Human Resources Customer Service
Resume:
Dear Human Resources,
The accompanying resume is presented for your review and consideration for
a Payroll Compensation Manager position. Although not yet defined, this
position will take advantage of my ability to learn quickly, easily grasp
complex concepts, and assume increased levels of responsibility, and
complete assignments independently or as part of a team with a high level
of performance.
My skills and capabilities are strongly in line with the requirements
stated in your job description. For instance, I am extremely proficient in
the ability to listen and understand employee's needs. My performance at my
current company has showcased positive results during difficult situations
within Human Resources. My track record encompasses my proficiency in
problem solving by referring to applicable policies and guidelines identify
practical options and recommend appropriate courses of action for my
clients. In my current position, I have been responsible for answering
inquiries related to Human Resources programs, policies, Benefits, Payroll,
Compensation, Talent Management, Employee Relations and other general HR
related requests. In addition, I have had extreme exposure to HRIS systems
including SAP.
Furthermore, I take pride in my capability and experience in providing
administrative support to my department. Although I do not have management
experience, my Bachelor's Degree has a conentration in Supervisory
Management. Furthermore, my current manager has reached out to me for help
managing our teams schedule work and vacation, providing administrative
support, developing new processes that drive productivity. I fully
understand the skill and discretion required in managing a group of people.
Most prominently, I am a team player having an acquired ability to pay
strong attention to detail where required. My ability to exercise
strong judgment in times of crises became the reason for many strong
personal appraisals in my previous places of work. I possess both the
confidence and skills required to represent my department and company when
required.
While I'm currently located in Connecticut, I will be permanentely
relocating to the Las Vegas area in October of 2013. Your opening presents
an excellent opportunity. I am available immediately for a telephone
interview and can arrange to meet in person on short notice.
I would like to thank you for your review and consideration, and look
forward to having an interview with you soon. I can be reached at the cell
# given on my resume.
Kind Regards,
Jessica Arias
***PERMANENTLY RELOCATING TO LAS VEGAS 10/1/2013***
JESSICA ARIAS
85 Wacona Ave.
Waterbury, CT 06705
**********@****.***
EDUCATION
Western Connecticut State University, Danbury, CT
Bachelor of Business Administration May 2011
Concentration in Supervisory Management
3.31/4.0 GPA
INTERNSHIP
Boehringer Ingelheim; Ridgefield, CT
Intern-Human Resources; January 2011-June 2011
. Assist HR in authorizing third party verifiers
. Verify employment dates, salary, positions etc.
. Assist with employee inquiries
. Retrieve sensitive employee information
WORK EXPERIENCE
Boehringer Ingelheim; Ridgefield, CT
Employee Service Associate-Contact Center -Human Resources; June 2011-
Present
. Provide accurate responses to employee phone, email and fax
inquiries regarding Human Resources programs, policies,
Benefits, Payroll, Compensation, Talent Management and other
general HR related requests.
. Develop an understanding of Operating Unit-specific differences
in policy, procedure, process and technology in order to
advise/guide employees across all six US operating units
. Respond to inquiries in a professional and sensitive customer-
focused manner in accordance with company policies and
procedures, while adhering to defined service level agreements
. Participate on special project teams as assigned by Manager
. Accurately document all inquiries using the case management tool
to capture details related to the inquiry and resolution.
. Provide employees navigation assistance with HR self-service
tools
. Research and compile employee information to external requestors
related to verifications of employment in accordance with the
Company's privacy policy
TeleReach Inc.; Plainville, CT
Customer Service Representative/Sales; January 2010-January 2011
. Solved various problems for existing customers with
newspaper subscriptions
. Created new customer accounts while satisfying current
customers
Macy's; Meriden, CT
Beauty Advisor/Retail sales; Lanc me Cosmetics; 2007-2008
. Met Macy's credit card quota
. Attended seminars and training classes for Lanc me
. Learned how to up sell & demonstrate new products
. Performed annual inventory count
. Met daily, quarterly, & yearly sales quota
Walgreens; Waterbury, CT
Service Clerk/Photo Tech 2005-2008
. Assisted managers with cash handling
. Trained new employees
. Developed photos & assisted customers with photo
needs
COMPUTER SKILLS
. Proficient in Microsoft Word, Excel, PowerPoint, and
Outlook
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