Customer Service Manager
Resume:
Shamika Jones
Selma, AL *****
Cell Phone: 334-***-****
Alt. Phone: 334-***-****
Email Address: *******@***.***
Objectives:
My objective is to seek and maintain full time employment in a field of work in which I can
become a successful individual. I will use and provide all knowledge I have to assist me in
becoming a successful individual. I am determined to set challenging goals and strive hard to
accomplish them successfully. I am motivated, hardworking, dependable, and honest. I would
definitely be a great candidate for this position at your company.
Summary of Qualifications:
I have about 9 months of experience in a call center as a customer service representative. I have
about 5-6 years of great customer service experience dealing directly with people in restaurants
and retail environments, along with indirect contact via phone. I have cash handling experience,
cash deposits experience, and experience in processing payments via phone and in person. I also
have experience managing others.
Work Experience:
Sales Associate (11/2012-01/2013)
Wal-Mart Supercenter- Selma, AL
My duties as a sales associate were to assist customers in the deli department. I assisted
customers with slicing their meats and cheese along with preparing the customer’s hot food
orders as well. I also prepared different types of trays that customers called in advance to order. I
was responsible for keeping the deli area clean and neat at all times, especially at the end of the
night when the deli closed.
Lead Cashier/Food Prep (3/2012-10/2012)
Kirro Alabama, LLC- Montgomery, AL
My duties as a cashier and food prep person were to prepare desserts and salad bar items before
lunch in the Hyundai Cafe. Once lunch arrived, my duty was to run the cash register and assist
the employees with their lunch items. After lunch was over, I was responsible for cleaning my
designated areas along with other areas and stocking items that were assigned to me.
Customer Service Representative in a Call Center (03/2011-12/2011)
Convergent Outsources- Montgomery, AL
My duties as a Customer Service Representative were to take in-bound calls and assist Duke
Energy customers with their energy bills. I assisted customers with credit and billing, beginning,
ending, and transferring their electrical services to new locations. I processed customer’s
payments over the phone using their checking accounts, debit, and credit cards. I was responsible
for documenting customer’s accounts accurately and maintaining security procedures when
dealing with the customer’s personal and confidential information.
Store Clerk (12/2010-03/2011)
Save-A-Lot- Selma, AL
My duties as a store clerk were to assist customers while shopping, run a cash register, put
freight on the sales floor, and help keep the store clean.
Assistant Manager (2/2010 - 5/2010)
Fish and Loaves- Selma, AL
My duties as an Assistant Manager were to help run a seafood restaurant. I was responsible for
making sure hot and edible food went out to customers. I was responsible for making sure the
employees made the restaurant a nice and comfortable environment for the customers.
Crew Member (6/2009 - 10/2009)
Papa John’s Pizza- Selma, AL
My duties were to take customer's pizza orders via phone and in-person. I was responsible for
completing the customer's orders by cashing them out. At the end of my shift I was responsible
for counting my drawer to make sure the total amount of money was correct and that I wasn't
short.
Assistant Manager (7/2006 - 5/2009)
Sonic Drive In- Selma, AL
My duties as an Assistant Manager were to manage a crew of about 10-17 crew members at a
fast food drive in. I worked all shifts, such as opening, mid shifts, and closing the restaurant. I
was responsible for maintaining good labor percentage, average prep time, and late ticket
percentage. I was responsible for calculating all sales at the end of the day to make sure my shift
wasn't short any money. I made deposits each day after calculating the total amount of sales. I
was responsible for keeping the store clean throughout the day and at the end of my shifts.
Education:
College (9/2012-12/2012)
Performance Training Institute
1012 Cox Rd. Ste 7
Toms River, NJ 08755
Medical Administrative Assistant w/ Billing and Coding-Online
Courses taken: Strategies for Success, Computer Office, Communication for Business, Word
Processing, Computer Keyboarding, and Medical Terminology
High School (08/2000-05/2004)
Keith High School
1166 County Road 115 Orrville, AL 36767
Graduation Date: May 17, 2004- I graduated with honors and with a 3.33 grade point average.
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