Customer Service Sales
Resume:
Erica Ross
Montgomery, AL ****6
Phone: 334-***-****
Alternate Phone: 334-***-****
Email: *********@*****.***
Objective: To secure a full time position in a progressive establishment to
utilize my skills in customer service in a positive way by ensuring to help
produce a productive environment.
Education: December 2002
Jefferson Davis High School
Montgomery, AL
General Studies
Work Experience:
Surge Staffing/Ask Telemarketing
Telemarketer
Montgomery, AL
September 2012-November 2012
Responsibilities included: Placed outbound calls to local areas and record
results to telephone surveys.
Midtowne Auto Sales
Receptionist
Montgomery, AL
December 2011-Feburary 2012
Responsibilities included: Answer incoming calls, check vehicles on a daily
basis, input vehicle information, make files to potential customers, light
clean-up, show vehicles.
Ambassador
Telephone Surveyor
Montgomery, AL
September 2009-June 2011
Responsibilities included: Conduct various surveys by type to different
areas local and state.
ER Solutions/Sprint
Customer Service Representative
Montgomery, AL
November 2009-August 2010
Responsibilities includes: Responding to customer inquiries and problems,
research information and billing issues, misapplied payments, explain
various options for bill payments, process payment transactions, answer
questions regarding customer's accounts, route calls to appropriate
resource and document all accounts by company guidelines.
Wal-Mart
Sales Attendant
Montgomery, AL
June 2006- February 2009
Responsibilities included: Ensured each customer received outstanding
service, by providing a friendly environment which consisted of; greeting,
and acknowledging customers, maintained solid product knowledge, assisted
in processing and replenishing merchandise, demonstrated ability to
interact and cooperate with all company employees.
Montgomery Community Action
Child Care Teacher
Montgomery, AL
October 2004- August 2006
Responsibilities included: Implemented long and short range activities in
accordance with curriculum objectives, open communication with parents, and
maintained safe environment for children.
EDS
Mail Clerk
Montgomery, AL
July 2005- September 2005
Responsibilities included: Manually affixed postage to packages and
letters. Also sorted incoming and outgoing letters based on type. Manually
inserted, sealed and opened envelopes.
References
Angela Barrow
Troy State University
Distant Learning Dept.
Montgomery, AL
Kimberly Simmons
Board of Education
Secretary
Minister Michael McCurry
Consuming Fire Ministries
Social Security Administrator
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