Sales Customer Service

Kari E. Mitchell

**** ****** ** ***********, ** *0121 703-***-**** **************@*****.***

QUALIFICATIONS SUMMARY

Areas of Strength

H igh performing and enthusiastic i ndividual w ith a d egree in

Marketing/PR

m arketing and management c omplemented b y diverse work

Sales Presentations

e xperience in s a les and m anagement o riented positions.

Sales Negotations

A ccustomed to providing f irst - cl ass, d etail oriented service s in a

Written Communication

fast - paced, selling environment.

Customer Service

Outreach Incentives

PROFESSIONAL EXPERIENCE

ORACLE, Reston, VA June 2012-Present

Core Technology Account Manager

Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed

established sales and revenue quotas. Provides comprehensive account plans and strategies to win

new business from new and/or existing accounts.

Broadens and deepens existing customer relationships to gain strategic positioning as well as retain

existing revenue and attain additional business.

Account management responsibilities including solution creation, solution offering, configuration

management

Demonstrates knowledge of the company’s entire product suite.

Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in

order to meet or exceed sales quota requirements.

Provides input to sales management about trends and changes taking place within the customer’s

organization and makes recommendations and future courses of action necessary

TOLL BROTHERS INC., South Riding, VA March 2007-Present

Sales Manager (2009-Present)

Sales Associate (2007-2009)

Rookie Sales Manager of the Year, 2011

Rising Star of the Year, 2011

Best in Customer Service Award, 2011

Best Sales Team, 2011

$10 Million Dollar Club, 2011

Rising Star of the Year, 2010

Community of the Year, 2009

Kari E. Mitchell

Sales Associate of the Year, 2009

Best Sales Team, 2007

Meet, greet and establish rapport with all walk-in traffic

Negotiate all sales while maintaining profitability margins

Develop creative marketing campaigns to generate high quality leads

Initiate business contacts within the real estate community to increase sales

Plan weekly events to increase interaction and relationship-building with customers

Generated over $50,000,000 in sales to date

100% customer satisfaction ratings by nurturing client relations

Guide clients from start to finish through the home-buying process

Maintain existing contracts with attention to confidentiality and financial strength of buyers

Demonstrate efficiency in all tasks including mortgage qualification, reporting, contract presentation,

and marketing tracking

Assist in implementation of marketing campaigns

Host weekly events to build name recognition within the industry

Manage contract files in accordance with company guidelines

Engage in regular follow-up to ensure customer satisfaction

Maintain customer relationship management database

Responsible for meeting and exceeding all sales goals

Essential duties include selling and closing Toll Brothers’ luxury homes in a planned

community and focusing on selling lifestyle in a gated, golf course, country club community.

Demonstrate models and home sites and discover options that are important to their needs.

Use sales tools to help overcome objections. Pre-qualify customers’ financial ability to

purchase prior to mortgage application. Exceptional in customer service - 100% of customers

“would recommend” Toll Brothers after purchasing. Follow up with prospects using a

community specific action plan. Work in tandem with Realtors and build relationships with

top-selling agents. Educate customers and Realtors in the new home construction experience.

Generate new traffic by preparing marketing material via HTML emails, broker presentations,

mass mailings to target markets, and community event-planning.

EDUCATION

B.S., Marketing and Management Graduation: December 2006

George Mason University, Fairfax, VA

Dean’s List, 2006

PROFESSIONAL ORGANIZATIONS

George Mason University Alumni Association

Washington Sales and Marketing Council, National Association of Homebuilders

Contact this candidate