Manager Customer Service

MICHAEL J. NAGY ********@*****.***; ****.*******@**********.***

POB 831; Paris KY 40362 C: 859/519-9802 ** H: 859/987-9915

Proven, Positive Change and Turnaround Agent. Ethics, Transparency

Advocate. Local Government, Public Administration Professional.

Seasoned Municipal Utilities, General Manager.

Summary Statement, & Target "Job Search" Message

Background is city-county management. Skills, talents, are adaptable to

other settings intact, wide-ranging, to include: managing staff,

budgets...and operations, assets, programs;

stewarding/fulfilling...missions/visions; advocating business ethics,

transparency, decorum; and speaking to issues, making decisions -- with

integrity and clarity...in achieving results.

While yet interested in public admin opportunities...also looking at

sectors to where my qualities, competencies, can be transferred {i.e.,

universities/colleges; govt. agencies; utilities; property mgmt.;

transportation; HR/recruiting; more}.

Management Strengths, Details

. Staff, HR, Personnel --writing policies, HR manuals, job descriptions;

dealt with staff hirings, training, coaching, and conflict

resolutions; outreach, team-building, coaching...with persons of all

backgrounds; experienced with labor-management relations issues -- to

include union contracts...and grievances, investigations, arbitrations,

mediations

. Budgets. Finances/Purchasing. Audits. --strengthening

integrities...in budgeting, audits, purchasing, and contracts

protocols/procedures; setting aims, goals...and corroborating accurate

computations, estimates, re revenues and expenditures; (proven,

steady, in) preserving/enhancing fund balances -- (and in) advancing

trueness in capital budgeting

. Business Ethics, [Public] Transparency --reliable advocate for "doing

{things} right in terms of content, and in context; not settling

for what is, "just enough surefire proponent of transparency, and

for not shielding information/facts; approachable, in relating with

officials, public, media

. Streamlining, Optimizing Departments. Leadership/Communication,

Visioning. --reassigning, reallocating, priorities & resources...and

enacting keen, needed, organizational changes; recognizing &

coalescing sound ideas, re "big picture", global solutions;

guiding/empowering staff, in improving operations -- i.e., working

smarter...not just harder!

. Assets, Infrastructure, Systems. Programs, Policies. --experienced

with water, sewer, electric utilities...and other operations;

responsible for software/technology/automation upgrades, risk management

matters, RFP issuances, more

Education

MBA Finance / Marketing Cleveland State

University Cleveland, OH

---took additional, advanced-level finance courses

B.A. Economics / Political Science Cleveland State

University Cleveland, OH

---completed full sequence of calculus classes

University of Michigan

Ann Arbor, MI

Career Background^+

Contract Work, Teaching, Misc. 2011-

Present

. Sub Teacher/Tutor; central KY area schools. Collections Field

Representative (Independent Vendor); CACS, California; have 100%

authentication rate, confirmed deliveries . Customer Service

Member; LSS Inc., Kentucky. Governor's Cup/KAAC; Scholastic Judge

{Volunteer}, Kentucky.

City Manager. City of Paris, KY. 2009-2011. Oversaw water,

wastewater, refuse/recycling, electric utilities. And police, fire, EMS-

911; plus Main Street and economic development; I.T., recreation,

insurance, more.

. Shored-up financial status. Revised purchasing controls, fortified

fund balances (all verified via independent audits). Led 140+ staff,

and $15M budget. Assumed effective, unilateral lead...in steering,

guiding...FY 2010/11 budget sessions, meeting forums.

. Installed newer, further professionalized, more informational meeting

agenda formats. Completely revised and thoroughly updated budgeting

[base-line] methods, purchase orders and requisitions, more.

. Instituted wider use of Health Saving Accounts. Conducted several,

critical, mid-management, [new] hires. Resolved, rectified, lingering

liabilities...re personnel, and various, other,

workplace/organizational issues.

City Administrator / Manager. Fort Morgan, CO. 2007-2008. Directed

many functions: water, sewer, gas, refuse, electric utilities; & HR,

airport, museum, recreation; golf course, land-use/zoning, water rights,

more.

. Crafted new FY '08 budget process, cut operating expenses by $4M, &

preserved jobs, services, fund balances. Openly managed, improved

media relations. And welcomed board members/citizens, more so than in

past, in budget reviews & capital budgeting.

. Led 12+ department heads, $50M budget. Completed four, significant,

mid-management hires, inside 6 months. Voters approved "City Manager"

charter government, Nov. 2007, by 62%.

City Manager. Marine City, MI. 2002-2007. Site of international car

ferry crossing with Canada. Balanced budgets/maintained stable funds

(despite decreasing revenues). Ran public works; police & fire; TIF

districts; recreation.

. Fixed broken workplace environ of bad morale, mistrust in management-

labor relations...in time frame of about 1 year; to include settling of

3 outstanding union contracts. Developed salary step schedules,

reduced overtime costs, rewrote job descriptions.

. Managed tax assessing department (to include spearheading new, original

partnership, with county), & Plan Commission updates to Master Plan.

Oversaw water/wastewater upgrades, restored operational solvency.

Created new contracts for fire districts.

. Served on pension/retiree-health, library, and other boards. Oversaw

55+ staff, $11M budget; recreation, intergovernmental relations,

elections, more. Job performance reviews regularly earned bonuses,

and scored at "meeting/exceeding" expectations.

Village Administrator. Village of Pioneer, OH. 1996-2002. Upgraded

water utility plant, [re]-met EPA requisites. Oversaw 69K transmission line

/ substation project. Managed cemetery, recreation, community center.

. Led 20 staff, $3M budget. Authored first HR manual and original job

descriptions. Wrote RFPs, various contracts. Oversaw and upheld

proper sealed bids and associated legal processes. Saw Charter

Government Vote, onto ballot, in 1999.

. Expanded cooperation/collaboration with area electric utilities, re

systems upkeep, training exercises, etc. Earned consistent salary

increases. Lobbied in D.C., Columbus, OH, re public power. Served

on joint project boards. Dealt with dereg, KwH taxes.

Senior Building Inspector. City of South Euclid, OH 1992-1996.

Devised rental homes inspection program.

Responsible for code enforcement, & court proceedings, along with

prosecutors, judge, others...in ensuring ordinance compliances.

Housing Inspector. City of Cleveland Heights, OH 1986-1992.

Inspected houses for Point-of-Sale.

Recap, Snapshot: Proven, "Can-Do", Talents, Passions, & Skills Extend...

From analyzing and solving problems...with thoroughness

and certitude.

To creating, upgrading, and administering budgets...with

transparency and competence

From managing and inspiring staff...with sincerity and

assuredness.

To overseeing & stewarding facilities, costs, contracts,

& operations...with sharpness and efficiency.

From articulating and instilling missions and

visions...with perception and persuasion.

To substantiating facts and research...and leading,

communicating...with clarity and confidence.

^+ -- NOTE: ...re "job title" of City Manager;

same also should be read to cover sub-titles, (i.e., "hats worn"),

of...

[Utilities, Projects Director] i.e., water, sewer, electric; [HR

Director] i.e., recruiting, compensation, training, negotiations;

[Safety/Service Director] i.e., police, fire, EMS, streets; [Budget

Director] i.e., purchasing controls, contracts; guiding/mastering

budgets, and audits; $11 mil. to $50 mil.

Contact this candidate