Customer Service Representative
Resume:
Marcia Binninger
Profile & Highlights
Solid, dependable, people person with strong communication and customer service skills,
I am a quick learner who enjoys challenging experiences.
Experience
Recent Employment through Temporary Placement Agencies
Manpower, Lincoln, RI. (2013)
Receptionist
Typical reception/secretarial duties.
•
Transferred Patient Information from Caretracker to Accrendo for all of 2013 in 3 weeks
•
(roughly 2000 patients demographics and appointments)
Mindlance, Fall River, MA. (2011 2012)
Processing Specialist
Electronic filing of Workman’s Comp Claims (1400+ per day)
•
Preparing daily and weekly reports.
•
Maxim Staffing Solutions, Fall River, MA. (2009 – 2010)
Customer Service Representative
Telephone smile.
•
Assisting clients in enrolling in COBRA and assisting clients in resolving COBRA account
•
billing questions.
Received thank you notes for quality of service.
•
Welch Healthcare and Retirement Group, Weymouth, MA. (2007 – 2008)
Fiscal/Scheduling Coordinator
79 Grant Street,
Fall River, MA 02721
E-mail: *******@*****.***
Tel: 774-***-****
Marcia Binninger
Took calls from Hospitals and sent nurses out to screen patients.
•
Pre certified Insurances for admissions.
•
Bank of America, East Providence, RI. (2006 – 2007)
Customer Service Representative
Answered routine banking questions within 2 minutes.
•
Saint Vincent’s Children’s Home, Fall River, MA. (2004 – 2006)
Overnight Residential Counselor
Nurturing children and maintaining vigilant supervision of children.
•
Crisis management, documenting required messages in a behavior communication book.
•
Completing daily reports.
•
Ensuring that safety standards and infection control policies are followed.
•
Obstetrical Associates, Fall River, MA. (1996 – 2003)
Medical Office Staff
Typical reception/secretarial duties.
•
Computer Programs
Accrendo, Caretracker, Computer Applications for the Healthcare Office, CGI Mainframe,
Microsoft Office including MS Word, Excel, Navinet, Outlook, Filemaker, Rumba, Share
Point, Versys, IOP,
Office Skills
Answering a zip tone phone, Data Entry, Dictaphone, Medical coding (icd 9, cpt 4),
Medical record keeping, Medical Terminology and Medical Transcription.
79 Grant Street,
Fall River, MA 02721
E-mail: *******@*****.***
Tel: 774-***-****
Marcia Binninger
Education
Bristol Community College, Fall River, MA. (2005) Certificate in Thanatology
Kinyon Campbell Business School, New Bedford, MA. (1995) Certificate, Medical Office
Specialist
Activities
o Food Share at Bethany Gospel Chapel. (2009 – Present)
o Program Team at Mother/Daughter Retreats at Camp Berea. (2000 – 2008)
o Girl Scouts Co leader at Wilbur & Chase Elementary Schools. (1996 – 1999)
o South Coast Community Chorale. (1997 – 1999)
79 Grant Street,
Fall River, MA 02721
E-mail: *******@*****.***
Tel: 774-***-****
Contact this candidate