Customer Service Manager

Shantina Moore

*** ********** ******

Wetumpka, Alabama 36092

Cell 334-***-**** Home 334-***-****

Email:***.*************@*****.***

PROFESSIONAL OBJECTIVE

Seeking a challenging career with a progressive organization, that will fully utilize my

supervisory skills.

SUMMARY OF QUALIFICATIONS

Offering a solid background in retail sales and cash management based on formal training and

several years of progressive experience demonstrating leadership initiative, team leadership

expertise, and creativity, with award-winning success. Consistently achieving and focusing on

the goals and objectives of the organization.

Areas of Expertise Include:

• Strong relationship with superiors, staff and customers.

• Skilled in inventory control, special event coordination, and team leadership.

• Experienced in long and short expectations of management goal setting.

• Superb interpersonal communications and persuasion skills.

• Proficient with Microsoft word, excel, POS systems.

• Demonstrated ability to handle multi-task levels of responsibility effectively. Dedicated,

hardworking, and detail oriented team player.

EDUCATION AND TRAINING

University of Phoenix - Phoenix, Arizona

Business Management

2010-Present

Jefferson High School- Tampa, Florida

May 26, 2003

Shantina Moore

HIGHLIGHTS OF EXPERIENCE

Creek Casino Montgomery, Montgomery, AL 36117

Gaming Attendant (Nov 8, 2010- Dec 28, 2011)

Responsibilities included resetting machines, repairing minor malfunctions, provided customer

service, keeping logs of daily jackpots, cashing out small amounts of players tickets.

McDonalds, Wetumpka, AL 36092

Manager (March 12, 2009- November 1, 2010)

Responsibilities included making schedules, overseeing employees throughout their daily duties,

providing customer service, monitoring employees hours and payroll, routine training,

evaluations, receiving stock inventory and routine store inspections.

Food World, Wetumpka, AL 36092

Front-End Manager (June 2004 to July 2005)

Responsibilities included overseeing front-end employees in their day to day store operations,

counting down tills, made deposits at local bank, opening and closing procedures, and data entry

inventory. Duties also included receiving stock inventory and routine store inspections.

Wal-Mart Supercenter, Wetumpka, AL 36092

Sales Associate (December 2002- May 2004)

Responsibilities included performing several job duties of stocking shelves, checking expiration

dates, and organizing displays, assisting customers with a variety of requests, directing

customers to the placement of goods, checking back stock for products not on the shelf, assisting

customers with a sales decision.

SUPPLEMENTAL INFORMATION:

Available with notice

References available upon request

Contact this candidate