Quality Assurance Technical Writer

Sathiyanarayanan Krishnamurthy

** ******** ******

South Morang

Victoria 3752

Mobile: 044*******

E-mail: ****.****************@*****.***

Objective

To obtain the position as a technical writer / business analyst wherein my

experience can make valuable contribution towards the growth of the

organization.

Job Classification

Technical Communicator, Technical Writer, Information Developer, Business

Analyst, Content Specialist, Incident Management Analyst, Knowledge

Engineer.

Brief Summary

. Over 8 years of experience, where I have produced documentation and

solutions for technical, business, support, and consumer audiences.

. Involved in writing Business Requirements, System Requirements, Design

Specification, Technical Installation Plan, Deployment Plan, and Help

Desk Support documentation.

. Knowledge of Technical Writing concepts, standards, and style guides.

. Knowledge of SDLC, DDLC, DITA, single sourcing, and topic-based writing.

. Knowledge of Agile and Waterfall project methodologies.

. Involved in extracting and collating information from the development

team, and system/functional designs, to develop content for the desired

application.

. Ability to understand and enhance the User Experience from the end

user's standpoint by enabling the end users to realize the

product's/applications' value from first use through expert use.

. Expertise in using tools such as Adobe FrameMaker, Microsoft Office,

RoboHelp, MS Visio, VSS, Perforce, SharePoint, XMetaL, and Photoshop.

Education

Degree University Year of Passing

MBA [International Business] Annamalai University

May/2012

Bachelor of Science [CS] Bharathidasan University

April/2004

Personal Information

Name Sathiyanarayanan K

Date of Birth - 11-May-1983

Marital Status - Married

Residency Status - Permanent Resident of Australia

Other Visas - US - B1 Visa

Professional Experience

Symantec Services Limited. Sr. Information Developer Aug/10 - Aug/13

Job Profile

The job profile required me to deliver the online help and the printed

documentation for various Norton products such as Norton Antivirus, Norton

Internet Security, Norton 360, Norton Zone, Norton Utilities, and PC Tools

products.

Responsibilities

As a Sr. Information Developer, I was responsible for:

. Testing products to document their functionalities.

. Conducting knowledge transfer sessions with product SME.

. Planning, creating, updating, and delivering help documentation such as

Context Sensitive Help, User Manual, Online Help System, System

Administrators Guide, Installation Guide, and Release Notes.

. Working with the localization team requirements for international

audiences.

. Performing Beta tests to focus on improving the user experience of the

product.

. Performing incident analysis to find the root cause of an incident and

prevent future recurrence.

. Monitoring the support website statistics and conduct search engine

optimization.

. Collating help usage metrics to conduct analysis for improving help

documentation.

Accenture Services Limited. SME - Technical Writing Nov/08 -

Aug/10

Job Profile

The job profile required leading and assisting a team of process developers

to finalize the documentation set for various applications used by the

service desk agents to troubleshoot the incidents raised by the end users.

The initial challenge was to define documentation standards, style guide,

and define communication channels. This profile required to formulate the

documentation life cycle and review process in consultation with the

various user groups.

Responsibilities

As a SME/Lead Technical Writer, I was responsible for:

. Defining and creating delivery framework including life cycle, industry

wide technical writing practices, delivery schedules, and delivery

standards.

. Working closely with the IT Support team to produce process-

flows/process maps in MS Visio used by the Service Desk Agents to

troubleshoot the incidents.

. Defining, maintaining, and implementing Quality Assurance Framework as

per quality guidelines.

. Conducting knowledge transfer sessions with clients, process owners, and

application SME.

. Focusing on enhancing the user experience of the tool from the Service

Desk Agents perspective.

. Maintaining a complete understanding of the documentation processes,

standards, and procedures as per the DDLC methodology.

Satyam Computer Services. Tech Writer/Business Analyst Jan/07 - Nov/ 08

Job Profile

The job profile required me to work as a technical writer / business

analyst in various projects which needed technical writing expertise. It

required interacting with various stakeholders in programming, business

analysis, development, and marketing teams to gather requirements and

translate them to various documents like Business Requirements, System

Requirements, Design Specification, Technical Installation Plan, Deployment

Plan, FAQs, and User Guides by using reverse engineering technique.

Responsibilities

As a Senior Technical Writer, I was responsible for:

. Standardizing the documentation templates and style guides, which were

replicated across the organization.

. Defining standards for documentation development, review and delivery

procedures, and documentation standards for the project.

. Performing quality control for the functional requirement

specifications, business requirements document, and other development

documents.

. Tracking and performing documentation updates as part of the change

control process for the documentation.

. Preparing Business Requirements, System Requirements, Design

Specification, Technical Installation Plan, Deployment Plan, FAQs, User

Guide documents by doing a reverse engineering of the application.

. Creating wireframes and mockups.

. Gathering information, analyzing the information gathered, and

documenting the functional and business requirements documents.

. Liaising with the customers/end user on a regular basis to understand

their requirements and providing customized on-line/off-line/email help

for them.

HTC Global Services Technical Writer Dec/04 - Dec/06

Responsibilities:

As a Technical Writer, I was responsible for:

. Creating User Manual, Online Help System, System Administrators Guide,

and Troubleshooting Guides for the application autonomously.

. Delivering quality documents and Online Help Systems on time.

. Interacting with the client and the development team for successful

completion of project.

. Testing products for documenting their functionalities.

. Updating the user manuals and online helps during application

enhancements.

Certifications

. Technical Writing and Documentation Skills

. ASP.NET 2.0

. Oracle 10G

. PL SQL

. ITIL V3

. Effective Business Communication (Brain Bench)

. Adobe Acrobat

. MS Visio 2007

. MS Excel

. Written English (UK) (Brain Bench)

Technical Skills

Authoring Tools

FrameMaker 7.0, MS Office, Adobe Acrobat, RoboHelp 2002/X5/9, PageMaker7.0,

XMetaL (XML based), MS Visio, and Axure (create wireframe and prototype)

Operating Systems

Win 2003, Windows 9x/XP/Vista, Windows NT, and Mac OS

Graphic & Image Editing

Adobe Photoshop, CorelDraw, and Paint Shop Pro

Screen Grabbing

Jasc Paint Shop Pro, SnagIt, and Adobe Photoshop

Development Tools

Microsoft Visual Studio 2005

Content Management Server

Microsoft SharePoint 2007 and Vasont

Programming Languages

C, C++, Visual Basic 6.0, Java, J2EE, HTML, ASP.NET 2.0, and COBOL

Version Control Tools

Microsoft Visual Source Safe, Rational Clear Case, and Perforce

Database

Oracle 10G and PL SQL

References and Work Samples

Available upon request.

Contact this candidate