Quality Control Sales

Lavette seeley

***** *. *** ***. *** **** OKC, OK 73134

405-***-**** • *******@***.***

OBJECTIVE

Leadership position, where seven years of successful experience and training will contribute. Superior problem-solving

and leadership skills. Managed up to 17 sales representatives in a call center.

PROFESSIONAL PROFILE

High level of interpersonal skills to handle sensitive and confidential situations and documentation.

Superior verbal and written communication skills.

Four years of business management experience as owner of a small business. Overhauled marketing, increased sales

and sold for 100% profit (2005-2009).

Operating Systems: Windows 95/ 98, XP and Microsoft Office), computer hardware and computer servers.

Software: Excel and Microsoft Word

Knowledge of office administration procedures with the ability to operate most standard office equipment.

EXPERIENCE

Contact Center Specialist: Oklahoma Blood Institute • Oklahoma City, Oklahoma • ( 2013-Present). Manages the life-

saving donations from more than 140,000 individuals each year.

Make telephone contacts with donors and schedule donors to meet assigned daily collection goals.

Record outcome of donor contacts in Call Track.

Maintain and update donor files through accurate data entry.

Support clerical assignments as required.

Assist in the training of paid and volunteer staff when needed.

Lab Director/General Manager: Drug N Blood Screens on Wheels Inc. • Edmond, Oklahoma 73013• (2011- 2012).

Drug testing facility. Provides drug and alcohol testing, DNA paternity testing. Phlebotomy blood draws. Also operates as a

specimen collection site for various laboratories.

Human Resource Duties: Payroll included

Quality Control, Data Entry, Train new employees (DOT and Non-DOT guidelines)

Daily specimen collections for various drug testing laboratories: including hair follicles, urine, blood draws and DNA

swabs. Initial drug testing: electronic device, instant testing devices

Phlebotomy duties

Oversee drug testing facility’s quarterly proficiency testing program

Breath alcohol testing and confirmation testing, Monitor breathalyzer calibration quality control program

Assist with revisions of procedure manuals as needed, Oversee specimen handling and drug collection training

programs, Oversee all new DOT and NON- DOT regulation changes assuring that all employees are knowledgeable of

these changes in the workplace

Researching new and innovative testing procedures in the industry and collaborating with executives and shareholders.

Dental Event Contractor: Dental Health Management Solutions • Cedar Parks, Texas 78613• (2009- 2011). Dental screening

agency.

Assisting dentist with exams for the purpose of classifying soldiers for deployment

Check-in soldiers at various military bases, Assisting with set up and break down of dental event equipment

Taking vital signs and recording them, Dental charting, Advising soldiers on their classification status

Performing bite wing and/or pano x-rays for diagnostic purposes

Drug Testing Associate: CRG Laboratories • Oklahoma City, Oklahoma 73107• (2009- 2009). Drug testing facility.

Daily specimen collections for various testing laboratories: including urine, hair follicles and saliva.

Quality Control, Initial drug testing: instant testing devices, Breath alcohol testing, Answering incoming calls and

corresponding with laboratories, Faxing testing documents to corporate office, Faxing chain of custody forms to

employers and Medical Review Officers, On-site drug testing after hours

Lavette Seeley • Page 2 • *******@***.***

.

Human Resource Coordinator: The Financial Fix LLC • Fresno, CA 93711• (2005- 2009). Financial planning company.

Calculates and provides staff with annual benefit allowance; reviews enrollment forms for accuracy and coordinates

enrollment with third-party administrator.

Assures compliance with guidelines maintains tracking and enrollment as directed.

Coordinates health, life and disability insurance enrollments and communicates with service providers concerning

routine administration of programs.

Maintains personnel files in compliance with applicable legal requirements.

Keeps employee records up-to-date by processing employee status changes in timely fashion.

Maintains listing of approved positions and job descriptions along with assigned salary grade levels.

Processes personnel action forms and assures proper approvals; disseminates approved forms.

Maintains employee spreadsheet that includes salaries and demographics

Prepares paperwork required to place employee on payroll and establishes personnel file.

Assists in hiring process by coordinating job posting on web site, reviewing resumes, performing telephone interviews

and reference checks.

Maintains Employee Handbook with updated resolutions and other pertinent information, as needed.

.

Dental Assistant/Dental Receptionist: Dental Placement• San Jose, CA • (2002-2005) Dental Employment Agency.

4 handed dentistry, Payroll, accounts payable and receivable, Dental insurance electronic processing

Call Center Supervisor: Active Alert Security• Fresno, CA • (2001-2002) Alarm system sales company.

Identify and respond to customer needs.

Managed a team of 17 sales representatives.

Placed calls to customers in order to sell products and services.

EDUCATION

Bachelor of Science: General Studies/Business Administration,

University of Central Oklahoma (2013)

Associate of Arts: Liberal Arts

Rose State College (2012)

Masters: Human Communications,

University of Central Oklahoma (expected 2015)

RDA License, X-ray cert., Coronal Polishing cert.(1999)

Phlebotomy cert.(2012)

Drug testing credentials: BAT, DOT, Train the Trainer cert.(2009)

Contact this candidate