KATRINA A. SCHOLTKA
********@*****.*** 702-***-****
**** *. ****** *** *** 1191 Las Vegas NV 89117
OBJECTIVES
Experienced and skilled Customer Service and Administrative Assistant. Great people skills and the ability to
multi-task. Computer literate with experience in Word, Excel, Adobe Acrobat, and email. Professional
attitude and positive personality. Works well under pressure and can handle escalated issues. A team player
but able to work on my own with little supervision or guidance.
EDUCATION
Pahrump Valley High School
2003 GED
Additional computer technology classes
Psychology courses
Ashworth University
2009 Medical and Dental Assisting
I completed the first and second semesters but unfortunately towards the end of the third semester I was
unable to continue to pay for my course which resulted in not being able to obtain my certification.
I have knowledge of medical and dental terminology as well as procedures and do still have all of my college
books to refresh any possible forgotten knowledge. I am fully trained for all front office and administrative
work including billing and some minor back office exams. I do intend to continue with my education as soon
as I can financial do so.
Argosy Institute
2013-2014 Psychology/Counseling
I am currently enrolled at this time. I have will begin classes in June 2013 to obtain my BA in Psychology.
EXPERIENCE
Resortstay International Las Vegas NV 702-***-****
Customer Service/ Telemarketing Agent July 2012 to Current date
Calling customers to schedule them to come in and take a 90 minutes timeshare tour of one of the local
establishments, while also explaining to them that in return for their time they will receive several
complimentary gifts. Filing out proper scheduling slips, making appointments, obtaining client referrals.
Confirming pre-scheduled appointments, completing follow up calls with customers that showed for their
appointments. Contacting previous customers to invite them to do the tour again for different gifts. Handling
customer complaints. Convincing customers to go on the tour by personalizing and providing enough detail
of the process to make them feel comfortable and confident that they will enjoy themselves.
Ace Business Solutions Henderson NV 89014 949-***-****
Administrative Assist/Negotiator June 2011 – May 2012
Processing clients files, keeping all documentation up to date and current. Compiling proper documentation
accurately. Obtaining and providing detailed status updates to customers regarding their accounts. Reviewing
customer complaints and assisting with escalated issues. Providing professional, positive customer service
through various ways of communication. Data entry, faxing, filing, emailing, and answering phones.
Completed pre-budgets and budgets for clients by researching different personal information provided by the
client and creating a correct and accurate budget to provide to the customers lender. Researching and staying
up to date on the latest Home loan or
debt information and options. Speaking to with customers as well as their creditors or lenders in order to
come up with the solution that would best suit the customer.
Resortstay International Las Vegas NV 702-***-****
Customer Service/ Telemarketing Agent July 2010 to June 2011
Calling customers to schedule them to come in and take a 90 minutes timeshare tour of one of the local
establishments, while also explaining to them that in return for their time they will receive several
complimentary gifts. Filing out proper scheduling slips, making appointments, obtaining client referrals.
Confirming pre-scheduled appointments, completing follow up calls with customers that showed for their
appointments. Contacting previous customers to invite them to do the tour again for different gifts. Handling
customer complaints. Convincing customers to go on the tour by personalizing and providing enough detail
of the process to make them feel comfortable and confident that they will enjoy themselves.
More work experience available going back for the past 10 years.
SKILLS
Experienced in Word, Excel, Adobe Acrobat, and various email servers
Quick to learn and go the extra mile to stay prepared
Multi-tasking, data entry, filing skills
Able to type up to 60wpm with minimum mistakes
Able to handle and address various situations with professionalism and patience
Vast communication skills and vocabulary
Personable, customer service experience,
Can handle several different tasks at one time
Organization skills, educated in various fields: Home Loans, debt consolidation, medical assisting, child care
or education, much more
Enjoy the opportunity to further educate myself.
Able to work independently or as part of a team, follow directions, complete tasks with quality in a timely
manner
References
Name Address Phone # Known Relationship
Vincent Perry Las Vegas NV 702-***-**** 4 years Professional
Sueng Yu Las Vegas NV 702-***-**** 3 years Professional
Cory Hicks Las Vegas NV 702-***-**** 3 years Professional
Claudia Alaska 907-***-**** 5 years Prof/Friend
Albert Domingo Las Vegas NV 310-***-**** 2 years Friend
Leesl Morningweg Las Vegas NV 702-***-**** 3 years Friend
Paul Jacobs Las Vegas NV 702-***-**** 12 years Friend