Project Management, NOC Management, Performance, FCAPS, QA/QC

CURRICULUM VITAE[pic]

LIAQAT KHAN, PMP

Date of birth : 19-August-1982

Contact : Cell: +92-333-*******, Phone: +92-51-

2350983

Email : ******.****@*******.***

LinkedIn : http://pk.linkedin.com/in/liaqat/

Postal Address : House # 130, Street # 42, Sector G-10/4,

Islamabad, Pakistan

Background

Telecom & Project Management professional (PMP Certified) having 8x years

of working experience in the field of Telecommunication Network Management,

Network Operations Center (NOC), Fault Management, Network Performance &

KPI analysis, Configuration Management, Network Audits & Optimization,

Network Capacity & Planning, Network Architecture & Protocols, Technology

Evolution, Strategy & Road map, Operations Management, Project Management,

Quality Management and Business Process Re-engineering.

Education & Certifications

1. Project Management Institute, Project Management Professional

Certification, PMP ID: 1650021. (May 2013)

2. Masters in Business Administration (Majors in Marketing/Operations

Management)

Bahria University, Islamabad, Pakistan. (2007-2009)

3. B.Sc Computer Engineering (Majors in Telecommunications)

University of Engineering & Technology, Taxila, Pakistan. (2001-2004)

Specialized in:

1. NOC Front office (FO)/ Back office (BO) Management through the FCAPS

(Fault, Configuration, Asset, Performance, and Security) and eTOM

models and its implementation.

2. Network Performance & Optimization through KPIs & KQIs analysis, co-

relations of performance reports, network faults, network

configuration, flow-control parameters, signaling traces and operations

logs.

3. Network audits, covering the FCAPS framework, to identify and rectify

the potential risks and anomalies in the network (network availability,

planning, optimization and dimensioning).

4. Planning, dimensioning and execution of the appropriate measures for

the anomalies reported in optimization and audits activities for

permanent solutions.

5. Network Swap projects include fault monitoring, configuration data

verification, MML Scripting, KPI monitoring and data benchmarking.

6. RFP formulation for NMS/EMS technical requirements, vendor and system

evaluation and selection.

7. TQM tools and techniques and their implementation for network

performance diagnostics, analysis and improvements

8. Developing and executing MML scripts for routine & on demand RAN

configuration/parameter changes.

9. Network Emergency situations handling on special events and in system

overload situations.

10. Network Services (Voice and Data) related issues diagnosis,

troubleshooting and rectification from the RAN part.

11. Extraction of complete network configuration, performance and inventory

management data through Huawei HSL (High level Scripting Language),

"isStar".

12. Mobile Communication/Broadband technologies road map and technology

management of 2G (GSM/EDGE), 3G (WCDMA, HSPA, CDMA2000) to 4G (LTE,

SAE) and IMS technologies.

13. Fixed Broadband technologies road map and technology management of DSL,

xDSL, GPON, EPON.

14. Quality processes SOPs and departmental performance KPI formulation as

per ISO 9001:2008 QMS standard framework for NOC Radio EAS and Outage

escalations processes.

Telecom Vendors worked with: Huawei, Nortel Networks and Siemens Pakistan.

Experience

1. Period: From 1st Jan 2011 to date Designation:

Assistant Manager

Department: UFONE, NOC-Radio

Major activities & job responsibilities:

I. FCAPS Processes Management: Management of all NOC Radio FCAPS processes

as per agreed SLA and take appropriate and timely measures to improve and

sustain the performance of these processes.

II. NOC Team Management: Responsible for the NOC Radio team (22x engineers)

hiring, appraisals, promotions, trainings need analysis (Technical and

Management).

III. NOC Budgeting: Estimation of departmental costs and budget for human

resources, infrastructure, IT and technical equipment requirements and

procurement.

IV. Technical Project Management: Manage and execute network

improvement/modernization projects and ensure proper execution of all

project management processes throughout project lifecyle. Assist and

support sister technical departments to achieve their project

deliverables

V. Back Office Support: To provide routine and on-demand back office

support in all major RAN related issues and in special events for all

FCAPS domain.

VI. Liaison with departments: Liaison with different technical and

commercial departments to resolve network availability, quality,

planning, optimization and dimensioning issues.

VII. Vendor Management: Manage and monitor the SLA agreed with the all the

vendors and resolve divisions/breaches reported in the SLA.

VIII. Network Audits: Plan and manage routine and on-demand RAN network

audits to identify the potential risks and anomalies in the network and

take appropriate measures for the permanent resolutions of the issues.

IX. Escalation Process: To manage the RAN alarm and outage escalation

process and ensure that the processes are compliance as per the SLA.

X. OMO Escalation and SLA conformance: To design and implement the alarm

and outage escalation processes and SLA with the OMOs on Ufone share

sites (Host/Guest sites).

XI. Network Integrations: To ensure the planning and timely execution of

ATPs of all new added BTS, BSCs/RNCs, PCUs and EMS servers from NOC Radio

end.

XII. Technology Evaluation & Selection: RFP formulation for NMS and EMS

technology selection/upgrades, vendor evaluation and selection and assist

in new technology roadmap, selection, implementation and testing.

XIII. Departmental KPIs: Monitor and manage NOC Radio departmental

performance KPIs and ensure that the departmental KPIs are achieved and

are persistent in line with the agreed thresholds.

XIV. Major Network Outages and Alarms: To keep track of all major

RAN/Network outages and issues (alarms) reported and ensure proper

escalation and follow-ups of these issues to technical teams, higher

management and vendors support teams.

XV. Major Network KPI monitoring: Design and periodic monitoring of the

major RAN related KPIs (CPU loads, CSSR, Ater, SS7 utilization, TCH GOS,

SD GOS etc) and troubleshoot these degradation through correlations of

different events and alarms reported in RAN network.

XVI. Departmental On-Time Support: To ensure the routine and on-demand NOC

Radio support availability for 24x7x365 to all other NOC functions and

technical teams.

XVII. Emergency Measures: Plan and execute the emergency measure flows and

steps to overcome any unforeseen issue observed during special events.

XVIII. FCAPS process SOPs/ Work Instructions: To Design NOC Radio FCAPS

processes SOPs and work instructions and ensure their availability and

routine updates/improvements.

XIX. Presentations Sessions: Plan different presentation sessions for all

NOC team members as a part of collective learning and sharing activities.

2. Period: From 10th Oct 2006 to 31st Dec 2010 Designation:

Senior Executive

Engineer

Department: UFONE, NOC-Radio

Major activities & job responsibilities:

I. Shift Team Lead: Responsible for all the shift activities, supervise and

support shift engineers to perform the shift routines, procedures and in

special events.

II. RAN Fault Management: To ensure that the RAN faults and outages are

escalated as per the SLA and extend support in major and critical

outages.

III. RAN Configuration Management: To ensure that all routine work orders

are executed timely with accuracy. And to extend my support in all major

network changes required on-demand and on special events which required

MML script preparation and execution from NOC end.

IV. RAN Asset Management: Design the framework through Huawei HSL (High

level scripting language) to generate the RAN asset management reports

for inventory management functions.

V. RAN Performance Management: To ensure that all periodic (daily, weekly)

reports are generated on time and extend my support in all on-demand

reports required for KPI analysis, troubleshooting or special event

monitoring.

VI. RAN Security Management: To design and execute the RAN related security

management (both for Ufone and Huawei teams) through NE and EMS level

user logins and allocate rights according to the usage/requirements to

prevent any misuse, misconduct and mishap in the RAN network.

VII. RAN Support Function: To provide on demand and routine support to

other technical teams from NOC end in their routine and special

activities.

VIII. Vendor Engagement: To engage and co-ordinate with the vendor teams in

case of critical outages and routine RAN related issues and follow-up

with vendor team for RCAs and to take measures on these RCAs to prevent

any other similar issue.

IX. RAN Network Audits: Perform routine and on-demand (on special events)

different RAN audit to identify the potential risk and bottlenecks in the

network. Share the audits finding with the concern teams and vendor to

take measures for the resolution these issues found in audits.

X. RAN Troubleshooting & RCA: Perform routine and on-demand RAN

troubleshooting activities (traces, logs, alarms, configurations,

Performance KPIs) from NOC end for network service related issues and

formulation of root cause analysis (RCA).

XI. Formulation of NOC SOPs: SOPs & work instructions formulation for the

FCAPS activity and daily routines for the swift implementation of these

tasks by the NOC team.

XII. Special event monitoring: Plan, design and execute set of activities

to be performed in case of RAN overload situation observed during special

events or in emergency situations.

XIII. Network modernization activities: To involve in all major network

related activities (Cutovers, Swaps, Expansions, Modernization,

Integrations etc ) and ensure that all pre and post activity checks are

performed and share with all stakeholders.

XIV. Acceptance Tests: Design the BTS, BSC/PCU on-line ATPs tests documents

with co-ordination of vendor and conduct the routine ATPs of newly

integrated nodes in the network.

XV. RAN Backups routine: To ensure that the daily/weekly BSC, EMS server's

backup activities are performed as per routine and ensure the

availability of these backups in emergency situations.

3. Period: From 2nd May 2005 to 9th Oct 2006 Designation:

Executive Engineer

Department: UFONE, NOC-Radio

Major activities & job responsibilities:

I. RAN Fault Management: RAN Nodes alarm and outage monitoring and

escalation according to the SLA requirements.

II. RAN Configuration Management: RAN parameters change activities

executions through GUI and MML scripting to support the network tuning

and optimization functions.

III. RAN Performance Management: Generate periodic (daily, weekly and on

demand) RAN network outage and KPI reports for network analysis.

IV. RAN Backups routine: To perform daily/weekly BSC, EMS servers backups

as per roaster and ensure the availability of these backups in emergency

situations.

V. RAN Support function: To provide on demand and routine support to other

technical teams from NOC end in their routine and special activities.

VI. Vendor Support: To engage and co-ordinate with the vendor teams in case

of critical outages and routine RAN related issues.

Internship: 1st Jan to 28 Feb 2005 Department: UFONE, RF

Planning

Major Task Performed:

I. Studied the Nortel SY1 & RF0 course (Basic GSM Courses for RAN & RF).

II. Learning of GSM architecture, protocols, call flows and major network

KPIs analysis.

III. Perform drive tests with RF team on Islamabad/Rawalpindi sites through

TEMS investigation tool and MAPInfo software.

Achievements

1. Involved in all Ufone Nationwide RAN Swap projects from Nortel/Siemens

to Huawei network, design and finalize BSC/PCU ATP documents with

Huawei and conduct the ATP on all the swap BSCs.

2. Involved in Nationwide RAN Optimization activities in identifying and

retuning flow control parameters on TRX, Cell, BSC levels.

3. Developed multiple RAN network configuration, asset, inventory reports

using the Huawei HSL Language "isStar".

4. Design and Developed RAN flow control (TRX, Cell and BSC CPU level)

report to identify the flow control triggering and impact on the

performance KPIs.

5. Design and Developed RAN TRX report to monitor the nationwide TRX

status (lock/unlock) and reason for the locked TRXs.

6. NOC FCAPS Processes redesign through BPR and formulation of SOPs.

7. Involved in RFP development, Vendor evaluation and selection for the

Ufone NMS/OSS procurement.

8. Planned and initiate the PIP for Nationwide BTS boards missing Barcodes

in Huawei Base stations and periodic follow-ups with Huawei CS teams

till completion of the PIP.

9. Involved in all major RAN Network feature implementation and

configuration changes.

10. Developed and delivered In house training sessions on Nortel BSC E3000,

Huawei BSC32, Huawei BSC6000 & Huawei BSC6900 products.

11. Developed and delivered In house training sessions on RAN Emergency

Handling procedures/measures.

12. Developed and delivered In house training sessions on Wireless

Communication Technologies (GSM, GPRS, EDGE, UMTS, HSPA, CDMA2000, EVO,

WiMax, and LTE/SAE) standards, architecture, protocols, comparison etc.

13. Developed and perform first ever BSC6900 feature testing procedure in

Ufone Network with Huawei support teams.

14. Involved in first ever 3G trails conducted by Huawei in Ufone RAN

network.

15. Involved with department Quality champion in formulating NOC Radio SOPs

and departmental KPIs according to the ISO QMS documentation standard

and ISO 9001:2008 Certification for Ufone technical department.

16. Get the employee recognition awards/certificates for "network quality

and deployment", "Team work & innovation" and "In-house software

development".

Trainings

Huawei (Shenzhen, China), 2009

1. Five days training on Huawei RAN product line (BSC/RAN6000, BTS3012,

BTS3012AE). Training on RAN O&M, fault, configuration, performance,

logs, traces management and analysis for RAN troubleshooting and

optimization.

2. Three days of training on Huawei EMS product, iManager M2000 VR6.

Training on study of the Server architecture, configuration, capacity,

O&M for the daily routines, network monitoring and security management.

3. Two days of training on Huawei GPRS PCU6000 product. Training on the

GPRS architecture, fundamentals, protocols, PCU6000 system architecture,

O&M, data configurations, troubleshooting & performance of the GPRS

traffic.

Huawei (Shenzhen, China), 2007

1. Ten days training on Huawei RAN products line (BSC32, BTS3012,

BTS3012AE). Training on study of GSM principles, RAN O&M, fault

management, performance management, configuration managements and

security Management.

2. Three days of training on Huawei EMS product, iManager M2000 V2R3.

Training on study of the server architecture, configuration, capacity,

O&M for the daily routines, network monitoring and security management.

3. Five days of training on Huawei GPRS PCU32 product. Training on the GPRS

architecture, fundamentals, protocols, PCU32 system architecture, O&M,

data configurations, troubleshooting & performance of the GPRS traffic.

Nortel (Islamabad, Pakistan), 2006

1. Five days training on Nortel OAM 1&2 on GSM RAN network on Nortel MMI.

2. Two days training on Nortel GPRS network, procedures and PCU O&M on

Nortel MMI.

Other Trainings/workshops

1. Cisco, CCNA Training Course from Corvet Institute, Islamabad

2. Cisco, IP RAN backhaul solution and strategy workshop

3. Huawei, 2G to 3G wireless standards evolutions and road map strategies

for 3G migration workshop.

4. PMI, PMP Training Course (40 Contact Hours) from SINA institute,

Islamabad.

5. Time Lenders, Timing Management training.

6. Schuitema, Peoples Manager workshop

7. Presentation Skills training

8. AirCom OPTIMA and DATASAFE Tool administration and user training.

Knowledge Base

1. Wireless Communication Standards (GSM, GPRS, EDGE, WCDMA, HSPA,

CDMA2000, EVDO, WiMax, LTE/SAE)

2. Network Management Frameworks (TMN, FCAPS, eTOM)

3. IP Switching (VLAN, VTP, STP)

4. IP Routing (VLSM, RIP, OSPF, EIRGP, BGP)

5. Cisco switches and routers configuration

6. IP/MPLS, IP RAN Backhaul Solutions and Strategies

7. IP QoS (Traffic Classification/Marking, Queuing, Policing/Shaping)

8. Mobile Broadband (UMTS, CDMA2000, LTE/SAE, IMS, WiMax)

9. Fixed Broadband (DSL, xDSL, GPON, EPON)

10. Mobile Backhaul Solution and Strategies

11. Total Quality Management

12. Business Process Re-engineering

13. Project Management

14. Operations Management

Telecom Equipment/Software Portfolio

1. Huawei BTS3012, BTS/NodeB 3900 (GSM/UMTS)

2. Huawei BSC 32, BSC6000, RAN 6900 (GSM/UMTS)

3. Huawei PCU32, PCU6000

4. Huawei iManager M2000 V2R9 (EMS) for the RAN/Access Network Management

5. Huawei HSL "isStar" Scripting Language

6. Huawei CME (Configuration Management Express)

7. Huawei PRS Performance Management Tool

8. Huawei NASTAR Performance Management Tool

9. Nortel BTS6000, BTS8000

10. Nortel BSC/TCU 2G & RAN/TCU e3000

11. Nortel PCUSN

12. Nortel OMCR/GUI for RAN Network Management

13. Nortel NIMS-PrOptima (Performance tool)

14. Nortel CT7100 (Performance tool)

15. Siemens Radio Commander (RC) for RAN Network Management

16. Siemens SPOTS (Performance tool)

References

1. Mr. Adnan Dawood (GM Quality Assurance and Operations Support), Ufone

Islamabad-Pakistan.

Email: *****.******@********.***, Cell: +92-333-*******

2. Mr. Tahir Ahmad (Head of NOC), Warid Tel Lahore-Pakistan.

Email: *****.*****@********.***, Cell: +92-333-03214005918

3. Mr. Muhammad Ali Malik (Director Assurance and Management Services),

Huawei Doha-Qatar.

Email: ********.*****@******.***, Cell: +974********

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