Customer Service Sales

Erica Fluker

Address: *** ****** *****, **********, ** 36022 Phone: 256-***-**** Email: *********@*****.***

To obtain a position as a Customer Service Rep. utilizing skills and training in

cash handling & ability to directly provide excellent customer service in an

effective manner. Organized, detail-oriented, reliable, & trustworthy candidate

who has the willingness to learn, grow & succeed with the company.

Understands general accounting & finance concepts.

Professional Kirklands

Achieveme • Unloaded trucks of Kirkland's merchandise

• Kept the store visually appealing & restocked with merchandise

nts

• Ensured merchandise was placed to Kirkland's visual standards & correctly

priced

HomeGoods

• Educated customers about current promotions & product information;

Suggested merchandise to satisfy the customers need.

• Operated register: Handled sales, returns & 10% markdowns

• Handled cash, credit card, & check payment transactions

• Answered all store calls & transferred calls to appropriate departments

• Assisted in processing merchandise, running returns & store recovery

• Greeted customers

• Trained new sales associates

• Used intercom system to call for assistance & make opening/closing

announcements

Long John Silver’s

• Trained new cashiers; Operated the register: Handled cash, credit card, &

check payment transactions

• Answered phone calls; Stocked the front line & storage areas

• Welcomed customers, served the customers, & ensured their overall

satisfaction; Maintained a clean environment for customers

• Suggestive Selling

Highlights/Skills • Exceptional customer service

• Works under pressure &

• Cash Handling

environment

• Operated POS System

• MS Office proficient

• Balanced cash drawer at the end of

• Initiated management pic

each shift

drawer totaling $500 or g

• Understands general accounting &

• Excellent communication

finance concepts

• Quick Learner

• Ability to understand customers’

•

needs & ensured satisfaction Outstanding Organization

Temp Sales Assoc. Kirklands, Hoover, AL

Work History

Teacher’s Anniston City School System,

Aide/Tutor Anniston, AL

Sales Assoc./ CSA HomeGoods, Hoover, AL

Cashier/Server Long John Silver’s, Anniston, AL

Jacksonville State

Education Bachelors of Science University Jacksonville,

Finance AL

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