Customer Service Sales
Resume:
Michael M. Haas
Roanoke, VA *****
Phone: 540-***-****
Email: ************@*****.***
CAREER OBJECTIVE
I am an experienced sales and customer service oriented professional. In the past I have had great
success in both building sales teams, and brand marketing. My biggest challenge and success in
my past experience has been taking an unproducing territory and turning it around to be both
profitable and competitive in the marketplace.
EDUCATION
The Citadel, The Military College of South Carolina, Charleston, SC Bachelor of
Arts, Political Science: International Politics and Military Affairs - May 2008
EXPERIENCE
Skyline College: Sister School to ECPI University. May 2012-November 2012:
Freshman Admissions Advisor (High School)
1 Established a competitve, and well known high school market, where previously our school,
and educational programs were virtually unknown.
2 I worked with high school seniors and juniors to help them explore options for college, as well
as informing and building trust with their parents about our educational options.
3 Communicate effectively with young adults, their parents, and the community to promote not
only the mission of the school for them to be successful but to establish a path of higher
education for their students.
4 Conduct 1 on 1 interviews with students and their parents, assessing their needs, values,
wants, and selling them on the programs available.
5 Responsible for prospecting, and maintaining a large territory, by methods such as cold
calling, in person presentation, and group meetings.
Wachovia Bank N.A./Wells Fargo Bank N.A.: Roanoke, VA April 2011-March 2012
Personal Banker/Small Business Banker
1 Work with businesses in my territory to fulfill business needs, as well as to prospect and
uncover further needs for the business. Maintain a good relationship with business owners and
understand their industry.
2 I was responsible for being diverse in banking solutions that I obtained, fulfilling multiple
goal items such as Loan solutions, account solutions, and relationship enhancing solutions.
3 Obtain a wide and diverse range of product knowledge on virtually all of the banks products
such as Insurances, Home Equity Products, Mortgages, etc.
4 Coach and help further development at the branch level with the training of new bankers, and
the coaching of bank tellers to help them further customer relationships.
5 Designated as an authorized signer on behalf of Wells Fargo to use good judgement
concerning holds, checking teller work, Medallion Stamp, and numerous customer and bank
needs.
6 Be a liason for the customer when dealing with both Wells Fargo Bank and its affiliates, and
maintaining good customer relations.
7 Advised customers and businesses on present and future financial goals. Took into
consideration future needs and derive a sales solution that would fulfill that future need, or want.
Berglund Automotive: Chevrolet & Buick, Roanoke, VA. May 2010-September 2010
Sales Consultant
4 Responsible to ensure that the customer was well educated on the vehicle that they were
considering for purchase, and to advise them on which vehicle best suits their needs.
5 Maintain excellent customer service before, during, and after the sale of the vehicle.
6 Build value in the product, confidently demonstrate the product and its advantages.
7 Ensure that a reasonable compromise was reached between the company and the customer in
order to make the deal.
Jim Koons Automotive Companies: Nissan & GMC, Falls Church, VA. September 2009-
March 2010
Sales Consultant/Internet Sales Manager
4 I helped to build a team of new salespeople at a new dealership, train them, and act as an
experienced guide for when they ran into a problem.
5 Actively built a new dealership from previously being uncompetitive, to a dominant force in
the marketplace.
6 I Maintained excellent customer service before, during, and after the sale of the vehicle, as
well as overseeing the customer service experience for other members of my sales staff.
7 Build value in the product, trust with the customer, and confidently demonstrate the product
and its advantages.
8 Ensure that a reasonable compromise was reached between the company and the customer in
order to make the deal.
9 Employee of the month: December 2009, January 2010, February 2010.
Boy Scouts of America, Blue Ridge Mountains Council, Camp Powhatan, Hiwassee,
VA. Summers 2002- 2008
Head Commissioner, 2007
5 Performed extensive coordination of the camp housing and on-site facilities preparation
programs to successfully welcome 1,000 new customers each week.
6 Directly managed a staff of 12 with combined oversight for the full camp staff of 150 by
using organizational, planning and personnel assignment skills.
7 Direct liaison between the customers and the camp staff to effectively communicate daily
with both adult and youth leaders to address any needs and concerns as well as exhibit
positive role model behavior.
8 Headed-up special projects to build pathways and upgrade 1,000 tent platforms resulting in
improved camper customer satisfaction and an enhancement of the overall camp standard.
9 Oversaw emergency situations by preparing the camp in less than 15 minutes to receive
emergency vehicles while demonstrating the ability to keep the entire situation under control.
LEADERSHIP CREDENTIALS
Designated as a Senior Member of the Citadel Corps of Cadets Role Model
7 Mentored underclassmen to instill qualities crucial to becoming well rounded and developed
leaders. This required guidance to ensure that important orders were carried out in an efficient
and correct manner.
8 Demonstrated ability to be a team player who can work closely with others to accomplish the
task at hand and assume leadership role when needed.
INTERESTS
1 Whitewater kayaking, Civil War History, Hiking, Camping.
Contact this candidate