Administrative Assistant Customer Service

Sharon Brunetto

**** ********* ***** #*** • Hollywood, FL 33021

Phone 305-***-**** • E-mail: ********@*******.***

Objective

Over 15 year’s experience as an Executive Assistant/Project Coordinator; 7 years in a Brokerage Firm.

Also worked inthe Real Estate, Medical and Legal Industries. Reported to Top Management and Vice

President. Experienced in Office Management, Event Planning and Human Resources tasks. Motivated,

personable business professional. Talent for quickly mastering technology. Flexible and versatile – able to

maintain a sense of humor under pressure.

Skills Summary

Proficient Computer Skills in MS Office 2007: Word, Outlook, Excel, PowerPoint; Photoshop,

QuickBooks; Lexis Nexus Background Program and Internet Research Typing Skills of 50-60 wpm

Employment History 02/09 - Present - Bay Jewelers- Miami, FL

Sales and Assistant Buyer

•Responsible for showing and explaining the various feature of jewelry to customers.

•Arranged jewelry displays and maintained sales floor as per company standard.

•Customer oriented with excellent customer service skills. Also describe merchandise and explain use of

operation and care of merchandise.

•Handle the tasks of checking in and replenishing new merchandise.

•Greet customers and ascertain what each customer wants or needs and assist customers in merchandise .

8/20/2012-12/2012 Center for Hearing and Communication Fort Lauderdale, FL

Administrative Assistant

•Demonstrated & provided amplified telephones for hard of hearing, blind and speech impaired.

•Managed event planning and operation activities. Researched data, typed reports and correspondence.

•Responsible for using Excel spreadsheet to input patients ear mold repairs & hearing aids.

•Utilized multi-line phone systems to contact patients to confirm appointments.

•Greet public and patients while directing them to the correct staff members.

•Responsible for preparing, sorting and distributing incoming and outgoing mail.

•Coordinate and maintain staff administrative records and company credit card transactions.

•Researched data, typed reports and correspondence.

10/09 - 01/2011 Gary Ostrow Associates/Neilly Legal Group - Ft. Lauderdale, FL

Legal Assistant

• Prepared and draft legal documents with transmittal letters for filing with courts and in official

records of the government.

• Established, maintained processor and/or oversee files, correspondence, databases, records,

certificates, and/or other documents.

• Performed administrative duties including filing, mailings, and telephone communication.

• Ability to maintain confidentiality of records and information.

• Strong interpersonal and communication skills and the ability to work effectively with a wide

range of attorneys, clients, staff, consultants, etc. in a diverse community.

08/08 – 05/09 - SitaraMedi Spa - Ft. Lauderdale, FL

Medical Office Manager

• Facilitating workflow at the reception desk and Human Resources Duties.

•Communicating with patients. Scheduling, canceling, and rescheduling patient appointments.

•Reminding patients

of upcoming appointments and tracking missed appointments.

•Answering multiple telephones and accurately documenting messages. Forwarding telephone

calls appropriately and following up on return calls.

•Checking-in patients and properly documenting registration. Filing patient and administrative

files. Copying and faxing duties.

•Collecting co-pays and cash from patients, getting authorization on credit cards. Entering

charges, payments, and balancing the day in the computer.

•Assisted in coordination of Public Relations and Marketing Event Shows as well as Charity Events

03/03 – 06/08 Forward Forex - Hollywood, FL

Administrative Assistant

•Have had responsibility for conserving executives time by reading, researching, and routing

correspondence; drafting letters and documents; collecting and analyzing information; initiating

telecommunications and event planning details.

•Received all new accounts, looked them over based on company criteria.

•Also implemented policies for opening new accounts. Input all new accounts into database and

entered all monies for investors.

•Ran background checks on all potential investors.

•Assisted CFO and Compliance Officer with investor transfers through several mergers of our

companies. Offered office support to our trading desk, sales and accounting departments.

11/97 – 02/03 Prudential Securities - Fort Lauderdale, FL

Sales Assistant

•Provided administrative support to brokers by processing new account applications, obtaining

necessary account documents, resolving inquiries, and handling account transfers.

•Answered incoming calls, handled requests or directed to them appropriate parties.

•Communicated daily with clients providing trade settlements, coordinating the

delivery/payment of securities and check requests.

•Handled all aspects of businesses day to day operations.

•Logged all client stock position into daily logs. Input all new client accounts in to daily account

log books. Sent out clients’ introduction packages and perform other duties assigned.

Education:

American Sign Language Course 2012

PC Professor Computer Training School Boca Raton, FL

Certificated in Microsoft Office Applications 2009

Nassau Community College - Garden City, NY

2 years undergraduate work in Business Administration

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