Customer Service Manager
Resume:
Susan Keegan **** Lancer Way
Las Vegas, NV ****1
SUMMARY OF QUALIFICATIONS
** ***** ** ********* ************** experience
Experience with legal documentation, accounting, and payroll
applications
Highly organized, detailed and result-oriented
Able to work independently and multi-task
COMPUTER SKILLS
Platforms: Windows 98/NT/2003/XP
Software: Excel, Word, PowerPoint, Outlook, Access, QuickBooks, Lotus
Notes, Pro Systems, AS/400, and Optix System.
RELEVANT EXPERIENCE
Contract Position, Las Vegas, NV, Oct 2012 - March 2013
Medco/Express Scripts, Customer Service Representative
Answer incoming customer calls and resolve all customer issues.
Answer and resolve all billing questions.
Check on order status and resolve if necessary.
Explain and plan benefit coverage.
Check prescription drug pricing for plan.
Receptionist/Administrative Support, Las Vegas, NV, July 2012 - Oct 2012
Emeritus Las Vegas
Answer all incoming calls and direct to appropriate person(s) or take
messages.
Greet all visitors, vendors and new residents.
Process all incoming and outgoing mail and UPS/FedEx packages.
Administrative support for 4 Directors.
Prepare marketing materials.
Customer Service Representative, Las Vegas, NV, Apr 2011 - July 2012
Telus International
Answer incoming customer calls and resolve all customer issues.
Sell new residential customer accounts for telephone, television, and
internet.
Up sell on existing service(s).
Set appointments for installs.
Answer and resolve all billing questions.
Contract Position, Las Vegas, NV, Aug 2010 - Dec 2010
Cox Communications, Sales Support Coordinator
Input service orders for commercial accounts.
Set appointments for installs and transfers.
Administrative support for account executives.
Data entry.
Answer incoming customer calls and resolve customer issues.
Contract Position, Henderson, NV, Nov 2009 - Aug 2010
6PM.com/Zappos, Customer Service Agent
Answer all incoming customer calls and assist customer needs.
Reply to all emails from customers.
Solve problems pertaining to shipping, misordered items, etc.
Communicate with UPS and USPS for package retrieval.
Purchasing Coordinator, Las Vegas, NV, Apr 2006 - Nov 2007
Station Casinos Corporate Office
Process all FF&E vendor invoices to corporate accounting department and
insure payments are completed and sent.
Compiling code documents for city officials.
Administrative duties consisting of: Filing, vendor calls,
correspondence, daily spreadsheet entry, and coordination of
incoming/outgoing mail.
Exec. Assistant to Construction Mgr. - Contract Position, Las Vegas,
NV, June 2005 - Nov 2005
Las Vegas Springs Preserve - Las Vegas Valley Water District
Administrative support to Construction Manager and office personnel to
include: Answering incoming calls, scheduling meetings, ordering
supplies and recording meeting minutes.
Document Requests for Information (RFI's), submittal and transmittals.
Handle job site security issues and issue site badges.
Assistant to GM/Controller, Payroll/HR Clerk, Las Vegas, NV, June 2004
- June 2005
Sounds of Life Hearing Center
Administrative support to President and General Manager/Controller.
Calculate payroll for corporate office and all company stores.
Daily bank deposit reconciliation.
Human Resources documentation and filing.
Scheduling facility maintenance for corporate office and stores.
Assist Accounts Receivable and Marketing/Printing department when
necessary.
Perform duties of Insurance Coordinator. Successfully implemented a
low cost insurance plan for all employees.
Exec. Assistant, A/P Clerk - Contract Position, Las Vegas, NV, Dec 2003
- May 2004
MSI International
Administrative support to President and Vice President.
Process all accounts payable for overhead, vendors and taxes.
Manage weekly company payroll for approximately 100 employees.
Exec. Assistant, Office Manager, Beacon, NY, July 2002 - May 2003
ProActive Business Center
Administrative support to President.
Create and maintain all databases.
Oversee functions for associates and office management.
Coordinate new marketing materials.
Calendar management for President and associates.
Schedule and prepare facilities for regular training sessions.
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