• Greeting patients, registering new patients, running communication around the

office to all providers, including nurses; transmitting calls to and from triage.

Educational Background

June 2000

Grafton Memorial Senior High School Grafton, MA

Diploma General

High school diploma

Contact this candidate