Customer Service Manager

**** ***** ****** ****, ***** Falls, IA ***** 407-***-**** *****.*****.********@*****.***

Jason J. Richards

C areer Summary

Dedicated, results-oriented Manufacturing Executive with over 10 years of increasing responsibility and experience in

manufacturing and operations in the plastics extrusion and recycling industries. Possesses a broad range of business

knowledge with responsibility for manufacturing operations, safety, quality, logistics, human resources, accounting,

inventory and customer service. Highly motivated, dynamic and inspirational leader with the ability to build excellent

relationship and drive great results.

E xperience

Apr 2012 – May 2013 Advanced Drainage Systems, Inc. Waterloo, IA

R egional Manager – R ecycled Materials

Responsible for the manufacturing operations of newly created Green Line Polymers, a recycling subsidiary of Advanced

Drainage Systems, Inc among multiple sites.

Direct responsibility for post-consumer recycling facilities in Waterloo, IA and Clarion, PA and post-industrial recycling

facilities in Pandora, OH and Cordele, GA. Monitored and reported on all aspects of these facilities.

Indirect responsibility for recycling operations located within pipe production plants in Waverly, NY, Findlay, OH,

Yoakum, TX and Bakersfield, CA. Monitored and reported on quality and cost performance.

Waterloo, IA facility was an acquisition where most of the staff was retained and developing the ADS culture was

necessary to successful acclimation of the facility. Able to quickly identify production bottlenecks and improve

production. Overall cost, productivity, quality and personnel success led to a much earlier than expected start-up of

Clarion, PA facility.

Clarion, PA facility was a complete start-up where I was involved from initial design through installation and actual

production start-up. This included interviewing, hiring, training and developing team.

Dec 2007 – Apr 2012 Advanced Drainage Systems, Inc. Winter Garden, FL

P lant Manager

Lead, trained, managed and evaluated 70+ employees for World Class Manufacturer; which included Inventory,

Production and Freight teams. Improved interview and training process which decreased turnover and provided stable,

knowledgeable team members that improved production efficiencies and reduced scrap.

Assumed limited Regional management duties while Regional Manager was out of office and trained new plant managers

within the region.

Coordinated with Sales teams and responded to customer service issues, resulting in decreased service issues and

improved customer relations. These improvements allowed plant to become finalist for Customer Service Plant of the

Year.

Managed an annual manufacturing budget of roughly $7.5 million and a freight budget of $2.5 million while producing

and shipping roughly 25 million lbs annually.

Sept 2006 – Dec 2007 Advanced Drainage Systems, Inc. Winter Garden, FL

I nventory Service Coordinator

Managed inventory and customer service for plant that shipped 25+ million lbs of product annually (top 5 volume in

company).

Organized, conducted and lead weekly, monthly and annual inventory counts with roughly 5-6 million lbs of inventory.

Coordinated efforts of the Inventory, Production and Freight teams; which resulted in increased organization, efficiency

and customer satisfaction. These changes improved customers, sales and CSR’s perception of the service.

Developed and implemented policies and procedures that increased customer satisfaction through increased fill rates and

return processing.

Developed weekly and monthly production schedules for plant that produced 25+ million lbs of product annually.

407-***-**** *****.*****.********@*****.***

J ason J. Richards

Apr 2004 – Sept 2006 Advanced Drainage Systems, Inc. Hilliard, OH & Findlay, OH

R ecycled Materials Specialist

Purchased low cost raw materials for 35 manufacturing plants; which decreased raw material costs by $0.05/lb.

Developed and maintained relationships with suppliers; which included negotiating pricing and service terms

Created and managed consumption reports for executive management; this information allowed the executive

management team to allocate capital resources

Relocated to Findlay, OH corporate office after acquisition of largest competitor to acclimate new staff to ADS culture and

combine low cost materials purchasing team

Mar 2003 – Apr 2004 Advanced Drainage Systems, Inc. New Miami, OH

Q uality T echnician

Tested raw materials, finished goods samples and purchased products; included entering data into ERP system.

Developed, maintained and reported on special raw material and finished goods testing for executive management team;

information used to secure approvals for product.

Created and maintained finished goods data for engineering team; this information allowed the engineering team to create

more efficient production equipment.

July 2002 – Mar 2003 Advanced Drainage Systems, Inc. London, OH

M anagement Trainee

Worked as a Line Operator in London, OH manufacturing facility.

Spent time in Corporate Office to assist Manufacturing Department.

Participated in ADS Line Operator Extrusion training school.

E ducation

2005 - 2007 University of Findlay Findlay, OH

M asters of Business Administration

Organizational Leadership – Graduated with 4.0 GPA while working full-time for Advanced Drainage Systems, Inc.

1998 - 2002 Mount Union College Alliance, OH

B achelor of Arts

Concentration in Quantitative Analysis with a minor in Information Systems.

Resident Assistant for 2 years.

3 year letter winner in football, team went 54-1 and won 3 NCAA Division III National Championships.

C ertifications

Management and Strategy Institute – Lean Black Belt Professional (LBBP)

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