Manager Customer Service

Jerry C. Thompson

Jerry C. Thompson - Experienced Technical Manager

*******@*****.***

Summary

Jerry C. Thompson is a Management Professional with extensive technical, customer service, procurement, and

team building experience. Jerry has excellent analytical, organizational, and problem-solving skills. Jerry also

has Lean Manufacturing experience including facilitator, kaizen, 5s, and quality systems training. Jerry C.

Thompson is an inquisitive individual, as well as a self starter who enjoy challenges.

Specialties

Management, purchasing, supervison, mechanical, electrical, computers, technology, sourcing, team building.

Experience

Division Manager at Crane America Services

October 2008 - March 2012 (3 years 6 months)

Full profit and loss responsibility for a national overhead crane service company.

Responsible for all day-to-day operations and long term planning for a $3.4 million dollar a year

semi-autonomous operation at a branch level. Directly supervise 14 employees including 3 middle managers.

Grew revenues 45% over 3 year period with a corresponding increase in profits. Exceeded FY2009, 2010 &

2011 goals as set by corporate office.

2 recommendations available upon request

Service Manager at Crane America Services

November 2005 - October 2008 (3 years)

Responsible for scheduling resources to build, repair, inspect, and maintain customers’ overhead lifting

systems. Primary customer responsibilities include: job solicitation, bidding, negotiating, scheduling,

purchasing materials, and billing contracts. Directly supervise 2 managers and 10 employees. Coordinate and

direct safety training programs for customers and employees.

3 recommendations available upon request

Inspection Manager at Crane America Services

2004 - 2005 (1 year)

Responsible for scheduling inspections and repairs of customer's equipment. Prepare and provide customers

with OSHA required paperwork. Quote repairs and provide advice to bring customers into compliance with

government regulations. Served as Safety director for branch. Developed a software based inspection

database that was eventually incorporated for use throughout the company. Directly supervise 5 employees.

Stores Coordinator at Accuride

1999 - 2002 (3 years)

Responsible for all MRO operations of a tier 1 automotive steel wheel manufacturing facility. Developed

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stores department and tool room including purchasing and inventory control which resulted in a $25,000 per

month savings. Developed & implemented Preferred Vendor program. Served as an internal QS-9000 quality

auditor for the entire plant. Participate in various cross-functional Continuous Improvement teams including

the Reliability Centered Maintenance Team. Instrumental in the development of a plant wide CMMS system.

Implemented & maintained bar-coding system for stores area. Managed a $600,000 spare parts inventory.

Responsible for maintaining and updating technical library, both electronic and hard copies.

Upon plant closing, duties included scheduling shipping and preparing NAFTA paperwork for remaining

plant equipment & inventory, soliciting contractor bids and awarding purchase orders, disposal of all

non-hazardous wastes & chemicals, and maintaining building.

2 recommendations available upon request

Technical Associate at Accuride

1998 - 1999 (1 year)

One of the first 16 individuals hired for a team driven approach to management and operations of a tier 1 auto

suppliers. Instrumental in developing LOTO and SOP procedures for departments. Developed spare parts list

for departments. Chosen as “Master Jedi” to train others for job qualifications. Served as line technician in 2

out of 3 departments.

Owner at Equipment Repair Services

1993 - 1998 (5 years)

Owner & operator of repair shop specializing in construction and industrial equipment. Responsible for all

day-to-day operations and long term planning.

Skills & Expertise

Maintenance

Procurement

Purchasing

Branch Management

Lean Manufacturing

Kaizen

Quality Assurance

Supervisory Skills

Mechanical

Electrical

Pneumatics

Hydraulics

Sourcing

Computer Hardware

Service Management

Continuous Improvement

Team Building

Contract Negotiation

Operations Management

Customer Service

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Strategic Planning

Supply Chain Management

Contract Management

Coaching

Forecasting

Project Planning

Sales Management

PowerPoint

SAP

Inventory Management

Supply Chain

Account Management

Microsoft Excel

Education

Columbia State Community College

AAS, Business Management, 2004 - 2005

Tennessee Technology Center and Accuride Coproration

1086 hours documentented lean mfg quality, safety, teaming, technical, and computer training, 1998 - 2002

John A. Walker College of Business

Certitifed Rental Manager, Rental Management, 1991 - 1991

Honors and Awards

Phi Beta Kappa

Interests

family, motorcycles, technology, computers, old cars, jet skiing, outdoor activities

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Jerry C. Thompson

Jerry C. Thompson - Experienced Technical Manager

*******@*****.***

7 people have recommended Jerry C.

"To whom this may concern. I have known Jerry Thompson for over 6 years. Even though we were Managers

for different Branches within the Crane America Company we always had a great working relationship. Jerry

took a lot of pride in doing the best job possible regardless the situation overseeing all aspects of the

Nashville Branch. He strived to create the best win-win business situation for his Branch and their customers.

Sometimes it is a very demanding and stressful business in the overhead crane industry, but Jerry never

backed down from a challenge. I would not have any problems with working with Jerry side by side as he

brings many attributes to the table."

Tom Gannon, Division Manager, Crane America Services, Inc., worked directly with Jerry C. at Crane

America Services

"I have known Jerry for serveral years, he has always been customer oriented and goes the extra mile for the

customer."

Samantha Thomas, Customer Service Rep, Hoist Warehouse, worked directly with Jerry C. at Crane

America Services

"Jerry is a detail oriented manager. His organization slills are second to none. He is a profit oriented manager

that is easy to work with and his background and experience would make him an excellent fit for many

positions."

Steve Sparrow, Branch Manager, Crane America Services, managed Jerry C. at Crane America Services

"Jerry C Thompson,Was a detail oriented forward looking manager.He would also listen to ideas and

suggestions to help with the advancement of the company and or the welfare of his employees.It was a

pleasure working with Mr.Thompson."

Joe Pennington, Field Service Technician, Crane America Services, reported to Jerry C. at Crane

America Services

"I worked under Jerry for a couple of years. In that time I do not remember him once berating or acting lordly

over the technicians that he had working for him. He was always willing to help out with problems and could

manage a crisis. And he was dang good at finding parts when it counted."

Louis Collobert, Journeyman hoist and crane inspector/ tech, Independent Electric Machinery

Company, reported to Jerry C. at Crane America Services

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"Jerry is a hard-working self-starter who knows how to get a job done right, quickly and effectively. He is a

person who frequently came up with new and innovative approaches to his job."

Johnathan Stanfill, Reliability Coordinator, Accuride, worked directly with Jerry C. at Accuride

"Jerry was a team player at Accuride. He gets along well with others and completes his job with a smile on

his face. Jerry was a pleasure to work with and would make a great addition to any company."

Troy Scott, Assembly Tech, Accuride Corp, worked with Jerry C. at Accuride

Contact Jerry C. on LinkedIn

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