Manager Quality

John Scheftic, ASQ Senior Member & Section Chair

*********@*****.*** 330-***-**** 4517 Stow Road, Stow, OH

44224

June 10, 2013

Quality Professional and Engineer

Please Note: This is a general letter for posting on the internet. A

formal addressed letter will be sent once I have your contact

information.

Immediately Available: Experienced Quality Manager and Technical

Professional with a Passion for Customer Service and Satisfaction!

Quality management strives to understand current and future customer needs,

responds immediately to customer requests and meets or exceeds customer

expectations.

Dear Manager;

When I saw the posting for a Quality Manager, I knew that this is an ideal

opportunity and position for me.

My manufacturing experience, education and continuous learning through ASQ,

provides the qualifications necessary for this position.

The the joy and privilege of managing a quality department is rewarding:

Following this year's performance reviews, I received several thank you

notes, for being the best manager they ever had and for having the best

performance reviews.

One of my strengths is developing and maintaining great relationships with

colleagues, external customers and suppliers. Developing great customer

relationships requires attentiveness, time, commitment and patience. An

example of this occurred over the past several years. Working closely with

one customer, who needed to change their product coating, we exceeded in

providing them with quality non-hazardous coated parts. Communication

through weekly conference calls with the customer and three suppliers

continued over three years. Prior to the conference calls, I submitted a

detailed testing report, which was the main focus of discussion.

My diversified professional career combining both quality and engineering

solved countless problems, improved manufacturing products, processes and

excellent customer satisfaction.

One of my most important personal goals is fostering a highly respected

quality work ethic providing customers honest, accurate, and timely

analysis and reports. I enjoy work; there is great satisfaction, at the

end of the day, week, or project, knowing you did your best, accomplished

objectives and exceedingly provided customer satisfaction.

Leadership involves fulfilling company objectives while encouraging

colleagues, supporting other departments, tackling challenges and

developing customer satisfaction. Management, sales, production and

customers have confidence in me to provide accurate, precise test results;

developing innovative solutions to problems. I maintain the highest

standards of professionalism and pocket a wealth of core values - most

importantly, integrity.

Membership and participation in ASQ keeps me current on quality standards,

continuous education, professional development tools, networking

opportunities with other people passionate about quality, and access to

unlimited knowledge.

I would like the opportunity to discuss this position with you in detail,

during a personal interview. Please contact me to schedule an interview,

for this position. You may contact me directly, on my mobile phone; 330-

309-6641 or email; *********@*****.***.

Sincerely,

John Scheftic

PS: "Together, we will exceed!"

Enclosure: Resume

Professional SKILLS

Quality focused, customer driven, enthusiastic, multidiscipline technical

expert with a distinguished career supporting research, manufacturing,

plant start-ups, technical projects, safety, and quality assurance across

diverse industries and analytical laboratories.

Acquired a compilation of technical experience from both laboratory and

manufacturing assignments. These include process development, product

testing/evaluation, instrumentation, and equipment for research and

manufacturing applications.

Ability to work with teams or independently on various projects that

involved instrumentation calibration, service, installation, and testing.

Continuous improvement, through the American Society for Quality (ASQ),

keeps me current on quality standards and procedures. Monthly meetings

provide continuous training and discussions with other quality, engineering

and technical professionals.

Quality Skills: SPC, APQP, PFMEA, 8D, ANOVA, MSA, Corrective Action,

Evaluating and Solving Quality Problems, ISO 9001, ISO/IEC 17025, ISO/TS

16949, ISO 13485, AS 9100, FDA, cGMP, EPA Stack Emissions.

Instrumentation Calibration, GD&T, Gage R&R, and Uncertainty Analysis

Industry: Fasteners: Torque-Testing Expert, Coatings/Plating, Cold Heading,

Metal Stamping, Glass, Fiberglass, Chemicals, Medical

Technical Skills: Metrology, Instrument Calibration, Engineering,

Troubleshooting, Analytical Testing, Industrial & Lab Equipment,

Manufacturing Processes, Product/Process Testing

Environmental Assessment: Safety, Industrial Hygiene Monitoring, EPA

Compliance, Gas Analysis, Stack Analysis, Flow Measurements,

Instrumentation

Analytical Lab: Mass Spectrometers, Gas Analyzers, Microscopes, Balances,

Pipettes, Titrations, pH, Conductivity, Density, Thermal & Physical

Property Equipment, Testing and Calibration

Metrology Lab: Calibration, Micrometers, Calipers, balances, dimensional,

electrical, force, hardness, mass, pressure, scales/weighing,

thermodynamics, Torque, CMM, and more

Computer: Microsoft Office (excellent knowledge): Excel, Word, PowerPoint,

Publisher, Outlook, Access.

Laboratory and Calibration Management programs, Analytical and Laboratory

Equipment Software, CMM

Professional Experience

ASQ, Akron-Canton Section Chair: 2012 - 2014 (volunteer)

Ramco Specialties, Quality Manager & Lead Metrologist

Provided leadership and technical expertise to customers, engineering,

sales, and production

. Managed the quality and testing department with several direct

employees

. Developed great customer and supplier relationships

. Direct communication with customers and suppliers

. Experience with ISO/TS: 16949, ISO 9001:2008 audits

. Fastener testing and detailed reporting

. Calibration: expert in calibration and database documentation

. Strong verbal, written, and presentation skills

. Experience with APQP, PPAP writing and review, Control Plans, PFMEA,

Product Validation testing, Supplier monitoring through receiving

inspection, and Supplier corrective actions

ASTM Voting Representative - for Ramco

Mobile Instrument Service & Repair - Surgical Instrument Specialist (6-

month contract position)

Provided onsite surgical equipment service, calibration & sales at

hospitals and surgical centers throughout North Eastern Ohio and Western

Pennsylvania

GOJO Industries, Maintenance Engineering Supervisor

Responsible for ensuring all instrument calibrations, maintenance,

documentation, and audits meet compliance for quality, ISO standards, and

FDA regulations. Wrote all new SOPs

Consultant - Glass Service, Czech Republic - 1 year project

Glass Service consulted me to establish a quality testing lab in the USA;

however the need in China was more essential. I traveled, to the Czech

Republic, to provide technical expertise and training at Glass Service's

main office. During this time, I had a meeting at the University of

Prague, where they do research for Glass Service.

PPG Coatings and Resins R&D (following the mass lay-off, I was the only one

allowed to return to PPG)

. Analytical Lab: Quality assurance product evaluation for solving customer

problems. Analytical Testing - GC, Titrations, pH, Conductivity, Hoods,

Cabinets, Inspection & Diagnosis

. Color Lab: Developed new line of paint colors for Lowe's

PPG Glass Technical Center - 20-years (mass lay-off of 165 employees)

Quality Manager - Worked in several departments utilizing my skills and

abilities as needed and requested. Extensive travel to production plants

throughout the United States and Canada solving quality problems.

QS-9000 (now ISO/TS 16949) Documentation & Calibration Manager

Managed the initial QS-9000 Instrument Documentation & Calibration

program for

PPG Glass Technical Center: This required a complete assessment of all

instruments, developing an Access database, training, and leading the

audit team through the process that resulted in passing the initial audit

and receiving our accreditation.

Physical Property Lab:

Designed new computer controlled instruments for measuring the physical

properties of glass.

Melting & Forming:

Analyzed glass defects and provided corrective actions to the plant

engineers, for quality improvement

Extensive process testing on glass furnaces provided immediate solutions

for quality and longevity of the furnaces.

Analytical Lab:

Mass Spectrometry, Microscopy, Analytical Lab Procedures

Designed new computer data acquisition for the mass spectrometer using

Excel

Quality Problems Expert:

Traveled extensively, throughout the United States, to glass plants

during the development and start-up operation of new technologies;

provided process testing, quality assurance, and supervision. Provided

analytical testing and analysis for onsite problem solving evaluation

Advanced Research

Operated the electro-deposition vacuum coater to test and evaluate new

product coatings

Ceramic Engineering - Develop, prepare, and test new glass composition

batches.

New Product Development Group

New product coatings development: provided testing and evaluation in both

laboratory and manufacturing tests

Westinghouse: Cheswick, PA - Secret Clearance

Advanced Reactors Division:

Our team developed and produced nuclear fuel for the TVA Breeder Reactor

Project.

Lay-off due to project completion and cancellation of government contract

- hired by PPG the following week

Electro Mechanical Division, Testing Department:

. Tested and certified control rods, valves, and cooling pumps for

commercial and naval nuclear reactors.

. Calibration Lab

Education, Certifications, & Credentials

ASQ - Certified Calibration Technician

ASQ - CQA, CQE (currently preparing for exams)

Industrial Flow Measurement Engineering - Course EI10 - ISA Conference

Crosby Quality College - PPG Glass Technical Center

Electro-Mechanical Engineering

Penn State University, New Kensington Campus

Between 1994 and 1996 I went back to Penn State to continue my

education towards the newly developed BS degree program in Electro-

Mechanical Engineering.

This was difficult due to frequent business trips, to PPG Glass

Plants

Glass / Ceramic Technology

Ceramic Correspondence Institute, Saugus, CA

Chemical Polarized Light Microscopy

McCrone Research Institute, taught by Dr. Walter McCrone

Electrical Engineering Technology - Associate Degree

Penn State University, New Kensington, PA

Associations

ASQ - Senior Member; Akron-Canton Chair 2012 - 2014

ASTM - ISA - NCSLI

Spectroscopy Society of Western Pennsylvania - past member and author

Community

I have been involved in many community activities from the Boy

Scouts, Firefighter, EMT and much more.

REFERENCES

Don George - Ramco Specialties - 248-***-**** - *******@********.***

Mark Dodson - Miami Quality Services - *******@*****.***

Mike Gospodinsky - President at Quality Innovations - ****@***********.***

****@***********.*** ****@***********.***

****@***********.*******@gospodinsky.com

Dilip Shah - E=mc3Solutions - 330-***-**** - *************@***.***

Joseph Gunn - OCS Technologies - 216-***-**** - ******@******.***

Additional references available upon request

Contact this candidate