Quality Assurance Software

Alexander pusachev

**** **** *** ***#**, brooklyn, ny 11214, 718-***-****, *********@*******.***

SUMMARY

A highly talented and accomplished Information Technology professional with extensive experience in the areas of

Competitive Intelligence, Technology Consulting, Data Modeling, Business and System Analysis, and Architecture Design.

Highly adept at gathering, analyzing, and managing information relating to business operations, competitor performance, and

system requirements. Able to liaison with business groups, determine needs, and formulate effective solution to increase

productivity, efficiency and profitable. I am fluent in Russian and English.

EXPERIENCE

3/1/2009 to Current IT Solution Plus, Inc. Brooklyn, NY

IT Consulting Specialist

Oversaw and provided day-to-day technical customer support to over 15 sites for desktop systems, software,

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hardware and networks infrastructure.

XEON PC, Pentium PC, Pentium Pro PC, Pentium II PC, Pentium III, Pentium IV, 486 PC, Laptop PC s, Printers,

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Scanners, Tape backup, and all related peripherals. Proficient in installing, diagnosing, upgrading and repairing all

PC related hardware.

Managed the deployment, maintenance, support and upgrade of desktop PC’s, hardware software, operating systems

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and distributed printers.

Troubleshot and resolved major and minor computer hardware and software issues.

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Install, Maintained and managed company VOIP phone system.

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Documented emergency recovery plan for network.

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Install and monitored Network Security cloud based endpoint user protection.

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Researched, tested and implemented new technologies.

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Designed, constructed the implementation of networks.

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Served as a liaison between IT and business groups.

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Far Rockaway,

10/14/2002 to 3/1/2009 Center of Nursing Rehabilitation

NY

compliance liaison

Collect statistical data and trends finding on various compliance issues, such as but not limited to (HHA Attendance,

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Invoices, and Attendance calls, timely documentation submission (professional, paraprofessional), and duty sheets to

plan of care.

Participate in compliance committee on organizational Policies and Procedures development.

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Utilize compliance findings to recommend strategies to improve processes and compliance statistical data.

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Work with the staff, clinical and clerical, in data collections and reporting.

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Participate in orientation of new staff to the compliance process and their role.

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Provide annual on-site audits to vendors as per agency guidelines.

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Complete Incident/Occurrence Reports follow-up for any further investigation if warranted

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Provide staff education related to compliance finding in collaboration with Asst. Director of Business at staff and

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vendor meetings.

Report on findings from Performance Improvement activities quarterly (verbally and written)

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Develop tools for data collection utilizing graphs to report findings and summaries.

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Support all activities to ensure the organization’s compliance with Federal, State and regulatory requirements and

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supports initiatives to accomplish that goal (i.e. paraprofessional phone checks)

Assist in established processes to meet organizational compliance goals, such as decreased non-compliance, (i.e.

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Paraprofessional attendance & Training School compliance).

Designing and maintain compliance Attendance Call database using excel spreadsheet.

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Analyzing information and creating monthly and quarterly compliance report.

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Analyze HBOC software and giving ideas on what could be done to prevent errors on workstation and laptop.

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Maintains files and records, complies statistical data and report.

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9/1/2001 to 9/2/2002 Claims Conference New York, NY

Quality Assurance tester

Analyze and review client’s documentation.

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Verify completion of individual claim forms on Microsoft Access.

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Participate in design, modification and testing the “Slave labor” application.

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Manage file maintenance.

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9/1/1999 to 9/2/2001 Globe Institute Of Technology New York, NY

PC-Network administrative assistance

Installation of different OS software and applications..

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Set-up necessary hardware for network (LAN) and PCs.

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Set-up Network for computer classes/clients.

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Maintained Internet services and connectivity for all authorized users.

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Troubleshot and resolved major and minor computer hardware and software issues.

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EDUCATION

2 007-2010 Hofstra University Hempstead, NY

health administration

Master Degree, Major in Health Administration

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2000-2004 Globe Institute of Technology New York, NY

Computer science

Bachelor Degree, Major in Computer Science

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SKILLS & KNOWLEDGE

Software: MS Word, MS Excel, MS Access, MS PowerPoint, MS Outlook, Eudora, Internet Explorer, Netscape, HEAT (Help

Desk Automation), Adobe Photoshop, Macromedia Dreamweaver (HTML edito r/ web site design), HBOC McKesson, HHA

Exchange. Endpoint antivirus protection. WordPress Engine.

Computer Hardware: IBM PC Compatibles, Apple Macintosh, CPUs, Motherboards, Devices (IDE, SCSI), Scanners,

Memory, Expansion/ Network Cards, Modems, Hubs, Routers, Firewalls.

Operating Systems: MS DOS, Windows 9x, NT, 2000, XP, 7, 8; Linux; Window Server 2003 - 2008 R2; Apple

Macintosh;

Network Technologies: Broadband, ISDN, LAN, WAN, T1/T3, Frame Relay, VoIP, TCP/IP, DSL, VPN

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