Customer Service Operator
Resume:
Alexis Jones
N. Las Vegas, Nevada, 89030, United States
*************@***.***
Professional Experience
Tahiti Village Las Vegas Nevada United States
Owner Service Agent /Reservations March 2013 - Present
. Transmit information or documents to customers, using computer, mail, or
facsimile machine.
. Hear and resolve complaints from customers or the public.
. Operate telephone switchboard to answer, screen, or forward calls,
providing information, taking messages, or scheduling appointments.
. Make and confirm reservations.
. Keep records of customer interactions or transactions, recording details
of inquiries, complaints, or comments, as well as actions taken.
. Taking CC payments and ACH payments over the phone
Hostess April 2012 - March 2013
. Greet guests and seat them at tables or in waiting areas.
. Provide guests with menus.
. Assign patrons to tables suitable for their needs and according to
rotation so that servers receive an appropriate number of seating.
. Speak with patrons to ensure satisfaction with food and service, to
respond to complaints, or to make conversation.
. Receive payment by cash, check, credit cards, vouchers, or automatic
debits.
. Issue receipts, refunds, credits, or change due to customers.
. Assist customers by providing information and resolving their
complaints.
. To go Orders
. Reserving large party reservations
Vdara Hotel and Spa Las Vegas Nevada United States
Guest Room Attendant October 2010 - December 2010
. Carry linens, towels, toilet items, and cleaning supplies, using wheeled
carts.
. Clean rooms, hallways, lobbies, lounges, restrooms, corridors,
elevators, stairways, locker rooms, and other work areas so that health
standards are met.
Circus Circus Las Vegas, Nevada United States
Game Operator June 2010 - August 2010
. Money handling
. Customer service
. Greet Guests and explain carnival game rules
Education
Desert Rose Las Vegas Nevada United States
. Graduated early at an adult ED school in 2010
College of Southern Nevada Las Vegas Nevada United States
Additional Skills
. 40 WPM
. Hard Working, Dedicated, Fast learner, and always interested for a
challenge
Contact this candidate