Customer Service Sales

* * * * ** D U B O N R OA D • M O N T G O M E RY, A L • 3 6111

( 3 3 4 ) 3 6 5 2 6 5 2 • K I E R R A . P E R RY M A N @ YA H O O . C O M

K I E R R A D . P E R RY M A N

O BJECTIVE

To gain employment with a company or institution that offers me a consistently positive atmosphere to learn

and implement new technologies for the betterment of the organization. Also to join a company that offers

me a stable and positive atmosphere and inspires me to enhance my skills in the diverse work industry.

SUMMARY OF QUALIFICATIONS

[ July 2010 Nov. 2011 ] [ CTU Online ] [ Montgomery, Alabama ]

[ Business Management]

Dean‘s list for 3.4 GPA Semester 1

Chancellor‘s list for 4.0 GPA Semester 2

Studying the goals and techniques of business administration to enhance my career

opportunities.

WORK OF EXPERIENCE

[ March 2012 Septembter 2012 ] [ ASK Telemarketing ] [ Montgomery, Al ]

[ Customer Service Representative]

Answer phones and respond to customer requests.

Sell product and place customer orders in computer system

Provide customers with product and service information.

Up scustomer inquires not immediately resolved.

Complete call logs and reports.

Research billing issues. Research misapplied payments.

Recognize, document and alert the supervisor of trends in customer calls.

Recommend process improvements. ell products and services.

Transfer customer calls to appropriate staff.

Identify, research, and resolve customer issues using the computer system.

[Other duties as assigned.]

Provideon the job training for new employees

[ June 2011 – March 2012 ] [ Verizon Wireless ] [ Montgomery, Al ]

[ Floor Manager]

Arranging window displays

Convening team meetings

Sell product and place customer orders in computer system

Provide customers with product and service information.

Supervising staff

Assisting in other store operations

[Other duties as assigned.]

Provide on the job training for new employees

[ Nov. 2010 June 2011 ] [ Mind Lance ] [ Montgomery, Al ]

[ Merchandising Assistant/Cashier]

Monitoring slow sellers and taking action to reduce prices or set promotions as

necessary;

Gathering information on customers’ reactions to products;

Analysing previous season's sales and reporting on the current season's lines;

Making financial presentations to senior managers;

Accompanying buyers on visits to manufacturers to appreciate production processes;

Meeting with suppliers and managing the distribution of stock, by negotiating cost

prices, ordering stock, Agreeing timescales and delivery dates, and completing the

necessary paperwork;

Identifying production and supply difficulties and dealing with any problems or delays

as they arise;

Managing, training and supervising junior staff.

[Other duties as assigned.]

Provide on the job training for new employees

[ Sept. 2009 Nov 2010 ] [ Lowes ] [ Montgomery, Al ]

[ Merchandising]

Planning product ranges and preparing sales and stock plans in conjunction with

buyers;

Liaising with buyers, analysts, stores, suppliers and distributors;

Maintaining a comprehensive library of appropriate data;

Working closely with visual display staff and department heads to decide how goods

should be displayed to maximise customer interest and sales;

Producing layout plans for stores;

Provide feedback to management concerning possible problems or areas of

improvement.

Make recommendations to implement improved processes.

Perform other duties as assigned by management.

[ March 2009 June 2010 ] [Howard Johnson ] [ Montgomery, Al ]

[ Housekeeper]

Greet guests and complete the registration process

Input and retrieve information from the computer

Confirmation of guest information and room rate, selection of rooms

Coding electronic keys, promoting marketing programs,

Provide a welcome packet and ensuring guest knows location of room and/or has a

bell person accompany him/her

Assist guests with check out

Handling money, processing credit and debit cards, accepting and recording various

forms of payment Converting foreign currency, making change and processing gift

certificates and cards

Receive, input, retrieve and relay messages to guests

[ Oct. 2008 March 2009 ] [ U.S. Army] [ Montgomery, Al ]

[ 92A Automated Logistical Specialist]

Establishes and maintains stock records and other documents such as inventory,

material control, accounting and supply reports.

Establishes and maintains automated and manual accounting records, posts receipts

and turn ins, and performs dues ins and dues outs accounting.

Corrects error and exception documents. Reviews and verifies quantities received

against bills of lading, contracts, purchase requests, and shipping documents.

Unloads, unpacks, visually inspects, counts, segregates, pelletizes, and stores

incoming supplies and equipment.

Maintains stock locator system and administers document control procedures.

[ April 2006 – June 2011 ] [ New Beginning DayCare ] [ Montgomery, Al ]

[ Assistant Director]

Assist and obtain directives from the childcare director or owner for a childcare

facility.

Organize, coordinate and maintain the center and its programs for students to learn

and be care for.

Interact with children and parents on a day to day basis and should be able to deal

with unexpected situations that pertain to students, parents and staff.

Understand and comply with the center's rules as well as state and federal laws and

regulations, maintain records of the building's administration in accordance to

federal, state and local laws, prepare summary reports for the center, process

inspection and accident reports, be familiar with the procedures of reporting

suspected child abuse to

EDUCATION

[ July 2010 Present ] [ Colorado Tech University Online ] [ Montgomery, Al ]

[ Associates in Business Management]

The curriculum is designed to give students theoretical and practical knowledge about business operations,

processes and systems. They take classes in the core areas of business, such as marketing, operations,

accounting and finance, economics, strategy and organizational behavior. Some schools have impacted

business management departments, which means that in order to elect the major, you need to have a

certain GPA or finish a certain introductory class.

[ Aug. 2005 May 2008] [ Carver Sr. High School ] [ Montgomery, Al ]

[ High School Diploma]

EXTRACURRICULAR ACTIVITIES

Community volunteer, Honors Choir, JROTC, Cheerleading, Physical Training

EXTRACURRICULAR ACTIVITIES

CPR Certified and Medical Trained through Military training. Cashier, Theta Iota

Delta Sorority Inc.

LANGUAGES

English

Spanish

REFERENCES

Brianica Howard 334-***-**** 3421 LeBron Rd. Mgm, Al 36111

Kenyota Foster 334-***-**** 347 Edward St. Mgm, Al 36105

LaBertie Timmons 334-***-**** 3261 Carmichael Rd. Apt 126 Mgm, Al 36116

Contact this candidate