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Customer Service Administrative Assistant

Location:
Las Vegas, NV, 89044
Posted:
June 11, 2013

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Resume:

KATRINA A. SCHOLTKA

********@*****.*** 702-***-****

**** *. ****** *** *** 1191 Las Vegas NV 89117

OBJECTIVES

Experienced and skilled Customer Service and Administrative Assistant. Great people skills and the ability to

multi-task. Computer literate with experience in Word, Excel, Adobe Acrobat, and email. Professional

attitude and positive personality. Works well under pressure and can handle escalated issues. A team player

but able to work on my own with little supervision or guidance.

EDUCATION

Pahrump Valley High School

2003 GED

Additional computer technology classes

Psychology courses

Ashworth University

2009 Medical and Dental Assisting

I completed the first and second semesters but unfortunately towards the end of the third semester I was

unable to continue to pay for my course which resulted in not being able to obtain my certification.

I have knowledge of medical and dental terminology as well as procedures and do still have all of my college

books to refresh any possible forgotten knowledge. I am fully trained for all front office and administrative

work including billing and some minor back office exams. I do intend to continue with my education as soon

as I can financial do so.

Argosy Institute

2013-2014 Psychology/Counseling

I am currently enrolled at this time. I have will begin classes in June 2013 to obtain my BA in Psychology.

EXPERIENCE

Resortstay International Las Vegas NV 702-***-****

Customer Service/ Telemarketing Agent July 2012 to Current date

Calling customers to schedule them to come in and take a 90 minutes timeshare tour of one of the local

establishments, while also explaining to them that in return for their time they will receive several

complimentary gifts. Filing out proper scheduling slips, making appointments, obtaining client referrals.

Confirming pre-scheduled appointments, completing follow up calls with customers that showed for their

appointments. Contacting previous customers to invite them to do the tour again for different gifts. Handling

customer complaints. Convincing customers to go on the tour by personalizing and providing enough detail

of the process to make them feel comfortable and confident that they will enjoy themselves.

Ace Business Solutions Henderson NV 89014 949-***-****

Administrative Assist/Negotiator June 2011 – May 2012

Processing clients files, keeping all documentation up to date and current. Compiling proper documentation

accurately. Obtaining and providing detailed status updates to customers regarding their accounts. Reviewing

customer complaints and assisting with escalated issues. Providing professional, positive customer service

through various ways of communication. Data entry, faxing, filing, emailing, and answering phones.

Completed pre-budgets and budgets for clients by researching different personal information provided by the

client and creating a correct and accurate budget to provide to the customers lender. Researching and staying

up to date on the latest Home loan or

debt information and options. Speaking to with customers as well as their creditors or lenders in order to

come up with the solution that would best suit the customer.

Resortstay International Las Vegas NV 702-***-****

Customer Service/ Telemarketing Agent July 2010 to June 2011

Calling customers to schedule them to come in and take a 90 minutes timeshare tour of one of the local

establishments, while also explaining to them that in return for their time they will receive several

complimentary gifts. Filing out proper scheduling slips, making appointments, obtaining client referrals.

Confirming pre-scheduled appointments, completing follow up calls with customers that showed for their

appointments. Contacting previous customers to invite them to do the tour again for different gifts. Handling

customer complaints. Convincing customers to go on the tour by personalizing and providing enough detail

of the process to make them feel comfortable and confident that they will enjoy themselves.

More work experience available going back for the past 10 years.

SKILLS

Experienced in Word, Excel, Adobe Acrobat, and various email servers

Quick to learn and go the extra mile to stay prepared

Multi-tasking, data entry, filing skills

Able to type up to 60wpm with minimum mistakes

Able to handle and address various situations with professionalism and patience

Vast communication skills and vocabulary

Personable, customer service experience,

Can handle several different tasks at one time

Organization skills, educated in various fields: Home Loans, debt consolidation, medical assisting, child care

or education, much more

Enjoy the opportunity to further educate myself.

Able to work independently or as part of a team, follow directions, complete tasks with quality in a timely

manner

References

Name Address Phone # Known Relationship

Vincent Perry Las Vegas NV 702-***-**** 4 years Professional

Sueng Yu Las Vegas NV 702-***-**** 3 years Professional

Cory Hicks Las Vegas NV 702-***-**** 3 years Professional

Claudia Alaska 907-***-**** 5 years Prof/Friend

Albert Domingo Las Vegas NV 310-***-**** 2 years Friend

Leesl Morningweg Las Vegas NV 702-***-**** 3 years Friend

Paul Jacobs Las Vegas NV 702-***-**** 12 years Friend



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