***- *** ******* ****** *, Kitchener, N*G*M*

Canada

Cell: 519-***-****

Anwesha Sarkar

Profile

o More than 8 years of experience in SAP (ABAP HR, Release Management).

Extensive experience in Implementation and Support Projects of IBM.

o Working in Release/ Change Management in SAP Project of British

Petroleum in IBM Kolkata, India.

o ITIL V3 Foundation certified. Earned 35 PDUs for PMP.

o Expertise in Leading and Managing Project Teams for support and build.

o Expertise in procedure, process, tools and methods addressing

Incident, Problem, Change and configuration Management.

o Expertise in Release Planning, Execution, Transport Management,

Validation, Deployment, Coordination and communication with

Stakeholders.

o Expertise in Cutover Planning, Cutover Strategy, Go Live Approach,

Cutover Execution and Coordination and Communication with

stakeholders.

o Worked in Incident management. Took ownership of SLA of incidents and

acted as higher level of escalation of team.

o Did analysis, design, development, customizations and implementation

of software applications using SAP ABAP HR. Experience in SAP US, UK

and India Payroll Program. Worked in UAE for implementation of SAP

Payroll in Emirates Aluminum.

o Proficient in analyzing and translating business requirements to

technical requirements. Preparing Estimate and negotiating time and

cost for each enhancement and customization.

o Database skills. Knowledge in Testing in SAP HR. Experience in

Regression testing.

o Worked with Quality Management Team of IBM India Pvt. Ltd. Six Sigma

White Belt Certified. Worked in Lean Project.

o Good communication skills, interpersonal skills, self-motivated, quick

learner, team player. Possess strong attention to detail.

Skill Set

ERP: SAP R/3

Languages: ABAP/4.

Business Knowledge: SAP HR.

Management: Incident Management, Change Management.

ABAP/4 Skills: Knowledge in ABAP-HR. Data Dictionary, Reports, SAP

Script and FORMS.

Front-End: SAPGUI .

Processes : IBM's QMS (Quality Management System), ITIL.

Tools: "Clarify tool", "Remedy tool" "HR Pro" and "HPSD tool" for

solving tickets raised by Users. "Transport Express tool" for

approving changes to move to Production

Current role: Managing production release.

. SPOC for all Release activities of Project.

. Ensure that the RFC is completed within specified timeframe or back

out without disruption to business services. Handle tight deadlines.

. Coordinate with Project Managers in tracking the changes to meet the

release date.

. Work with Change Management team, Development team and Client in

preparing Release Calendar.

. Decision maker in Go-no-go meeting.

. Manage the Deployment of the Release into different project and

support landscape as per project and release schedule.

. Ensure compliance of ES Release Management Process by the all team

(BAU - AMS and Enhancements, Project).

. Transport Management across the Production and Support Landscape.

Key Cutover Management Activities performed:

. Defined Cutover Strategy and Go Live Approach.

. Prepared Integrated Cutover Plan for the release for all Projects,

Enhancements.

. Defined Contingency Plan for the release.

. Defined and maintained Cutover Communication Plan.

. Coordinated and Ensured Stakeholder's agreement on the above plans.

. Planned, managed and executed Technical Cutover as per Cutover Plan.

. Planned, conducted and chaired the cutover meetings with all

stakeholders.

. Managed Issues/Risks during Cutover.

. Managed communication channels with all stakeholders during

Technical and Data Cutover.

Education

. Bachelor of Technology- 2004, Uttar Pradesh Technical University

(UPTU), India. Secured 1st Class.

Onsite Experience

Visited: Dubai for EMAL Project

London for British Petroleum Project

Trainings in IBM

. SAP HR Administration Processes

. ABAP- HR

. Personal Administration & Time Management.

. PU12

. RPM T3 Training

. Teaming Activity

. Decision making

. Communicating Effectively in a Global Environment.

. White Belt Six Sigma Certification.

. QPACE- Quality Management System

. Metrics Training.

. Release/ Change Management

. ITIL

Recognition

Received BRAVO Award from IBM India Pvt. Ltd. for professional

attitude, commitment and achievement par excellence.

Professional Experience in details

July 2009 - Till date,

British Petroleum Project, Kolkata, London IBM

India Pvt. Ltd.,India

BP One HR is a multi-phase, enterprise-wide business transformation and ERP

implementation project. BP One HR has undertaken the transformational step

of implementing SAP to integrate the various HR operations for all its

employees.

Current role: Managing production release. Ensure that the RFC is

completed within specified timeframe or back out without disruption to

business services. Handle tight deadlines.

Previous role: Worked as ABAP HR Project Lead.

. Provided support to Customers for production issues. Co-coordinated

and managed the higher severity incidents created in Remedy.

Responsible for maintenance of SLA and providing status to client on

call.

. Guidance to team in providing technical and investigative support to

functional users on interfaces, defects, change requests, debugging

issues, testing, and adhoc report requirements.

. Functional Testing before production move of the changes done for

change request.

. Worked extensively on custom reports used for sending feeds in

different server, modifying them according to Customer's need

. Maintained UK payroll events and monitoring them.

. Worked as part of Regression Team when needed.

April 2009 - June 2009,

SAP ABAP HR Consultant

Emirates Aluminium, Dubai IBM

India Pvt. Ltd., India

EMAL (Emirates Aluminum Company Limited) is a green-field project

establishing itself as the UAE's industrial flagship project and targeting

to be the largest single-site Aluminum smelter in the world.

I was asked to join their team for only 3 months for an emergency

requirement. It was an implementation project. Phase1 implementation was

not completed in time so my role was as below:

. Worked with Business Analyst in translating business requirements into

Functional Requirements Document and to Detailed Design Documents

. Lead analysis sessions, gather requirements and write specification and

functional design documents for implementation; Analyze product impact.

. Coordinate and communicate tasks with developers.

. Ensure that development is performed as per requirements.

. Work with QA to create test scripts and scenarios for enhancements and

customizations to the core product

. Communicate activities/progress to project managers, business

development, business analysts and clients

Environment: SAP HR ABAP

Team Size : 6

April 2007 - March 2009, (Project Lead) SAP HR

Technical Consultant

AVAYA, Kolkata

IBM India Pvt. Ltd., India

AVAYA is a 1 Billion USD global telecom major headquartered in NJ, USA.

AVAYA is the worldwide leader in unified messaging, messaging systems, call

centers and structured cabling systems. In the enterprise telephony market,

Avaya is No. 2 in the world. Deloitte and Touche had implemented SAP for

AVAYA. A strategic decision was made to outsource the AVAYA IT applications

to IBM and HR business processes to Convergys.

Roles and Responsibilities:

. Responsible for leading a project team in delivering solution to our

customer.

. Conduct the technical review meeting as & when required along with client

& Manager.

. Deliver new and complex high quality solutions to client in response to

varying business requirements. Preparing Technical specification and

writing the Functional requirements.

. Participate in the tasks of Requirements Analysis, Estimation and

Solution of the change requests of SAP-HR queue.

. Maintaining Service and Change Requests in IBM database and assigning

those to team members and track them to completion.

. Coordinate with the Development Team for Analysis, Design, and

Development of service requests and change requests. This includes system

testing and integration testing (Mercury Quality Center).

. Maintain payroll jobs and monitor them.

. Responsible for Functional Testing before production move of the changes

done for change request. Regression testing each month. Work on Events

created due to job failures in UNIX environment.

. Ensure that all software reviews are conducted (i.e. design, code, and

test) and ensure the documentation of the results has been accomplished.

. Conduct progress meetings to track all work being performed and also

conduct Customer review meeting once a week.

. Involve in quality related activities representing SAP Team and submit

Metrics data each month through Metrics Repository of IBM. Keeping close

eye to SLA adherence.

. Ensure that all time tracking, as well as the entry of time-related data

to systems such as capacity tracker, GDMS are accurate and duly completed

on time.

Key work done for SAP HR Application of AVAYA:

. Support Pack Application.

. Modification of US Payroll Program.

. Creating India Payroll Program.

. C- Ring Refresh

. Process improvement done by converting Repetitive task to automatic task

by working in ABAP-HR, Autosys jobs and UNIX script.

. Worked extensively on custom reports used for sending feeds in different

server, modifying them according to Customer's need.

. Maintained the Master data of the company using the transactions PA30 and

PA40.

. Regression Testing.

Environment: SAP HR ABAP.

Team Size : 5 to 6

February 2006 - March 2007,

Software Engineer

SKT-ITO-RUN Bhubaneshwar

ETech Systems India

It was a Korea based client.

SMARTFORMS:

. Developed SMARTFORMS print program and layout set to print an invoice.

SAP Scripts:

. Implemented changes to Delivery Note to meet the business

requirements.

. Implemented changes on layout of Order Confirmation.

BDC:

. Developed Batch Data Communication program to block vendors in both

foreground and background modes.

Reports:

. Developed a customer wise daily sales report, which is used to list

the sales for particular customer on daily basis.

. Developed a report that gives information about sales order, delivery,

and invoice and opens transaction VL03N and VF03 from delivery

information and invoice information respectively.

. Developed a report to list pending and debit memos incase of customer

return.

. Developed a report to describe the detail purchase register.

. Developed a sales order report, which is used to list the sales made

for particular fiscal year and fiscal period with respect to user

selection.

USER-EXIT (Function Exit):

. Implemented a user-exit that restricts us to change specific customer

details.

Environment: SAP ABAP HR

November 2004 - January 2006,

Software Engineer

SKT ILC Bhubaneshwar

ETech Systems India

Project objective is towards providing the maintenance and support of the

customer's bill report generation module of the telecom billing

application.

Responsibilities:

Resolving the customer issues raised in the form of tickets as part of

providing tier-3 support.

Altering the look and feel and the format of the report as per

specification described in the SRs (Service Requests).

Received training for RFC, ALE, IDOC.

Received training for ABAP- HR.

BDC:

Developed a BDC program to change customer address.

Developed a BDC program to create sales order.

SAP Scripts:

Implemented changes to the Contract layout (Outline agreement) to meet the

business requirements.

Environment: SAP ABAP[pic]

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